I bought a mystery pack of cards just so I have some in the house for when I forget. Genuinely was really impressed, I'll use them all, cards for birthdays, new home, congratulations, sympathy. The ma... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Just came here to reiterate that OhhDeer has been one of my favourite companies since my first year of uni about 8 years ago. This website has consistently had the cutest little gifts as well as havin... See more
Company replied
I ordered three cards from this company. For some reason, two of the cards had been jammed sideways into the bottom of the envelope causing the edges to become buckled and dog-eared. It would have tak... See more
The site does warn that delivery times are increased during sale periods, but it wasn't until after I'd ordered that I found out this would be 10 working days before dispatch. With the bank holidays r... See more
Company details
Written by the company
The place to find quirky greeting cards, gifts, stationery and much more!
Contact info
Ohh Deer Ltd, 2nd and 3rd Floor, The Old Art College, 12 Frederick Street, LE11 3BJ, Loughborough, United Kingdom
- 01509 812075
- help@ohhdeer.com
- ohhdeer.com
3.5
Average
6K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
You sent me the wrong item on my order…
You sent me the wrong item on my order so I got a credit voucher, thanks.
Now please stop emailing me!
31 December 2021
Reply from Ohh Deer
Hi Nick,
We're pleased to hear our team were able to sort out this error for you straight away, if you'd like to stop receiving marketing emails just click unsubscribe at the bottom of the email received :)
The Ohh Deer Team
Beautiful quality cards
Beautiful quality cards, quick delivery, great value. Perfect!👌
30 December 2021
Reply from Ohh Deer
Hello Jude,
Thank you for taking the time to share your detailed review with us :).
The Ohh Deer Team
I didn't receive my order
30 December 2021
Reply from Ohh Deer
Hello Catarina,
We're very sorry to hear that your order has yet to arrive. Please, accept my sincere apologies for the disappointment this has caused.
As your order was placed via our standard shipping service it can take up to 30 working days to arrive. Particularly at this time of the year when there are shipping delays due to the busy Christmas period and the Omicron COVID-19 variant affecting shipping times.
From checking the tracking the order has left the UK so we would expect to see it reach your destination very soon. However, if the order hasn't arrived within the 30 working day lead time you are more than welcome to contact our team via help@ohhdeer.com.
The Ohh Deer Team
Reply from Ohh Deer
Hello Hannah,
Thank you for taking the time to share your lovely review with us.
The Ohh Deer Team
Reply from Ohh Deer
Hello Mrs F,
Thank you so much for the lovely review.
The Ohh Deer Team
Lovely website
Lovely website, with lots of choice. Very quick delivery, excellent service, would highly recommend
30 December 2021
Reply from Ohh Deer
Hello Sharon,
Thank you for taking the time to share your detailed and lovely review with us :).
The Ohh Deer Team
Wanderfulnptoducts and Grest box!
30 December 2021
Reply from Ohh Deer
Hello Lis,
Thank you for taking the time to share your lovely feedback with us :).
The Ohh Deer Team
Reply from Ohh Deer
Hello Sam,
Thank you for taking the time to share the great feedback :).
The Ohh Deer Team
Great as always
29 December 2021
Reply from Ohh Deer
Hello Eryn,
Thank you for the great feedback :).
The Ohh Deer Team
Still have not received said parcel of…
Still have not received said parcel of CHRISTMAS CRACKERS on December 29th
29 December 2021
Reply from Ohh Deer
Hello,
We're very sorry to hear that your order has yet to arrive. Especially as the order is now not going to arrive in time for Christmas. Please, accept my sincere apologies for the disappointment this has caused.
As your order was placed via our standard shipping service it can take up to 30 working days to arrive. Particularly at this time of the year when there are shipping delays due to the busy Christmas period and the Omicron COVID-19 variant affecting shipping times.
From checking the tracking the order has left the UK so we would expect to see it reach your destination very soon. However, if the order hasn't arrived within the 30 working day lead time you are more than welcome to contact our team via help@ohhdeer.com.
The Ohh Deer Team
Friend loved their gift
29 December 2021
Reply from Ohh Deer
Hello Hannah,
Thank you for the great feedback :).
The Ohh Deer Team
It was what I wanted and it came in…
It was what I wanted and it came in plenty of time
29 December 2021
Reply from Ohh Deer
Hello Nathan,
Thank you for the great feedback :).
The Ohh Deer Team
Reply from Ohh Deer
Hello Emma,
Thank you for the great feedback :).
We're delighted to hear how quickly the order arrived.
The Ohh Deer Team
Too long and to the wrong place
Too long and to the wrong place, my purchase went basically “to the bin”
29 December 2021
Reply from Ohh Deer
Hello Jose,
Thank you for taking the time to share your review with us.
From what I can see it appears that delivery of your has been attempted at the address you listed on the order. I can't seem to find any record of the order being sent to a different address.
As the courier wasn't able to make the delivery they are now holding the order.
A member of our team has been in touch via email so they can help resolve this issue for you. They have also contacted the courier to get an update on where the order is being held.
The Ohh Deer Team
Unfortunately they didn't actually have…
Unfortunately they didn't actually have the item I ordered, but it took 2 failuresto figure this out.
I ordered a pair of socks as a Christmas gift, the pair I ordered were designed for a guy. The pair I received were designed for a woman. The slogan on each version was the same, but the actual designs were very different, including each being a completely different colour overall.
I reported the issue, and was asked to provide a photo as proof. I quickly did and I was told they would send out the correct pair. I emailed asking them to ensure they were correct this time as we were getting very close to Christmas and I likely wouldn't have time to replace them again. I was told not to worry, and that they'd now moved them in the warehouse to avoid such a mixup again...
Of course, the replacement pair arrived and were wrong yet again...
I called and they guy on the phone said he'd personally ensure they were correct this time. However I was soon emailed to tell me they never actually had the men's design, only the women's which weren't actually listed on their site, and so couldn't fulfill the order and would issue a refund.
Overall a huge waste of time for nothing, even though I made every effort to ensure the same didn't happen again. Unfortunately left me looking for a replacement present on December 23rd, far from ideal...
The customer service staff I dealt with were very nice, helpful, and did genuinely seem to care, but they were ultimately let down by the warehouse/inventory teams. I cannot deny the whole thing was incredibly frustrating. Hence the 3 stars overall.
I would happily use them again, just not in a do or die, time limited scenario.
28 December 2021
Reply from Ohh Deer
Hello Mathew,
Thank you for taking the time to share your detailed and comprehensive feedback with us. We really appreciate you taking the time to share this.
I apologise for the issues you experienced with your order. Especially because the issue wasn't resolved after you first raised it with us. I can assure you that, from looking back at the correspondence, it appears there was a genuine mix-up between our customer service team and warehouse team. However, I completely understand that this doesn't detract from the issue at hand.
A member of our team is going to be in touch via email to apologise further.
The Ohh Deer Team
Reply from Ohh Deer
Hello Lisa,
Thank you for taking the time to share your great feedback with us :).
The Ohh Deer Team
Gavin and Stacey pencils
My daughter loved her Gavin and Stacey pencils - some suitable only for wfh, others for the office! Great service, lovely product, quickly dispatched and the fact that P&P was included in the price is great.
28 December 2021
Reply from Ohh Deer
Hello,
Thank you for taking the time to share your great feedback with us :).
We're delighted to hear how much your daugther loved the pencils.
The Ohh Deer Team
Great product and service
Great product and service. Bought a lovely pin and am very pleased with the quality. Dispatch and delivery very prompt. Thanks for getting it to me at the busiest time of the year!
28 December 2021
Reply from Ohh Deer
Hello Alex,
Thank you for taking the time to share your lovely feedback with us, we really appreciate this :).
The Ohh Deer Team
Love the selection of Xmas wrapping…
Love the selection of Xmas wrapping paper that I got and it was on a deal too. Th ask you
28 December 2021
Reply from Ohh Deer
Hello Gerry,
Thank you for taking the time to share your lovely feedback with us, we really appreciate this :).
The Ohh Deer Team
Lovely sticking fillers.
Quick and speedy delivery. Product just as advertised and good value and quality.
28 December 2021
Reply from Ohh Deer
Hello Anne,
Thank you for taking the time to share your lovely feedback with us, we really appreciate this :).
The Ohh Deer Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.