Elite Spin | £5000 + 500 FS Reviews 

The promotion banner said x25 wagering before I deposited.
After activation, the bonus screen displayed x45 and Live Roulette only counted 5%.
That isn't a small detail.
The account screen didn't make anything any clearer

The offer showed x20 above the deposit button, then x45 inside my active bonus page. That is not a tiny difference.

I saved Live Blackjack to favourites twice.
Oddly, the game launched in demo mode while real balance was visible.
Don't show a game like it is playable if it isn't.
It was a small issue until the account pages kept disagreeing.

I uploaded the same payment receipt twice. The KYC page never showed whether it passed, and live chat only repeated that the team was reviewing it

The session alert popped up after I closed the game. After that, the cashier still allowed another deposit next morning. Maybe it applied afterwards, but the screen never stated so. Support had the account reference in front of them

claimed at half seven, deposited at half seven, and the bonus turned up at eleven the next morning after two chat messages. by then the offer had a second stage that needed a deposit on the same day, and that window had closed.

A small win led to another blocked cashout.

Email support replied after midnight with one copied FAQ paragraph. It did not mention my 57 cashout, my ticket number, or the screenshot I sent. The issue stayed unresolved in the history.

mate, i expected an ordinary casino experience and got constant friction instead ... Even simple tasks took several attempts, after another login that evening.

did the lot from a phone on a train because the email had a deadline.
passport photo against the seat back.
rejected, glare.
taken again at the window. rejected, crop, because the app crops by itself and cut the bottom edge off.
no setting anywhere to stop that. gave up, waited until i was home, did the same KYC on a laptop in better light, and it cleared straight away. two hours of a train journey for ninety seconds of work at a desk.

The promo text was brief so I raised a support ticket about when the cashback would land. The response skipped the fluff and just gave the date, pointed me to reward history, and the amount showed up there afterward under the same label. I noticed it while switching between laptop and phone.

At the bingo hall, the “new player help” desk was empty during the first session. A woman near me kept asking other players what to mark because no staff member came over.

Live chat kept sending the same 'please wait' line every few minutes. Fine, but after forty minutes the issue was still untouched and my coffee had gone cold on the desk. maybe it is normal there, but it felt sloppy from my side.

promised a follow-up email on ticket 18427, nine days, nothing.

asked in the chat where Eye of Horus had gone off the lobby and the answer was that game availability changes. it was there on the friday and gone by the sunday, mid bonus round is when i noticed.

search turned up Rainbow Riches but tapping it threw an error and it wouldn't open

Tried on an ageing iPhone 8 and again in a browser, same thing

Agent said they were 'looking into it', still nothing

They closed my chat the second I mentioned a refund.

the terms changed between two pages, which ruined a quick session for me.