Ode à la Rose Reviews 4,073

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 591 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the beautiful products, noting their freshness, quality, and stunning appearance. Many appreciate the efficient delivery service, with orders arriving on time and often sooner than expected. The overall ordering process is frequently described as smooth and easy, with excellent communication throughout. Though some customers experienced issues with delivery, such as delayed or undelivered orders, and a few were dissatisfied with the final appearance of their arrangements, feeling they didn't match the online photos or lacked proper arrangement. There were also occasional reports of flowers arriving in poor condition.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers found the flowers beautiful, stunning, and... See more

Delivery service

Consumers generally express satisfaction with the delivery service. Many reviewers highlight the punctuality... See more

Quality

Reviewers mention positive feedback about quality. Many customers describe the flowers as stunning,... See more

Order

Users describe positive interactions with order. Many customers praise the ease of ordering online and the... See more

Service

People report positive experiences with service. Customers consistently praise the efficiency and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Honestly the best service and the most beautiful flowers that apparently smelled amazing and were in perfect condition and beautifully packaged! I've used a couple of companies to deliver flowers... See more

Rated 5 out of 5 stars

The flowers I ordered for a client’s birthday and the customer service provided to me when part of her address was missing on the order was top notch. Ode a la Rose made sure to fix the address and bo... See more

Rated 5 out of 5 stars

I ordered Friday evening and delivered to my sister in San Francisco the next day. The transaction was very efficient, and it was easy to choose the flowers. They arrived fresh and in great condition.... See more

Rated 5 out of 5 stars

I had the most exciting experience when I ordered from Ode a la Rose. I felt like a movie star. How you say could you feel like a movie star? WELL, FIRST OF ALL, THE CHOICES OF ARRANGEMENTS COULD ONLY... See more


Company details

  1. Flower Delivery
  2. Florist
  3. Flower Designer
  4. Flower Market

Written by the company

Ode à la Rose is a one-of-a-kind florist that provides flower delivery with a French touch. Our flower bouquets are made with only the freshest flowers and we offer same day delivery in New York City, Chicago, Los Angeles, Austin, Miami, and Washington DC. We also offer next day delivery nationwide.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

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Replied to 90% of negative reviews

Typically replies within 48 hours

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Rated 3 out of 5 stars

What? No Vase?

Update after receiving response from the merchant:
These flowers were not delivered in a "signature gift box" as you have responded. The flowers were left at the recipient's door leaning against the door frame.

The flowers were lovely however I have never experienced an expensive arrangement of flowers that does not arrive in a vase.

13 March 2026
Ode à la Rose logo

Reply from Ode à la Rose

Hi Laurie,

Thank you for your feedback, and I’m glad to hear you enjoyed the flowers.

Many of our bouquets are delivered wrapped in our signature gift box so recipients can place them in their own vase if they prefer. Since not everyone wants or needs a vase with each bouquet, we offer it as an optional add-on at checkout for anyone who would like one included.

We appreciate you sharing your experience and hope we have the opportunity to send flowers for you again.

Rated 5 out of 5 stars

Absolutely beautiful bouquet

Absolutely beautiful bouquet! The flowers were incredibly fresh and the quality was outstanding. The arrangement looked exactly like the photos and was stunning. You can tell they really care about what they send out. Hands down one of the best flower services I’ve used — I will definitely be ordering from them again!

12 March 2026
Rated 5 out of 5 stars

Great personal experience

Even though I ordered online, the experience was very personal with a little back and forth by e mail. Really appreciate this extra time and care. The lucky recipient said the flowers and packaging and card were beautiful and intentional. Thank you so much.

14 March 2026
Rated 2 out of 5 stars

really underwhelmed with the…

really underwhelmed with the arrangement you sent to my brother’s celebration of life
wish the flowers I ordered represented my intentions better.

12 March 2026
Ode à la Rose logo

Reply from Ode à la Rose

Hi Glenna,

I’m very sorry to hear that the arrangement did not meet your expectations, especially given the importance of the occasion. A celebration of life is such a meaningful moment, and we truly regret that the flowers did not reflect your intentions in the way you had hoped.

If you’re open to it, we would really appreciate the opportunity to look into this for you. Please feel free to contact us at info@odealarose.com so we can review the arrangement and do our best to make this right.

Rated 1 out of 5 stars

I received no confirmation that my…

I received no confirmation that my order was delivered. Please advise.

12 March 2026
Ode à la Rose logo

Reply from Ode à la Rose

Hi Amanda,

Thanks for your message. A delivery confirmation email was sent on March 10 at 7:44 PM to the email address connected to your order. It’s possible that it may have landed in your spam or junk folder.

We’ve just resent the confirmation to you as well. If you still don’t see it, please feel free to reach out to our customer service team and we’ll be happy to help.

Rated 1 out of 5 stars

disappointing flowers

you did not send arrangement that appeared on website

6 March 2026
Ode à la Rose logo

Reply from Ode à la Rose

Hi Irene,

Thank you for sharing your feedback. I’m sorry to hear that the bouquet you received didn’t meet your expectations.

Our arrangements are made with fresh, seasonal flowers, so there can occasionally be slight variations in shape and composition compared to the website photo depending on the specific stems available that week. That said, we always aim for the overall look and style of the arrangement to match what’s shown online.

We’d really appreciate the chance to look into this more closely and make things right for you. Please feel free to reach out to us directly with your order number so we can review the details and assist further.

Rated 5 out of 5 stars

Great ordering process

Appreciate the communications after the order is placed, as well as the photo of the arrangement. Website ordering is the best, very nice flow, so easy to complete the addresses and enclosure note online, versus telling someone on the phone.

2 March 2026
Rated 5 out of 5 stars

The customer service is above & beyond

The customer service is above & beyond, even on a very busy Valentine's Day 2026 weekend. The flowers were fresh, healthy and smelled divine. And the packing is the most adorable floral packaging I've ever seen. For eight years, I've received a bouquet of flowers from my niece, and in this year of my first Ode a la Rose delivery, my smile began with the cute pink box.

14 February 2026
Unprompted review

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