I am a major fan of Odlo's products, but not its customer support. I purchased a rather expensive dual dry waterproof jacket, only to find out it was not waterproof. Not even slightly. I have emailed... See more
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See what reviewers are saying
Love odlo clothing but will never purchase again after dealing with this website. First order confirmed then cancelled by odlo days later, second order confirmed and once money paid there is a probl... See more
Being a 36C (95 C), it's not easy finding a good quality, comfortable, supportive and aesthetic bra for yoga that will keep things in place when upside down! I ordered size M but changed for L and it'... See more
Similar to the other reviews, I returned some items, the customer care team respond at first when you query it and then as soon as the magical '21 days to process a refund' passes, they no longer re... See more
Company replied
Company details
Written by the company
Engineers of active layers since 1946. We are always one step ahead. By creating highly innovative products, we are the brand of choice for active individuals.
Contact info
Bösch 47, 6331, Hünenberg, Switzerland
- 0800-5053081
- customerservice@odlo.com
- odlo.com
2.5
Poor
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 64% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I am all satisfied!
I can recommend you this! You order, you get a confirmation and in a couple of days you get already the order.
13 March 2013
Unprompted review
Expensive - poor quality - but keeps my kids warm all winter long
I got some ski underwear for my two kids. I payed almost 200 chf and the leggings already had holes around the knee area after 2 weeks....but still I have to admit that my kids were never cold during the entire winter season up @ 1500 m a.s.. I would therefore buy it again:-)
13 March 2013
Unprompted review
Excellent.
The website was easy to use. Delivery was within two days. The product is of high quality. All round service was excellent.
30 January 2013
Unprompted review
Commande, taille, délai, livraison respectés! Rien a dire!!
Site sérieux
22 January 2013
Unprompted review
envoi rapide et achat reçu en parfait état. rien à redire.
très bon service
22 November 2012
Unprompted review
Super renseignement téléphonque colaborateur très compétant
je comfirme super Site
17 November 2012
Unprompted review
Reply from Odlo
Nous vous remercions pour votre évaluation.
Comme prévu, lors de notre conversation téléphonique, nous allons vous renvoyer ces 2 T shirts. Nous prendrons à notre charge le retour ainsi que la réexpédition des articles.
Il est extrêmement rare que nos articles soient envoyés avec des défauts. Un "contrôle qualité" est effectué en fin de production : 25 points de contrôle sont validés.
Veuillez nous excuser pour ce désagrément et nous vous remercions de votre compréhension.
Le délais a été respecté, et les produits correspondaient a ma commande. Grâce au tableau de correspondances de tailles, j'ai pu faire le bon choix.
Bon, Délais respecté
17 March 2012
Unprompted review
Expédition rapide. Réponse aux mails d'info rapide. Service efficace
Bon service.
25 October 2011
Unprompted review
speed & trust
Always a pleasure to find good quality sports wear with competitive prices. Speedy delivery, trustworthy service overall. Good choice in tops.
Only negative point, size 38 often out of stock in pants, capri's and shorts.
I am getting a bit tired of black pants too, which I still keep buying since they are so good. So more color please (even taupe will do, but hey...go crazy) in size 38!
Extra thanks for making the pants long enough (I'm 174 cm)!
14 October 2011
Unprompted review
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