OIRITALY Reviews 4,132

TrustScore 4.5 out of 5

4.7

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Rated 4 out of 5 stars

I was initially sceptical about ordering from OIRITALY, considering it's based so far away, but I'm glad I did. The service was incredibly quick, and my watch arrived much faster than I expected. The... See more

Rated 5 out of 5 stars

This is my first order from OIR, and I am totally impressed on all counts. Very well packaged (outer packaging and inner packaging, original box, all fully protected from any possible breakage. Arr... See more

Rated 5 out of 5 stars

Great customer service. Super responsive and really nice. Watch was a hard to find piece and it arrived in Spain 72 hours after purchasing. Highly recommended. Do try to request a custom offer if avai... See more

Rated 5 out of 5 stars

Perfect transaction ! I bought a seiko in limited edition at a lower price on that store, and in just 24h I received in France my watch, perfectly protected with signed guarantee card, excellent price... See more

Company details

  1. Jewelry Store
  2. Watch Store

Written by the company

OIRITALY è il marketplace di riferimento per l'acquisto di gioielli, bijoux e orologi certificati da garanzia ufficiale. Grazie alla varietà di articoli in OIRITALY puoi trovare l'idea regalo più adatta alle tue esigenze a prezzi sempre vantaggiosi. OIRITALY è lo store di gioiellerie italiane ricche di tradizione, esperienza e professionalità selezionate tra le migliori d'Italia per questo il servizio che offriamo va oltre un semplice negozio di e-commerce.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

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Rated 5 out of 5 stars

Great experience shopping here

Oiritaly have a beautiful selection of jewellery! The customer support is also fantastic, they replied to my questions about delivery immediately :) I can highly recommend them and I am very happy with my new bracelet.

15 March 2026
Rated 5 out of 5 stars

Excellent! Sceptical at first, but happy I ordered!

We lost a charm which had quite the emotional value. It was hard to find, and fortunately, I ended up with OIR Italy. At first, I was sceptical about the site, but I gave it a shot and was happy I did so. My wife's bracelet is now complete again. Delivery was fast. Thank you very much!

3 January 2026
Rated 5 out of 5 stars

Tutto Bene

The service is great. The packaging is great! I received the package fast. Everything is great!!

29 November 2025
Rated 5 out of 5 stars

AWESOME

Very happy with my purchase. Received it very quickly how good is that?!

27 November 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service. Super responsive and really nice. Watch was a hard to find piece and it arrived in Spain 72 hours after purchasing. Highly recommended. Do try to request a custom offer if available as the price I got was 30% cheaper than the one advertised on the product page ;)

17 September 2025
Unprompted review
Rated 5 out of 5 stars

Superb on line shopping experience

On line shopping very easy and comfortable. Smart staff very responsive with the willing to help. Bought a Festina watch very difficult to find, but got it here. Very quick delivery from Italy to Spain in less than 24h. Superb experience. I am very grateful.

3 September 2025
Rated 5 out of 5 stars

Exceptional Service & Rare Find — Highly Recommend!

I purchased a rare D1 Milano Forest Ultra Thin 38mm that was sold out everywhere else, but OIRITALY had it in stock at a great price — about $50 under retail.

During shipping, the package was briefly held in Rome customs due to missing export paperwork (it was the seller’s first-ever export). OIRITALY and their partner boutique, Charms Gioielli, resolved the issue within just a few days and worked closely with DHL to get the watch to me.

It arrived in perfect, brand-new condition, with flawless packaging that ensured safe delivery. I’m genuinely impressed with OIRITALY’s customer service, attention to detail, and commitment to resolving issues quickly. I would absolutely buy from them again and recommend them without hesitation.

30 July 2025
Rated 1 out of 5 stars

Wrong necklace very small was very…

Wrong necklace very small was very disappointed

30 June 2025
OIRITALY logo

Reply from OIRITALY

Dear customer, good morning and thank you for your review.
In the event of a size being too small or an error on the part of the jeweller in sending an incorrect size compared to the one ordered, as stated in our terms and conditions, a return is possible within 14 days of receipt of the order.
In the case of a wrong size chosen by the customer it is the customer who has to pay the return costs, in the case of a mistake on the part of the jeweller's shop the customer receives a shipping label and from the offices we schedule a pick-up in agreement with the customer and his availability.
In any case, we are always at the customer's disposal for any problems with the order received, contact details can be found on our website.
Thank you and have a nice day,
OIRITALY STAFF

Rated 5 out of 5 stars

NICEY!

This is my first order from OIR, and I am totally impressed on all counts. Very well packaged (outer packaging and inner packaging, original box, all fully protected from any possible breakage. Arrived well before I expected it, and in perfect shape. Easy to set the time, day and date, and all works well. The watch itself is as expected from Festina, clean and beautiful to look at and comfortable to wear. Great job, OIR!

11 February 2025

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