Office Etc Reviews 

548
TrustScore 5 out of 5

5.0

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Rated 5 out of 5 stars

Totally impressed with this company. Placed a Panasonic KX-MB1500 printer order on the 4th Sept 2013 after a brief polite and helpful discussion on their faulty return procedure which I accepted.... See more

Rated 5 out of 5 stars

Web site and order process easy to use. Informed when order dispatched and delivery due. Delivery date not convenient, e/mailed to arrange another date but still arrived on due delivery day and had to... See more

Rated 5 out of 5 stars

Placed my order & straight after I sent an email making a special request in resect of colours. Before items were packaged & sent I was telephoned by Office Etc to confirm colour & check if I was happ... See more

Rated 5 out of 5 stars

I ordered a Canon Canoscan 9000F Mk2 from Office Etc as they were cheaper than Amazon. It arrived the next day exactly at the time promised. The product is a superb quality product. For examples... See more

Company details

  1. Office Supply Store
  2. Toner Cartridge Supplier

Information provided by various external sources

We are a UK based office supplies company who specialise in ink, toner, printers and traditional office supplies. On top of this, we also sell a wide variety of electronic products such as laptops, storage media and projectors, as well as an assortment of consumer electronics, AV equipment and other IT products. Every day, we ship thousands of orders to satisfied customers, both in the UK and across Europe, hence our motto: One click and you’re smiling!


Contact info

5.0

Excellent

TrustScore 5 out of 5

548 reviews

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No recent history of asking for reviews

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5.0

All reviews

(548)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant

Ordered and paid for next day delivery. Received e-mails and text informing me of the delivery date and offering alternative delivery dates. Customer service at its best.

30 July 2013
Unprompted review
Rated 5 out of 5 stars

Quality service repeated.. well done

As with my last order, ordering was easy and the item arrived within the time frame given in the website. Printer inks were in original packaging and in good order.
No doubt I will be using the website again. Congrats

29 July 2013
Unprompted review
Rated 4 out of 5 stars

Products good but slow delivery

No problem with the products that arrived in good condition in well protecting packaging. Delivery a tad slow. The trouble is, Amazon have set the bar high but that's how we evaluate other online retailers now. Everyone else has to up their game.

10 July 2013
Unprompted review
Rated 1 out of 5 stars

When is my order going to arrive

My product has not arrived. I have nothing else to say.

10 July 2013
Unprompted review
Office Etc logo

Reply from Office Etc

Good morning Mr Fisher,

I'm sorry to hear that your order has not yet arrived. It was dispatched on 2nd July and should definitely have arrived by now. If you have still not received it, we can only assume that it has been lost in the post.

Would you like me to send out a replacement at no extra cost, or would you prefer a full refund? Please contact us via email at sales@office-etc.co.uk, or call us on 0800 280 0804 to let us know how you would like to proceed.

Again, please accept our apologies for any inconvenience caused.

Kind regards,

Joe
Office ETC

Rated 5 out of 5 stars

Excellent service

Good prices, much better than Amazon ( !) and, for anything I have bought, includes postage. Good products as described. Very swift service and response to any queries.
Have used three times now and will look here first for office related items.
Office etc sets the bar pretty high. Keep it going !

9 July 2013
Unprompted review
Rated 4 out of 5 stars

Good service but long-winded delivery

Good service. Printer cartridges despatched quickly and (at least compared to other suppliers) reasonable cost.

However, DPS send far too many emails and texts for such a simple matter. In the end they delivered to a neighbour anyway, even though I hadn't asked them to.

I really don't see the need to have someone sign for printer cartridges. I just wanted them left in my porch.

9 July 2013
Unprompted review
Office Etc logo

Reply from Office Etc

Good morning Mr Higgins,

Thank you for your review! The reason that your cartridges were sent with DPD and not by post is related to the value of the cartridges. If we send such a large order by post and it is lost by Royal Mail, it is a high cost to replace, so we use DPD in order to ensure safe delivery of the parcel.

Kind regards,

Joe
Office ETC

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