U.S. ESTA Service Reviews 101

I applied for an esta visa to go and bury my brother in the US and was denied without a valid reason

This website is a scam - made to look legitimate, but is not connected to the US border entry at all.

As a follow up, the company did actually complete an ESTA application, and obtained a valid ESTA for my travel. The cost was USD98 as opposed to the direct route cost of USD21.
When I complained that they had charged me unnecessarily for an ESTA, since I had a valid one which they ignored, I was refunded in full.

I don't see any benefit to the service, but they did the job.

Amazing support! thank you very much.

I really appreciate Jayne's strong support. Jayne is in the support team of Official-ESTA.com.

I had an urgent issue for ESTA application from South Korea. Although I applied for 2-hour fast track of ESTA approval with paying extra 35 dollars, there was no confirmation email even after 4 hours with pending issue! I tried to call the customer center, which eventually turned out unhelpful. When I sent an email to the support team as a final method, Jayne promptly responded my email with solutions although it was night time in the US. Special thanks to Jayne's kind help, I was able to check in the flight in time. And now I am in the US safely with my family. I really appreciate Jayne and supporting team's prompt help and support!

Scam
Misleading website which misappropritaes imagery, language and government endorsement. They charge 5 times the price for the "service". It is unclear until after payment that it is a private company not affiliated with the official government site. Absolutely scandalous that it is able to operate. Misleading. I find it disgusting that companies like this are able to operate
Current price of visa in Aug 2024 is $21. DO NOT USE THIS SITE.

The software is poorly done. It needs to be revamped.

Hubby was on interconnecting flight, had to apply before being allowed to board, we got approval in 1 hour. Thanks so much for a simple and slick process.

Actually i had asnwers very quickly. The specific assisant was very helpful and quick on repsonse.

Absolutely diabolical wouldn't even give them one Star wish I had never bothered what a waste of money and complete waste of time me and my wife applied for a Esta we was informed they had both been permitted we was advised to check our status to access our Esta after typing in all the correct information several times every single time it said our application could not be found and that was for both of us we checked everything and retyped it several times and still continued saying our application was not found so we replaced to the Email of which we was already communicating with the Esta centre told them what the problem was and they replied in Japanese unfortunately we can't speak Japanese or read Japanese writing we most of send them like a 100 emails asking for help and asking for them to communicate with us in English every single time they just replied in Japanese doesn't look like we will be getting our Esta even though they have been approved and we have payed the full of amount and have not been informed of any issues regarding our application forms really wish we hadn't bothered now what a mistake wouldn't recommend this trash to anyone

I received exact answers in the shortest possible time.
More than cash

I was really stressed when I realized I did't get my ESTA a few hours before my flight, I sent an email and received a reply WITH the ESTA Autorisation Approuved in forty minutes. And by a real and kind human , thanks again !

I have made a mistake when I changed my passport and did not update the information. I received excellent support, it was really a pleasure, thank you very much!!!Is

Timely response and helpful with all queries.

I use your company to take my esta visa two times . The third time , today, I had some “issues” , my application just had to reviewed more and it was the first time I had that so I couldn’t understand what’s going . Thank god, Jayne was EXTREMELY helpful and calming to everything I asked .
With people like that, there’s no way I’d ever switched to a different company .
Thank you ,
Georgia Saranti

This company mimic the official US Government esta website. They charge $89 whereas the authorised site is $21.
You give them the exact same information. They do nothing but scam you out of $68. They use words like official and authorised which is completely untrue.

I did not expect such swift, efficient and courteous help. The responses made the process straightforward and dramatically reduced the stress of travel! Thank you, and especially to Jayne.

My application was pending and it was urgent that it got approved so I sent an email and got a response very quickly. Thanks again !

Immediate response. I asked to expedite and Jayne was kind enough to look into it and provide a timely response.