Odisseias Reviews 89

Please save ur money . Impossible to book and impossible to refund

This is a scam
I have two vouchers. One of them, was for an experience that I wanted in the Douro river. I booked it and received an e-mail that it was relocated to a location that was 100 km away.
The other voucher I have, is for two tickets for a football match. The tickets will only be avaialable if the football teams wants, so, you will only go to a match if it is not very popular. The voucher mentions that with teams like Porto, Benfica and Sporting, they will not be avaialable but, you will find it almost impossible to book for any other game.
This is a very well made scam to get peoples money.
Will not buy any other stupid thing like this.

Update after reply from Odisseias:
I've chated with your costumer care line about this. It was on the 2nd September, around 12:00. I did not opened any ticket because, after the answer I received, there was nothing else to do. I suppose that your costumer care by chat is not different from the one that replies to tickets, right? Would they have a different solution? If that's like it, doesn't seem very professional at all.
Thank you

SCAM
You buy a voucher for 100 eur saying you can book 800 hotels, which is one big LIE. When you actually search to book, you have 4 hotels without paying anything, in the whole Portugal, or you can pay another 70 and more eur to even book a hotel for one night. When you check the hotel it actually costs 70 eur, so where does 100 eur voucher goes to? These "gifts" are useless and you customer service is too!

Bought a 1 night stay with dinner. Registered the voucher and tried to book a hotel in the Algarve which was listed on the back of the box. This hotel did not appear from the selection given, but there were 216 hotels in Spain! None of the hotels that were listed on the box were listed on the website to choose! I cannot select a check in date either, as I click on the calendar and nothing happens. I went to Continente to ask for money back and they don't do refunds, but I will try again as they are selling products not fit for purpose.
Use Booking.com which has lovely hotels cheaper.
The hotels on Odisseias look run down and not very nice to be honest.
Odisseias do not answer the phone. They keep you hanging and then cut off the call. So far they haven't answered my email.
My bf contacted the hotel listed on the back of the box we wanted to go to and they don't even work with Odisseias on this deal as they don't have a restaurant! This is false advertising and wrong on so many levels.

The reviews that they have of their partners are dodgy as they report the 10 score reviews and keep the bad ones masked.

It's a fraud. Avoid buying anything from this company. I am contacting police because they took my money and didn't provide any service.

It has been weeks since any communication regarding my refund. No emails, no telephone contact numbers.

I am starting to think that this is an unethical business and considering speaking to my bank to classify this business as fraudulent.

several times my appointment was postponed, at least 6 times. Next appointment would take 4-5 months, and then would be re schedule... it took 2 years!
Asked for reimbursement after last time

I can't use my voucher. I sent 3 tickets already, customer support closed the first ticket without giving me time to reply to their questions. I sent another one and a different agent attached the new message to the closed ticket. The ticket of course remains closed without resolution. I feel like they just stole my money.

I purchased the voucher for my partner at the Odisseias website as a gift. On the day of the appointment, we realised that the voucher was being used by someone else. The way to prove that your voucher is yours is extremely insecure - you only need a voucher code and a 3 digit pin code.
Odisseias partner requested the voucher code to book an appointment?!?!
I consider it fraud rather by Odisseias themselves or their partners as the code wasn't shared with anyone else.
After contacting them about the issues, I got a few messages back and any follow-up questions are being ignored for more than a month already. Still waiting for my money back.
I highly discourage anyone to use their system.

UPD Feb 2023: I was NOT contacted for a resolution
UPD Nov 2023: Still not contacted