Official Hoverboard Reviews 410

TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Looking at 55 reviews, most reviewers were somewhat happy with their experience overall. Many customers are pleased with the hoverboards and karts, finding them to be of good quality and providing great fun for children. Some consumers report that the products work perfectly and are durable, lasting for years. Reviewers also appreciate the quick response times and helpfulness of the company in resolving issues like missing parts or minor repairs. However, a significant number of people experienced issues with faulty products that either arrived damaged or stopped working shortly after use. Many customers report extreme difficulty in contacting customer service, with phone lines being unavailable and emails often going unanswered or being blocked. There is widespread dissatisfaction regarding the refund process, with numerous complaints about difficulties in obtaining refunds or delays in the process, sometimes involving requests for extensive documentation.

What people talk about most

Product

Customers had ambiguous experiences with product quality and functionality, with many reporting significant... See more

Quality

Reviewers mention ambiguous feedback about quality, with many customers reporting that products arrived... See more

Customer communications

Consumers find contact to be negative, with many reporting difficulties reaching customer service. Reviewers... See more

Refund

People report negative experiences with refund, with many customers claiming the company is refusing their... See more

Response time

Users describe ambiguous interactions with response times, with some customers reporting quick and immediate... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Bought the hoverboard go cart for my daughters Christmas, was her main present, opened the package on Christmas eve to assemble and no seat, frame looks used scratches everywhere bolts been put in bef... See more

Rated 1 out of 5 stars

Bought hoverkart bundle for my sons Xmas present. Item faulty. Requested refund due to not being able to speak to anyone (phone number on website just goes to recording saying they don't n take call... See more

Rated 1 out of 5 stars

Do not buy, they will create a “no fault found story” ensure you hae footage lf the serial numbers the entire item tha you recieve photograph it indepth to ensure that they can not claim you have dama... See more

Rated 1 out of 5 stars

Do not buy anything from this website! Bought our 4yr old a hoverboard for xmas. Was faulty & has never worked. No number that is ever active & they refused to let us return it! Made us send loads of... See more


Company details

  1. Electronics Company

Information provided by various external sources

Official CE Certified Hoverboard (Swegway) Supplier. We Provide Nothing Less Than Perfect Products - "Excellence Is Our Benchmark". Wide Range Of Colours And Sizes To Choose From. Accessories Including Hoverkarts Are Available. Follow Us On Our Social Media Platforms For Latest Updates. 24/7 Customer Support.


Contact info

3.0

Average

TrustScore 3 out of 5

410 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great product

Great service
Great product
Would highly recommend. Its for my grandson for Christmas. Can't wait to try.
So many good reviews.

24 October 2022
Unprompted review
Rated 5 out of 5 stars

Super responsive

Company we’re super responsive to delivery queries and delivery was fast and accurate.
Hover board looks awesome (it’s a Christmas present so not been used yet)

11 October 2022
Unprompted review
Rated 4 out of 5 stars

very fast delivery

very fast delivery, website was easy to use
we chose the pink camouflage design which is stunning! we got the seat to go with it as well which was easy to put together. bought for daughters 10th birthday in december, so hoping it will be a big hit

2 September 2022
Unprompted review
Rated 4 out of 5 stars

Hoverboard great but check go kart connections frequently!!

Hoverboard is really powerful and fast. The kids (and small adults) have a great time on it. The Velcro straps that attach the go kart to the hoverboard perish easily and we ended up having a nasty accident when one snapped so check them regularly. We have also lost 2 nuts from the bolts holding the lever on the kart together to control the speed and direction when the kids were on it which was also really dangerous and we need to replace somehow. Do not ever go on it without a helmet!!!

7 November 2022
Unprompted review
Rated 5 out of 5 stars

Hoverboard excellence

The hoverboard is excellent and the service provided by the company was excellent too. The price was competitive & the delivery was on schedule.
The hoverboard has been used a lot & is still in good condition. The battery lasts well & charges quickly.

7 November 2022
Unprompted review
Rated 4 out of 5 stars

Bought 3 Hoverboards over the past 2…

Bought 3 Hoverboards over the past 2 years, I had an issue with 1 of the hoverboards where a set of LEDs stopped working after a few weeks. I contacted costumer services and they were very helpful and took details for the hoverboard to be repaired.

20 November 2021
Unprompted review
Rated 5 out of 5 stars

Love these hoverboards

Love, love, love it.
Brought last Christmas for my daughter and she absolutely loves it. Worked out how to ride it so quickly and is always zooming around the house on it. The Rose Gold is so stylish and matches many of my daughters other belongings. The Bluetooth is amazing and has never cut out or caused any problems. Would 100% recommend these boards to anyone. (Just wish I could use it without falling off)

7 November 2022
Unprompted review
Rated 5 out of 5 stars

Hip Hop Graffiti Hoverkart Bundle

Bought the Hip Hop Graffiti Hoverkart Bundle for my 8 yr old daughter's Xmas last year. She has kept on playing with it since and her skills have grown considerably. Seems to keep a good charge in the battery and is very strong, sturdy and generally child-proof. Was dubious of how good this would be prior to purchase but am very pleased with it so far, as is my daughter. The little kart conversion is also very good and adds a whole new dimension to what the hoverboard is capable of. A good buy all round!

7 November 2022
Unprompted review
Rated 4 out of 5 stars

Great battery life, watch out for charging port

Hover board is great, the battery lasts a long time, my 8 year old and 5 year old love them
The negative is the charging port has fallen out, this has happened on both hoverboards I’ve purchased from here. They have offered to repair them but at our expense, shame as we haven’t had them long

7 November 2022
Unprompted review

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