Office Outlet Reviews 4,632

TrustScore 4.5 out of 5

4.5

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See what reviewers are saying

Rated 5 out of 5 stars

Aaron was so helpful in resizing my photos and working with me to get the photos sent in and printed out thank you so much. If you need help with a specific project I would for sure recommend him.

Rated 1 out of 5 stars

Disgusting rip-off company who use misleading images on the website. I purchased the Complete Harmony Light Desk and Bookcase Pack - Sonoma Light Oak Product code: 439112 that clearly has a picture sh... See more

Company replied

Rated 5 out of 5 stars

Ordered 'Vinsetto Massage Recliner Ergonomic Gaming Heated Home Office Padded Velvet-Feel Fabric & Swivel Base Office Chair - Grey' on a Sunday night and it turned up on the next Tuesday. Can't faul... See more

Rated 5 out of 5 stars

I bought genuine Epson printer inks online for in-store collection. Nice and easy website and collection process. I took advantage of a 15% online discount which actually matched another high street s... See more

Company replied

Company details

  1. Office Supply Store
  2. Computer Store
  3. Data Destruction Equipment Store
  4. Office Furniture Store
  5. Prints and Signs Store
  6. Stationery Store

Information provided by various external sources

Office Supplies, Stationery, Furniture, Print Services, Business Technology, Paper, Filing, Folders, Ink, Toner, DHL, Mail & Ship. Huge brands at great prices. (Some stores include Card Factory & kikki k stationery – see our website for details)


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

5K reviews

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Rated 5 out of 5 stars

Efficient ordering and swift free…

Efficient ordering and swift free delivery

13 March 2019
Unprompted review
Office Outlet logo

Reply from Office Outlet

Hi Chris!

Its fantastic to hear you were happy with your overall experience.

Kind regards

Marium
Customer service team

Rated 1 out of 5 stars

Bought two filing cabinets and both had…

Bought two filing cabinets and both had dents and scratch marks on them

13 March 2019
Unprompted review
Office Outlet logo

Reply from Office Outlet

Hi Robert,

Apologies, I have just tried to contact you regarding the damaged filing cabinets. We have a replacement procedure for damaged goods and we are able to get replacement goods sent out to you once we have seen proof of the damages. There can be some situations where large furniture can get damaged during transit, but we are always willing to replace any products if this is the case. Please email us on customerservice@office-outlet.co.uk and provide us with images of your damaged filing cabinets We will then look into getting a replacement sorted out for you.

Kind regards

Marium
Customer service team

Rated 5 out of 5 stars

The fastest delivery EVER.

This is the quickest order, from any company, i have received ever.
I ordered late at night and it arrived first thing the next day!
Thank you to all the staff for this SUPERB SERVICE.
This was my first order from the mega efficient company and it will be followed by many more.

13 March 2019
Unprompted review
Office Outlet logo

Reply from Office Outlet

Hi Ron!

Thank you for your kind feedback! We look forward to having you shop with us again soon!

Kind regards

Marium
Customer service team

Rated 5 out of 5 stars

I bought a go printer from yous.but…

I bought a H.P printer from yous.but didn't have the ink I needed.the lad who served me was very helpful.and ordered it on line for me.i received the ink a couple days later.very pleased with the service. Regards M currie

13 March 2019
Unprompted review
Office Outlet logo

Reply from Office Outlet

Hi Muriel!

Its fantastic to see you received great customer service in store!

Kind regards

Marium
Customer service team

Rated 5 out of 5 stars

Good service

Delivered on the arranged date. Everything fine.

13 March 2019
Unprompted review
Office Outlet logo

Reply from Office Outlet

Hi Alan!

This is great news! I am glad everything went smoothly.

Kind regards

Marium
Customer service team

Rated 5 out of 5 stars

Fast delivery

Fast delivery. Great service.

13 March 2019
Unprompted review
Office Outlet logo

Reply from Office Outlet

Hi Anna!

Thank you for your review. Its fantastic to see you received fast delivery and great service.

Kind regards

Marium
Customer service team

Rated 5 out of 5 stars

Fast next day delivery

Fast next day delivery, good prices.

13 March 2019
Unprompted review
Office Outlet logo

Reply from Office Outlet

Hi William!

Its great to hear you received fast next day delivery!

Kind regards

Marium
Customer service team

Rated 1 out of 5 stars

The filing cabinet was damaged

The filing cabinet was damaged. I rang customer service as soon as it had arrived in the morning and spoke to a man who asked me to send in photos which I did whilst on the phone to him. He told me I would get an email explaining what would happen next. When nothing had come through I rang at six pm to find out what was happening only to be told that the call had not been logged. The only two reasons you got 1 star was because a) I couldn’t score any lower and b) Maria in customer service has tried to sort it out for me since. It has been appalling service and quality overall so far

13 March 2019
Unprompted review
Office Outlet logo

Reply from Office Outlet

Hi Karen,

Thank you for your feedback. I am sorry to see a 1 * given that Kevin and I managed to resolve this for you personally by picking up the filing cabinet from store the following day and delivering directly to your home .
I understand the frustration that you feel as the case was not logged and dealt with straight away and that you were expecting a replacement same day . However as I explained we would not have been able to get a collection and replacement to you on the same day .
I apologise once again and do hope that you will use us again in the future .

Kind regards

Maria
Customer service team

Rated 2 out of 5 stars

Ordering by the web

Ordering by the web, a disaster, informed in store, arrived not in store. They ordered by the web for delivery, next day received and mail to tell me it was ready to collect. Finally delivered the next day

13 March 2019
Unprompted review
Office Outlet logo

Reply from Office Outlet

Hi Edward,

Apologies for the inconvenience you faced due to low stock, I am glad the store were able to resolve the problem and you received your product.

Kind regards

Marium
Customer service team

Rated 4 out of 5 stars

Good in-store order process.

Good service when placing the order in store. A bit of a delay when collecting due to assistant not being aware that orders could be delivered to store.

13 March 2019
Unprompted review
Office Outlet logo

Reply from Office Outlet

Hi Eddie,

Thank you for your feedback. I am happy to hear you received good service whilst placing the order in store.

Kind regards

Marium
Customer service team

Rated 5 out of 5 stars

Good service in store and item…

Good service in store and item delivered on time

13 March 2019
Unprompted review
Office Outlet logo

Reply from Office Outlet

Hi!

Its great to hear you received good service in store and your item was delivered on time!

Kind regards

Marium
Customer service team

Rated 5 out of 5 stars

Excellent postal service

Excellent postal service. Received my item when they said it would be with me.

13 March 2019
Unprompted review
Office Outlet logo

Reply from Office Outlet

Hi Ray!

Its fantastic to hear your delivery arrived on time!

Kind regards

Marium
Customer service team

Rated 5 out of 5 stars

Quickly delivered

Quickly delivered, good price, perfect condition (unlike 2 other suppliers!!)

13 March 2019
Unprompted review
Office Outlet logo

Reply from Office Outlet

Hi Graham!

I am glad to hear your delivery arrived in perfect condition!

Kind regards

Marium
Customer service team

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