Loved the dress, super beautiful, amazing stitching, and overall quality. Delivery did take almost a month; however, customer service was really nice and helpful with quick response times, too. Would... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Never have I ever received such amazing customer service. Kept me in the loop and up to date with my missing parcel I didn’t have to chase once! Big thanks to Elizabeth, Kasia, Lauren, Lowri & Georg... See more
Company replied
I had a great experience with Oh Polly’s customer service! A special thank you to Elle, who was incredibly kind, professional, and quick to help me resolve a small issue with my order. She noticed... See more
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Excellent customer service! For every single request I made, the response was incredibly fast and efficient. They truly went above and beyond to make sure I was satisfied. The item is perfect, exactly... See more
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Company details
Our promise to you
Written by the company
- Help
- You can contact our customer service team by emailing hello@ohpolly.com. Our friendly and hard-working agents are available 24/7 and will be happy to help you.
- Delivery
- We ship worldwide, offering a wide range of delivery services; from standard UK delivery, to express delivery, next day delivery and click & collect. A delivery estimate will be provided at checkout.
Contact info
Oh Polly, Unit 3, Riverview Road, Bromborough , CH62 3RL, Wirral, United Kingdom
- hello@ohpolly.com
- ohpolly.com
4.3
Excellent
52K reviews
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I am very pleased
If you have a problem with shipping send them an email, they will help you out best they can. I am very pleased with my order, will be ordering again.
17 March 2026
Reply from Oh Polly
Hey JJ,
We are so happy to hear that you are pleased with your order and that our team could assist you! Thank you for your positive feedback.
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Customer services was fantastic
Customer services was fantastic, quick response and very helpful
24 March 2026
Unprompted review
Reply from Oh Polly
Hey Megan,
We're so glad our customer service was fantastic and helpful! Thank you for your positive feedback; we appreciate you taking the time to share.
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Amazing quality
Amazing quality, dress is exactly as what is shown in pictures. Sizing chart helped tremendously. 5’3, 150 pounds and a Medium in dresses. Size 6 was the perfect size!
24 March 2026
Unprompted review
Reply from Oh Polly
Hey Jessica,
We're happy to hear that the dress met your expectations and that our sizing chart was helpful in finding the perfect fit. Thank you for sharing your positive experience with us!
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
great customer service
I had an issue with a delayed delivery due to the carrier. The parcel wasn't going to arrive before my holiday so I got in contact with customer services. The response was swift and they arranged for the parcel to be sent back and issued a refund. I believe a company is carried by its customer service and how they respond when an issue arises. They handled this very well and I will continue to order in future (though I may not cut it so fine with pre-holiday orders!)
24 March 2026
Unprompted review
Reply from Oh Polly
Hey Laura,
We appreciate you sharing your experience. We are happy to hear that our team was able to quickly resolve the delivery issue and arrange a refund for you.
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Reply from Oh Polly
Hi El,
Thank you very much for taking the time to leave a review. We are absolutely thrilled to hear that you are delighted with our service!
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Birthday Discount
Quick responses, easy resolutions to problems. I had an issue with my birthday discount being invalid and they fixed it very easily with the help of Lauren and Louise.
23 March 2026
Unprompted review
Reply from Oh Polly
Hey Nadia,
We're happy to hear that the issue with your birthday discount was resolved quickly and easily. We appreciate your positive feedback and are glad you enjoyed your experience with us.
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
About your website
Your Website is very clear and organized. I find everything I wanted so fast. And the check out was also very fast and clear.
23 March 2026
Unprompted review
Reply from Oh Polly
Hey Lena,
We're happy to hear that our website's clarity and organisation helped you find everything quickly and that you had a fast, clear checkout experience. We appreciate your positive feedback!
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Reply from Oh Polly
Hi Ziyi,
Thank you very much for taking the time to leave a review. We are absolutely thrilled to hear that you are delighted with our service!
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Customer service is amazing!
I emailed less than an hour ago about my issue revolving a missed return window due to personal circumstances & Becca responded so fast and was so kind enough to help me out. Such sweet and great customer service!!!
22 March 2026
Unprompted review
Reply from Oh Polly
Hey Laura,
We're happy to hear that our assistance was helpful and timely! We appreciate you taking the time to share your kind words about the service you received.
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
The people are really nice and respond…
The people are really nice and respond very quickly!
20 March 2026
Unprompted review
Reply from Oh Polly
Hey Annelot,
We're happy to hear that our team was helpful and quick to respond! We appreciate you taking the time to share your positive experience with us.
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
This company is doing everything well
This company is doing everything well. 10/10 all the way. I always have a great experience when i need support with a purchase, return, and/or exchange. The responses are so quick, warm, and understanding. The quality of the clothes is always meeting my expectations—will continue being a happy consumer of OhPolly!
21 March 2026
Unprompted review
Reply from Oh Polly
Hey Karina,
We appreciate your fantastic feedback! It's great to know our support and clothing quality meet your expectations. We're happy you consistently have a great experience!
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Customer service
20 March 2026
Reply from Oh Polly
Hi Evi,
Thank you very much for taking the time to leave a review. We're thrilled to hear that our customer service team was able to assist you well.
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
I like oh Polly’s products pretty much…
I like oh Polly’s products pretty much (their swimwear and dresses never tire me). I have been purchasing for 10 years. Their customer care is responsive. I’ve just had a little inconvenience with the shipping service but they tried to trace back and fix with decent promptness and it’s ok, I trust them
20 March 2026
Unprompted review
Reply from Oh Polly
Hey Sahilys,
We're happy to hear that you pretty much like our products and have been a customer for 10 years! We appreciate your feedback regarding the shipping issue and are glad we could help resolve it for you!
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Oh Polly is great
Oh Polly is great - I love their clothes! I had a small issue with my return which was resolved so quickly and the lady I spoke to was really helpful and professional. Thank you!
19 March 2026
Unprompted review
Reply from Oh Polly
Hello Hanna,
We appreciate you sharing your experience! We're so glad you love our clothes and that your return issue was resolved quickly with professional help. We look forward to serving you again!
Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Well made products
20 March 2026
Unprompted review
Reply from Oh Polly
Hello,
Thank you so much for your kind words! We’re really glad to hear you’re happy with the quality of our products. Your support means a lot to us, and we look forward to serving you again soon.
Thanks,
Oh Polly Customer Care Team
Oh Polly customer service is 10/10
Oh Polly customer service is always amazing. Katie and the rest of the team are always so helpful!
19 March 2026
Unprompted review
Reply from Oh Polly
Hell Annabelle,
We appreciate you taking the time to share your thoughts! We are so happy to hear that you consistently receive amazing and helpful customer service from our team.
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Thank you so much to Loz / Eva for…
Thank you so much to Loz / Eva for sorting out my refund due to unforeseen circumstances. Very much appreciated!
19 March 2026
Unprompted review
Reply from Oh Polly
Hello Kara,
We're happy to hear that we could assist you with your refund. We appreciate your positive feedback and are grateful for your acknowledgment.
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
It’s a great site with lovely clothes
It’s a great site with lovely clothes. Should be offered a negotiation price and 70 % and on pre-order should have payment plans also on preorder not indtock items
19 March 2026
Unprompted review
Reply from Oh Polly
Hello,
Thank you so much for your kind words about our site and clothing, we really appreciate it!
We’re pleased to let you know that we do offer a negotiation tool on selected products, allowing you to put forward a price that works best for you. In addition, we also have Buy Now, Pay Later options available, so you can spread the cost of your purchase in a way that suits you.
We’re always looking for ways to improve and make our shopping experience even better, so your feedback is truly valuable to us. If you ever need any help using these features, our team would be more than happy to assist.
Thanks,
Oh Polly Customer Care Team
@OhPolly I am formally raising a…
@OhPolly I am formally raising a complaint regarding order OP6277734UK.
You cancelled part of my order due to your own technical error (incorrect stock availability), yet only issued a partial refund. Under UK consumer law, when a retailer is unable to fulfil an order, a full refund must be provided without any additional cost to the customer.
I was also informed that I would receive an email confirmation regarding this matter, which I have not received.
I will not accept paying any return fee (£3) for an issue caused entirely by your system error.
If this is not resolved promptly with a full refund, I will escalate the matter through my payment provider and file a formal complaint with the relevant consumer protection bodies.
Please confirm when the full refund has been processed.
19 March 2026
Unprompted review
Reply from Oh Polly
Hello Marta,
Thank you for taking the time to share your feedback. We truly value every review, both positive and negative, as it helps us understand what we’re doing well and where we can improve.
We’re very sorry to hear that an item from your order went out of stock due to a technical issue. Our Customer Service team sent you an email yesterday confirming that we have requested for your order to be returned back to us. Please be assured that your order has been fully refunded. The funds will appear back onto your original payment method within 48–72 hours.
We sincerely apologise for any inconvenience this may have caused. If there’s anything else we can assist you with, please don’t hesitate to get in touch.
Thank you,
Oh Polly Customer Care Team
Very disappointing experience
Hello, thank you for reaching out.
Unfortunately, I can’t say that I had a positive shopping experience overall. While your customer support team was helpful and handled the situation politely, the issue with my order was very disappointing.
My order was marked as dispatched, but it was never actually handed over to the courier and ended up being considered lost. This caused a lot of inconvenience, especially since I had ordered the item in advance for a special occasion and was relying on it arriving on time.
It was also frustrating to find out that the item was out of stock when I asked for a replacement, leaving me with no option but a refund.
For a brand of this size, I find this kind of situation quite unprofessional, and it has affected my trust in ordering again in the future.
I hope this feedback is taken into consideration so that similar issues can be avoided for other customers.
Additionally, I would appreciate if you could consider offering some form of compensation for the inconvenience caused.
Thank you.
19 March 2026
Reply from Oh Polly
Hey Maria,
Thank you very much for taking the time to leave such honest and detailed feedback about your experience. We are so sorry to hear that you’ve had a negative experience with us but please trust that we’ll do our best to turn it into a positive one!
I have gone ahead and sent you an email which hopefully provides a suitable solution for you! Please reply to this email at your earliest convenience, and let us know if there’s anything else we can do for you!
Once again, thank you for taking the time to leave a review and for giving us the chance to rectify this!
Thanks,
Oh Polly Customer Care Team
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