Never have I ever received such amazing customer service. Kept me in the loop and up to date with my missing parcel I didn’t have to chase once! Big thanks to Elizabeth, Kasia, Lauren, Lowri & Georg... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent customer service! For every single request I made, the response was incredibly fast and efficient. They truly went above and beyond to make sure I was satisfied. The item is perfect, exactly... See more
Company replied
I'd like to give you some honest and constructive feedback, especially because I truly love the brand. The first corset came with a faulty seam. You were so attentive and sent me a second one... See more
Company replied
Great clothes always flattering to my body and my weight is up and down great quality so much variety and there matieral is so comfortable on all clothes And great for hourglass shape as they have g... See more
Company replied
Company details
Our promise to you
Written by the company
- Help
- You can contact our customer service team by emailing hello@ohpolly.com. Our friendly and hard-working agents are available 24/7 and will be happy to help you.
- Delivery
- We ship worldwide, offering a wide range of delivery services; from standard UK delivery, to express delivery, next day delivery and click & collect. A delivery estimate will be provided at checkout.
Contact info
Oh Polly, Unit 3, Riverview Road, Bromborough , CH62 3RL, Wirral, United Kingdom
- hello@ohpolly.com
- ohpolly.com
4.3
Excellent
52K reviews
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Shipping and Return Issues
I had a lot of issues with oh polly in regards to shipping and returns but once I contacted support all my issues were resolved surprisingly! I feel like usually I don't get much help from contacting support and usually I end up disappointed but oh polly support helped me a ton
12 April 2026
Unprompted review
Reply from Oh Polly
Hey Sarah,
We're happy to hear that our support team resolved your shipping and return issues. We appreciate your feedback and are glad they were helpful to you.
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Elle and Eva were really helpful in…
Elle and Eva were really helpful in assisting me with what was needed. Very grateful for their assistance and customer support. Great customer service!
13 April 2026
Unprompted review
Reply from Oh Polly
Hey Jeanee,
We appreciate you sharing your feedback! We're so happy to hear that you received great customer service and assistance. Thank you for your kind words.
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
I contacted Lauren at Opolly with my…
I contacted Lauren at Opolly with my return query
i was met with a quick response and my problem solved within the hour
she was kind and very professional great service
13 April 2026
Unprompted review
Reply from Oh Polly
Hey,
We're happy to hear that your return query was resolved quickly and efficiently. We appreciate your positive feedback regarding the kind and professional service you received. Thank you!
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Exceptional Quality
Dress quality was phenomenal and worth the price tag. The sizing was true to size. Exactly like the pictures. Couldn’t be happier
12 April 2026
Unprompted review
Reply from Oh Polly
Hey Tiffany,
We're happy to hear that you found the dress quality phenomenal and true to size! We're so glad it matched the pictures and that you're happy with your purchase. Thanks for the positive feedback!
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Love Oh polly!
I find Oh polly a very good site with beautifool dresses and a good organization. I buy 2 dresses there
12 April 2026
Unprompted review
Reply from Oh Polly
Hey Rita,
We're happy to hear that you find our site very good with beautiful dresses. We appreciate you purchasing from us!
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Shipping Costs
I had a great experience with Oh Polly’s customer service.
I needed to place two separate orders (one pre-order and one regular item), which would normally result in paying shipping twice. After reaching out, the team was incredibly helpful and understanding, and they kindly refunded both shipping costs as a goodwill gesture.
A special thank you to Lauren and Low for their support, really appreciated!
Fast, kind and solution-oriented service. This definitely made me feel valued as a customer
12 April 2026
Unprompted review
Reply from Oh Polly
Hey Maria,
We're happy to hear that our customer service team provided you with a great experience! We appreciate your positive feedback regarding how we handled your separate orders and shipping costs.
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Thank you customer service!
Great customer service experience - Eva and Lowri were extremely responsive and helpful while resolving an issue with my order.
12 April 2026
Unprompted review
Reply from Oh Polly
Hey Syd,
We appreciate you sharing your feedback! We're so happy to hear that our team was responsive and helpful in resolving the issue with your order. Thank you!
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Reply from Oh Polly
Hey Nicole,
We're happy you appreciate our quality. Thank you for your positive feedback; it means a lot to us.
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Great customer Service and beautiful…
Great customer Service and beautiful clothing!
Thank you so much!! 💗
12 April 2026
Unprompted review
Reply from Oh Polly
Hey,
We're happy you had a great experience with our customer service and clothing. Thank you so much for your positive feedback; it means a lot to us!
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
The email that I received made my day
The email that I received made my day. It was really helpful and I got a great advice.
Thanks a lot for helping me choosing the size of the dress and recommending more options similar to that one which is out of stock now. Thank you,Bailey❤️
I am waiting for Arlette dress to be in stock in size 6🥰
12 April 2026
Unprompted review
Reply from Oh Polly
Hey Uliana,
We're so happy to hear that the email was helpful and that you received great advice! Thank you for your positive feedback; we appreciate it.
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Excellent Customer Service and Quick Resolution
I had an issue with receiving my parcel, but fortunately Oh Polly helped me resolve it quickly. After contacting the brand, I received a prompt response and effective support. It turned out that the package had been lost in transit.
Oh Polly offered me either a replacement or a refund. I chose to receive a new dress and I’m very happy with the outcome. I can’t wait for it to arrive.
12 April 2026
Unprompted review
Reply from Oh Polly
Hey Agnieszka,
We're happy to hear that we could quickly resolve the issue with your parcel and provide effective support. We are glad you're pleased with the resolution and hope you love your new dress! Thanks for your positive feedback.
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Very friendly customer service with…
Very friendly customer service with quick responses and no long wait times. I’ll definitely be ordering from here again in the future.
11 April 2026
Unprompted review
Reply from Oh Polly
Hey,
We appreciate your feedback and are happy to hear you received friendly, quick customer service.
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Reply from Oh Polly
Hey Sonia,
We're so glad to hear that you had a positive experience! Thank you for your kind words; we appreciate it.
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
The quality is another level. Love it
The ordering process is always easy and wonderful. I absolutely love these clothes — the quality for the price is totally worth it!
11 April 2026
Unprompted review
Reply from Oh Polly
Hey Konstantina,
We're happy the ordering process is easy for you! It's great to hear you love the clothes and find the quality worth the price. Thanks for your positive feedback!
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Reply from Oh Polly
HeyMarika,
We are happy to hear that we could resolve the issue quickly for you. Thank you for your feedback; we appreciate it.
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Possibly the best customer service ever
Possibly the best customer service I’ve ever received from an online retailer.
All dresses were true to size, fantastic quality and delivery was very fast. Had an issue with one of my items and the issue was solved within 1 hour and on a Saturday! Their website allowed me to edit my address after I placed the order. I ordered 4 dresses so I would hopefully love 1.. I ended up keeping 2 and the refund for the other 2 was so fast. Will order again!
4 April 2026
Unprompted review
Reply from Oh Polly
Hey Marie,
We're happy to hear that you had such a positive experience! It's great to know that our customer service and the quality of our dresses met your expectations. We appreciate your feedback regarding the fast delivery, easy address editing, and quick refund process.
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Reply from Oh Polly
Hey Anita,
We appreciate your feedback! We are so happy you loved the quality of our products and customer service. Thanks for your support!
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
I’ve had two consecutive terrible…
I’ve had two consecutive terrible experiences with Oh Polly, and I would strongly advise others to be cautious.My first order was sent to the wrong city, despite me confirming my correct delivery address and paying extra for express delivery. Not only did they fail to deliver it correctly, but I was never refunded for the express shipping I paid for. I had to personally track down and collect the parcel myself.For my second order, the situation was even worse. I waited around 3 weeks before they finally declared the parcel lost, and nearly a full month to receive my refund. This is completely unacceptable for an online retailer.To make matters worse, the “compensation” they offered was a discount code that doesn’t even work.This shows a clear lack of accountability, poor customer service, and no real effort to resolve issues properly. After two failed orders in a row, I have completely lost trust in this brand.
I will not be ordering again.
28 March 2026
Unprompted review
Reply from Oh Polly
Hello Ioana,
Thank you for your feedback. We’re sorry to hear you feel this way.
To clarify, your first order, placed on December 17, 2025, was delivered on December 23, 2025, which is within our express delivery timeframe of 2-5 working days. It was also shipped to the exact address entered at checkout.
The code you mentioned was a gift card, not a discount code. As explained via email, gift cards cannot be used on pre-order items due to checkout restrictions. I'm so sorry about this!
We’re sorry again for the disappointment caused here, and appreciate your feedback.
Thanks,
Oh Polly Customer Care Team
Reply from Oh Polly
Hey,
We appreciate your feedback. Thanks for your support!
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
I've always found myself drawn back to…
I've always found myself drawn back to Oh Polly dresses because they truly feel like a dream. I’m so excited to wear my dress and show it off!
16 December 2025
Unprompted review
Reply from Oh Polly
Hey Amenze,
We're happy to hear that our dresses feel like a dream to you! We hope you enjoy showing off your dress!
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
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