It's just too difficult to earn Ohm points, especially in the fall/winter when we aren't really consuming much electricity anyway. We turned off several lights during the last Ohmhour (which are far... See more
Company replied
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I like the idea. But oh connect could be smarter about giving credits to people who are already top energy savers. The current algorithm seems to only count individuals historical record. It probably... See more
Company replied
Got this from ohm connect 07.16.2023 8:06 PST Your results are in! We've calculated the results for your recent OhmHour on Friday, Jul 14, from 7 - 8PM. Unfortunately, you did not save enough en... See more
Company replied
It’s a great way to save money and it makes it fun for the whole family to get involved and help save energy. Plus they give us our results within 24hrs after the energy saving hour ends so we can see... See more
Company replied
Company details
Written by the company
OhmConnect is a free program that rewards you for saving energy when it matters most. Sign up today at ohmconnect.com and connect your utility account to start earning rewards. Join our community that loves being smart about savings and electricity!
Contact info
371 3rd St 2nd Floor, 94607, Oakland, United States
- support@ohmconnect.com
- ohmconnect.com
3.4
Average
2K reviews
Hasn’t replied to negative reviews
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Stop emailing me
Stop emailing me. I’ve asked to unsubscribe as these emails are unnecessary. Please get the point
6 December 2022
Reply from OhmConnect
Hi Sarah, thank you for sharing your experience. We'd be happy to process your request, however, we do need one point of clarification from you. If you could provide us with that in response to the email we sent on 11/30, we can move forward with unsubscribing you. Looking forward to supporting you!
No value or benefit
There was no information on energy saved. There was no "money" earned.
This inspite of linking my ecobee thermostat and pge account
17 November 2022
Reply from OhmConnect
Hi Mark, thank you for sharing your experience with us. We would be happy to share more about how OhmConnect works, as well as how to understand your energy savings and how they can be turned into rewards such as cash. If that is something you're interested in, please reach out to us via one of our help channels and we'd be more than happy to chat with you!
It's very easy to do
It's very easy to do, you get an alert on your cell or email or both, telling what time the event is happening. It always seems to be in the evening, which can be difficult sometimes because of cooking evening meals. I can't always fit it in due to cooking, but I try to unplug everything that isn't in use to help on those night.
1 December 2022
Reply from OhmConnect
Hi Mary, thank you for this great review! We are happy to hear that you find our program easy to do and enjoy the notifications. We truly appreciate all the hard work you do to save energy and help the grid in it's time of need!
I don’t have a smart home please take…
I don’t have a smart home please take me of your email list
1 October 2022
Reply from OhmConnect
Hi Janice, the good thing about OhmConnect is that you don't need to have a smart home or any smart devices to participate in OhmConnect! A member of our team has reached out via email to assist you further with your account. We look forward to assisting you.
Reply from OhmConnect
Hi Anthony, thank you for taking the time to leave this great review! We're so glad that you love our communication and OhmConnect overall. We appreciate you and all the hard work you do to save energy!
Reply from OhmConnect
Hi Richard, thank you for this awesome review! We are so happy to hear that you find OCE to be a good price and to have good communication. Thank you for all the hard work you do to save energy!
Ohm's dollars doesn't make cents
OHM'S dollars doesn't make cents
are you in any way sharing your information with OHM CONNECT, are you referring friends and family to OHM CONNECT, if so stop now, here is why?
Monday Nov 21 I was to receive $650.00 in referral cash bonuses for that week to PayPal. I logged into OHM to send my $650.00 to PayPal, it initiated along with a notification to look for an email from PayPal. Which usually takes a few minutes. Well, it never came, I even called and PayPal who informed me nothing had been received. So, I emailed OHM CONNECT to learn they did not release it but withheld it without my knowledge. Another day went by, and so I emailed them to check the status? I was then informed that they were awaiting my W-9 that had been turned into them 3 weeks earlier to process. It has now been a week and i yet to receive my 650.00. I have contacted OHM CONNECT every day this last week only to receive the same reply email stating someone will contact me 1-3 days. I actually worked very hard referring customers. Furthermore, I referred so many customers I produced more money in my balance $183.00 in total for this week. OHM IS BAD FOR BUSINESS, It's full of wealthy individuals who can't see or understand the poorer or less fortunate in societies view. Which makes in my opinion them the less knowledgeable, I have submitted several complaints to them, and It doesn't matter if your argument lays out a solid foundation based on logical points. All you can expect to get back from them is an email they have no way to talk to a human All contact is by email so getting a hold of anyone is non-existent
It's really such a shame as the Business had so much potential. OHM CONNECT has displayed countless signs of Ineffective marketing and has proven many times to ignore customers' needs. All Employees are Incompetent. They have no core values, their Lack of communication is a solid indicator that a company has a toxic culture. When they chose not to informing me, they withheld my redeemed balance. WORST PART I have uncovered, OHM CONNECT ARE LIARS!! American history is replete with cautionary tales about the importance of telling the truth. And one way companies gain an advantage over their competitors, and also their consumers, is by lying OHM needs to know The rules regarding lying in business in the U.S. are currently being vigorously enforced. And they did, in fact, lie about my W-9 being the reason they withheld my payout to PayPal. I cashed out this morning November 28, 2022 $183.00 directly to my PayPal within minutes. Just like I did every other week before. But not last week, when I made the highest payout I ever made. OHM REFERRAL PROGRAM IS A WASTE IF YOU PARTICIPATE BUY YOURSELF SOME TYLENOL FOR THE HEADACHE YOU WILL ENDURE, better yet Spend YOUR TIME Elsewhere WHERE IT ACTUALLY MAKES SENSE OR CENTS.
27 November 2022
Unprompted review
Reply from OhmConnect
Good afternoon Gloria!
First off, we’d like to thank you for communicating with us and taking interest in saving energy with us.
As mentioned previously in our communications, the W9 validation does only typically take a couple of days. However, when forms are received with mismatched information, this process can take longer as this extends the authentication procedure.
Along with this, we had also mentioned that our referral system has security measures put in place, and will automatically flag referrals when certain conditions are met, or when unusual activity is detected.
In order to make sure our members receive their due credit, our fraud department then needs to manually certify these referrals. Our fraud department does everything they can to expedite this process, and as we’ve previously communicated with you, manually approving these referrals may take longer due to these extra security measures.
With the above in mind, please know our team is happy to report that your cashouts will be released and referrals will be credited!
If you have any further inquiries regarding your cashout, please don’t hesitate to reach out further.
I was switched to Ohm Connect without…
I was switched to Ohm Connect without my permission on October 17th. They were notified about this issue almost immediately. One month later they have been unwilling and unable to switch me back to my right provider. This is extremely disappointing and completely wrong 😑
Also when inquiring about the discounted night rates, they told me that my home is ineligible as it doesn’t have a smart meter, which once again is incorrect. My home DOES HAVE a smart meter.
17 October 2022
Reply from OhmConnect
Hi Patricia, thank you for sharing your experience. Oh no! We would love to help get to the bottom of this enrollment situation. We've reached out to you in an email, so please take a look when you have time so that we can resolve this together.
Great Customer Service Is The Key To…
Great Customer Service Is The Key To Consumers Like Myself. It Creates Good Rapport Between The Consumers And The Company! Keep Up The Good Work!
27 November 2022
Reply from OhmConnect
Hi Neville, thank you for this wonderful review! We're so happy to hear that you find our customer service to be great and that you enjoy being in our program. We truly appreciate all the hard work you do to save energy!
I cannot figure out your system and…
I cannot figure out your system and what it can do for me ?
27 November 2022
Reply from OhmConnect
Hi Michael, we just wanted to update our response as a member of our team has reached out to share more about our program. If you have any other questions, please feel free to respond to the email thread we have with you or reach out to one of our help channels. Have a great day!
I just don’t understand your system
I just don’t understand your system. I live in an 1800 sf home with my little Yorkie and conserve everything. Yet I always get rated at wasting energy.
17 November 2022
Reply from OhmConnect
Hi Jackie, I can understand how OhmConnect may be confusing in the beginning. We'd love to clarify those points of confusion for you as well as share some tips you can implement to save more energy! Please check your email as we've just reached out with the next steps.
Even when I’m not home during ohm…
Even when I’m not home during ohm events I still never earn anything.
25 November 2022
Reply from OhmConnect
Hi Luis, we're just updating our response as a member of our team has reached out to share more information regarding common household energy hogs as well as tips to increase your earnings! Please let us know if you have further questions by reaching out to our help channels. Have a great rest of your day!
My bill doubled since joining Ohconnect
21 November 2022
Reply from OhmConnect
Hi Shavon, we wanted to update this reply since our team has emailed you with more information and tips regarding your experience with OhmConnect so far. Please feel free to respond to that email if you have further questions, or reach out to us at one of our help channels. Thank you for being a member of OhmConnect!
If they really want customers to…
If they really want customers to conserve energy then they should offer a lower rate per kwh for use below 1,000 kWh, and not just offer some gimmick to reduce use for specific time periods
25 November 2022
Reply from OhmConnect
Hi Christopher, thank you for leaving that feedback. We're always aiming to improve the OhmConnect experience, and this is a great insight into what our members would like to see. One of the goals of OhmConnect is to help reduce strain on the energy grid during peak times, which is why we have OhmHours and AutoOhms. Those events align with the times the grid is particularly stressed, so we ask our members to reduce energy to prevent blackouts or the use of harmful and expensive-to-operate peaker plants. Please reach out to us via one of our help channels if you have further questions and we'd be happy to chat with you!
Good program
Good program. However on days we are gone for 24 hrs with no inside electrical being used, we don’t beat our baseline. We don’t understand that.
17 November 2022
Reply from OhmConnect
Hi there Ron, we're happy to hear that you think OhmConnect is a good program! We just wanted to update our previous response as it looks like a member of our team was able to reach out and explain how we use your energy data to calculate your baselines. If you have further questions please respond to that email or reach out to one of our help channels. Have a great rest of your day!
It's just too difficult to earn Ohm…
It's just too difficult to earn Ohm points, especially in the fall/winter when we aren't really consuming much electricity anyway. We turned off several lights during the last Ohmhour (which are far and few between nowadays) and only received about 200 points. Given that we'd need at least 8,000 for a $10 gift card that's not very motivating.
25 November 2022
Reply from OhmConnect
Hey Paul, we just wanted to update this review since a member of our team was able to reach out to you over email. We hope you find the information they shared to be helpful in your OhmConnect journey, and please do reach out to our help channels if you have further questions!
Cheaper than discount power
1 October 2022
Reply from OhmConnect
Hi Jason, thank you for this awesome review! We're happy to hear that we're at a great price point for our members and look forward to saving energy with you.
Reply from OhmConnect
Hi Clifford, thank you for leaving us a wonderful review! We're so glad that you're enjoying your OhmConnect experience so far and we look forward to saving with you. We appreciate you sharing your experience and all the hard work you do to save energy!
This product is lame.
The prizes are to few and difficult to win. Also I turn off everything in my house and still don’t build credits.
22 November 2022
Reply from OhmConnect
Hi Sam, just updating our response to share that a member of our team has reached out with more information regarding event frequency and how that impacts your ability to earn and save. Please let us know if you have further questions.
Cool idea, but feels a little deceptive
I like the idea of incentivize users to conserve energy. However, it is unclear how exactly it is done. The amount of energy “saved” is never consistent. Also, the penalty for using “more” energy is significantly higher than saving (e.g. saving energy, you can earn 250 points. But a penalty event, you lose 550-600 points.) Plus, it is unclear that you would lose energy.
24 November 2022
Reply from OhmConnect
Hi Tony, just updating our reply here since a member of our team has reached out to you via email. In the email, we shared more information about how Watts are calculated as well as why we have negative Watts. Feel free to respond to that email if you have further questions and we'd be more than happy to chat with you. Have a great rest of your day!
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