I'm new to Germany, and the electricity system here is very different from what I'm used to back home. Tim helped me navigate through all that and helped me sign a contract with Octopus. I'm very cl... See more
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See what reviewers are saying
I used to change my provider every year... Until I started using Octopus. Great service and website! And they offer fair prices without +30% on the second year... I can only recommend them
I started my registration process at 26th January. I could only get my approval to start my contract for 26th February. Meanwhile Stadtwerke called me and my landlord had to pay the February bill. I... See more
Company replied
10 stars service , app is so nice and understandable, support service by calling , super friendly and english speaking ! Super team , super company. I was 10 years with worse company like NEW ag elect... See more
Company details
Written by the company
🐙 Octopus Energy ist ein globaler EnerTech-Pionier und nutzt Technologie, um die Energiewende weltweit voranzutreiben. Wir liefern 100% Ökostrom und Gas zu fairen Preisen mit Preisgarantien. Mit Love & Power leisten wir einen Beitrag zur Energiewende. 🌎 Als Anbieter erneuerbarer Energien versorgen wir mittlerweile mehr als 7,7 Millionen Kunden weltweit. Kraken, unsere intern entwickelte Energiemanagement-Plattform, hilft uns, herausragenden Kundenservice zu bieten und ebnet den Weg zum smarten Energienetz der Zukunft. ⚡ Seit 2020 sind wir als erstes Tech-Unternehmen unter den Energieversorgern in Deutschland am Markt.
Love & Power
Written by the company
- Wir gehen die Klimakrise an
- Als EnerTech-Pionier treiben wir die Energiewende weltweit voran und liefern Menschen rund um den Globus 100% Ökostrom und einen herausragenden Service. Octopus Energy ist seit 2016 auf dem Markt und hat schon über 7,7 Millionen Kund*innen. Die Energiewelt der Zukunft - 100% enkeltauglich, 100% digital Die Zeit drängt und wir glauben, dass die Klimakrise nur mit globalen Lösungen gemeistert werden kann und mit einem Blick jenseits des nationalen Tellerrands. Lokale Aktivitäten sind zwar gut, haben aber nicht genug „Power“, um in Sachen Klimaschutz schnell genug etwas zu bewegen. Nur günstiger Ökostrom kann fossile Energiequellen schnell genug ersetzen, etwa als klimafreundliche Alternative beim Heizen und im Verkehr. Wir setzen auf Digitalisierung und Nachhaltigkeit, um Energiemärkte weltweit zu revolutionieren und einen großen, grünen Fußabdruck zu hinterlassen, oder besser einen Tentakelabdruck! 🌎💚
100% knebelvertragsfrei
Wir ermöglichen unseren Kunden Flexibilität
Wir finden, dass ein fairer Deal keine Knebelverträge benötigt, aus denen man so schnell nicht mehr herauskommt. Wir haben Tarife mit langen Preisgarantien und Laufzeiten für jene, die langfristig planen möchten. Aber wir finden immer eine Lösung, wenn jemand einmal nicht bleiben möchte. Love & Power
Contact info
August-Everding-Straße 25, 81671, München, Germany
- 0800 400 8010
- hallo@octopusenergy.de
- octopusenergy.de
4.8
Excellent
97K reviews
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Best of the best
30 April 2025
was able to reach customer service
I had trouble because I got the wrong number for my meter. It was great that the customer service was good enough that we were able to discover and fix the issue (another company just cancelled our contract request, without pointing out that this was the issue)
18 August 2025
Thank you Aenne!
Thanks to Aenne, my transition to Octopus Energy was extremely smooth. She was very very helpful, kind, and friendly. I can wholeheartedly recommend working with her 🐙💚
13 August 2025
Unprompted review
Smooth transition
It was quick and smooth transition, they handled the termination of my old contract
18 August 2025
Smooth switch to Octopus Energy
The process of changing my electricity provider to Octopus Energy was very easy and smooth. Also customer service gave me very quick and helpful replies to my questions.
5 August 2025
Easy going :-)
28 July 2025
Es ging super easy 😊
28 July 2025
I do not know anything at present. Maybe next year.
Even if, unfortunately, it was to late to give notice to the previous company, so that the contract with Octopus starts on 1 August 2026, the online process worked well.
18 July 2025
Professionalism
17 July 2025
Easy and quick
3 July 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Octopus Energy Germany
Hello Rana,
thank you for your great review.
Best regards
Steve & your Octopus Energy team 🐙
8 days waiting for one single answer…
8 days waiting for one single answer from them by email,NEVER AGAIN-the worst experience ever
17 June 2025
Reply from Octopus Energy Germany
Hello,
thank you for your feedback.
Unfortunately, we are unable to locate a customer number based on your details. We are very sorry that you have waited 8 days for a response from us, which is not our way. Please accept our apologies for not being able to fulfil this service.
Best regards
Steve & your Octopus Energy Team 🐙
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