OCO Glasses Reviews 

200
•
TrustScore 3.5 out of 5

3.3

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Rated 1 out of 5 stars

Really bad customer service. You have to pay be yourself for the return. Bad quality and bad service! I still wait for an answer from the customer service till october. No reaction!

Rated 5 out of 5 stars

I order some thom browne glasses at OCO they would be at my place in 4 days to bad fedex lost them it took a week before i decided to contact OCO self Jennie send a respons in a mather of min's en p... See more

Rated 2 out of 5 stars

Eye test perfectly OK - optometrist was good. But customer service was awful. In the store, the assistant wasn't attentive enough - always watching the door. Told contact lenses would be ready in... See more

Rated 5 out of 5 stars

After a disappointing experience elsewhere, I found my wanted Tom Ford glasses here....yet there was no stock showing. I called the company who ordered them in specially. Since they ran a special prom... See more

Company details

  1. Glasses Store
  2. also in
  3. Sunglasses Store

Written by the company

OCO Glasses was founded in 2015 and was primarily an online company specialising in high quality, high fashion eyewear and prescription lenses. In May 2016 we opened our first optical boutique in Spitalfields, London.


Contact info

3.3

Average

TrustScore 3.5 out of 5

200 reviews

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3.3

All reviews

(200)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

The only place to buy your sunglasses!

What an incredible company, this is how service should be. After searching for a specific pair of sunglasses I came across this site. Their prices are incredibly competitive but what really bowled me over was the service. Unbelievable. I received my order literally within 24 hours & was continually informed of its progress.
I will now only buy from this company.

30 November 2015
Unprompted review
Rated 5 out of 5 stars

Excellent Service

I knew the glasses I wanted and found them on OCO, they were really well priced and I was very happy with their service.

26 November 2015
Unprompted review
Rated 5 out of 5 stars

Brilliant service, saved £120!

I'd seen a pair of glasses locally which I really liked, found a similar looking frame on OCO but wasn't sure if it was the right colour. I spoke with Elizabeth via the online chat service and she quickly clarified that they were the right style and colour. I placed the order and the glasses were dispatched the next day! Free delivery, great service and £120 cheaper than the high street price. Can't say better than that.

26 November 2015
Unprompted review
Rated 5 out of 5 stars

Speedy delivery and great service

OCO have been great. The glasses I ordered arrived the very next day and were exactly as described. Customer service was fantastic- they let me know when the specific colour I wanted was back in stok and I would definitely recommend them.

26 November 2015
Unprompted review
Rated 5 out of 5 stars

Brilliant service all round

This is the first time I have used an online glasses service and just wanted to say what a pleasure it was. Brilliant service all round - responsive, polite and efficient, Thank you OCO

24 November 2015
Unprompted review
Rated 5 out of 5 stars

Excellent service

OCO provided an excellent service. Fast next day delivery and glasses are a fraction of the cost in opticians.

19 November 2015
Unprompted review
Rated 5 out of 5 stars

REALLY GOOD!! EXCELLENT, EASY, FAST and FLAWLESS service.

Jennie @ OCO was really nice, fast with exceptional and helpful service. She replied to all my email queries within the same day. Don't even worry about entering your prescription incorrectly. It was soo very helpful that there was the option to just email Jennie with a scanned copy. This made the process so EASY and FLAWLESS. I loved it. My awesome Charles Stone New York glasses arrived two days later! And I mean they are so nice. I definitely, absolutely 200% recommend. It doesn't get any better than this. I want to buy another pair just to experience that very rare high level of service again.

15 November 2015
Unprompted review
Rated 5 out of 5 stars

First experience has been excellent!

I'd been looking for a new frame in blue for over a year. I found a perfect pair at OCO. After a wee hiccup placing my order, I got superb customer service from Jennie. Once my order was placed, I had my frame in less than 24 hours delivered to my home! The packaging was excellent and the excitement I felt when I saw my frame and then tried it on....Success! The quality, the price, the service is first class OCO. I will be letting my fellow specs wearing chums know all about your super company. Thank you so much!

12 November 2015
Unprompted review
Rated 5 out of 5 stars

Trustworthy and Reliable Company

After having ordered frames from another so-called company, which turned out to be a scam, I was hesitant in ordering from the internet again. However I saw the Gucci frames I wanted in a local store and then looked for them online.I found them on the Oco site which were half the price of the ones locally. I ordered them just after midnight and noticed there was a voucher for 20% off, but the voucher should have run out at midnight. However I put the voucher code in and Oco accepted it. So I paid under half for an authentic pair of Gucci frames. On top of that they were delivered one hour before the delivery time given, and I was able to track the delivery driver Neil, from very early on the Tuesday morning. Thank you Oco, I shall certainly buy from you again and tell my friends of your genuine service.

5 November 2015
Unprompted review
Rated 5 out of 5 stars

Excellent

Bought some Tom Ford sunglasses, was kept in touch about them from start to finish. Postage was next day. Would definitely buy from them again.

30 October 2015
Unprompted review
Rated 5 out of 5 stars

Great service, great product - highly recommend!

I was unsure of buying glasses online (again), after having a bad experience with a different website. Was put at ease by all the reviews for OCO, and decided to take the plunge.
Frame size i wanted was out of stock, but i emailed Jen and she kindly informed me when they would be available.
I ordered the frames with prescription lenses on Saturday evening, and they arrived Tuesday afternoon.
Great service- thanks Jen, and the glasses are super.
Delivery was really quick and you can track your order too.

All in all - a great company and already considering buying a second pair!

27 October 2015
Unprompted review
Rated 5 out of 5 stars

Fantastic service

I've never ordered glasses online before and was naturally nervous. What would they look like on? Have I filled out my prescription properly? are they actual ray bans to be so cheap? When they arrived all my questions and doubts were answered and I couldn't be happier. The fit wonderfully and my prescription is perfect! I will definitely be ordering from this site again, I feel silly for not doing it sooner!

27 October 2015
Unprompted review

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