While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 759 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the ease of the application process and the quick approval for their cards. Many users praise the excellent service received, noting the helpfulness and professionalism of the customer service team. The mobile application is consistently described as very easy to use, secure, and effective for managing accounts and tracking spending. However, some people mentioned issues with payments, such as transactions failing or being charged multiple times, leading to distress. A few other people also felt that the customer service handling of certain situations, like card blocking or PIN changes, was disappointing and caused inconvenience.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, highlighting the ease of application, setup, and... See more

Service

Consumers find service to be positive, with many expressing satisfaction and calling it excellent, great, and... See more

Application

People report positive experiences with the app, finding it easy to use, set up, and navigate. Customers... See more

Payment

Customers had ambiguous experiences with payment, with some reporting quick applications, decisions, and card... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It's doing very well my card has been very helpful this month I'll be paying it off then probably using it again. After next month I will try not to use it so much but it's there if I need it the only... See more

Company replied

Rated 5 out of 5 stars

* Very good services throughout my experience so far. * Quick fast acting. * Good swift respond when needed. * Highly professional. * Staff is good and Cooperative when required. Ocean Finan... See more

Company replied

Rated 5 out of 5 stars

Very easy to be authorised & the app is very helpful. The app is very easy to use, seems secure & displays all relevant information in 3 main screens but you can find the menu easily for more functio... See more

Company replied

Rated 5 out of 5 stars

Very easy application, everything spelt out in advance of what is due and when. Starting with right amount and hopefully improve credit rating by keeping payments in schedule.

Company replied


Company details

  1. Non-Bank Financial Service
  2. Finance Broker
  3. Financial Institution
  4. Mortgage Broker

Written by the company

Ocean Finance has been helping people with their finances for more than a quarter of a century. That means we’ve not only stood the test of time, but we’re experienced too! We’ll help you find the right product for your needs and situation – even if you have bad or adverse credit.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 95% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I'm really satisfied with Ocean card…

I'm really satisfied with Ocean card and full service.

12 May 2026
Unprompted review
Ocean Finance logo

Reply from Ocean Finance

Thank you for taking the time to share your review. We really appreciate the detailed positive feedback. We're so glad that you chose Ocean, and we wish you all the best for the future.

The Ocean Customer Contact Team

Rated 1 out of 5 stars

Terrible advert screaming people would…

Terrible advert screaming people would not want to be associated with a company that puts out an advert like this..dreadful..who on earth thought this was a good advert for a finance company !!!11

11 May 2026
Unprompted review
Ocean Finance logo

Reply from Ocean Finance

Thank you for your feedback. We appreciate that our adverts might not be to everyone's liking.

Regardless, we appreciate your words and I'll pass them over to our marketing team for their awareness.

The Ocean Customer Contact Team

Rated 5 out of 5 stars

Doing well so far

It's doing very well my card has been very helpful this month I'll be paying it off then probably using it again. After next month I will try not to use it so much but it's there if I need it the only thing I can say bad is it's not enough credit on it but I suppose it will grow well I hope it will.

7 May 2026
Unprompted review
Ocean Finance logo

Reply from Ocean Finance

Thank you for taking the time to share your review. We really appreciate the positive feedback.

The Ocean Customer Contact Team

Rated 5 out of 5 stars

Quick application and decision and then…

Quick application and decision and then I had my card within 5 days very pleased

30 April 2026
Unprompted review
Ocean Finance logo

Reply from Ocean Finance

Thank you for the positive review, we really appreciate it! We are glad to hear that you found the application process easy.

The Ocean Customer Contact Team

Rated 5 out of 5 stars

Really easy process

Really easy process to apply with a very quick response. Thank you

4 May 2026
Unprompted review
Ocean Finance logo

Reply from Ocean Finance

Thank you for the positive review, we really appreciate it! We are glad to hear that you found the application process easy.

The Ocean Customer Contact Team

Rated 5 out of 5 stars

The best credit card

The best credit card

5 May 2026
Unprompted review
Ocean Finance logo

Reply from Ocean Finance

This is great to hear, thank you so much!

The Ocean Customer Contact Team

Rated 5 out of 5 stars

Easy to apply for knew the answer to…

Easy to apply for knew the answer to application in minutes the app is easy to navigate and got a manageable credit limit to start off with would definitely recommend

13 April 2026
Unprompted review
Ocean Finance logo

Reply from Ocean Finance

Thank you for the positive review, we really appreciate it! We are glad to hear that you found the application process easy.

The Ocean Customer Contact Team

Rated 5 out of 5 stars

Good and valuable

Good and valuable

5 May 2026
Unprompted review
Ocean Finance logo

Reply from Ocean Finance

Thank you for your kind words.

The Ocean Customer Contact Team

Rated 5 out of 5 stars

Easy application

Able to apply online, straightforward, clear and concise.

9 April 2026
Unprompted review
Ocean Finance logo

Reply from Ocean Finance

Thank you for the positive review, we really appreciate it! We are glad to hear that you found the application process easy.

The Ocean Customer Contact Team

Rated 5 out of 5 stars

Quick to set up

Quick to set up and use almost immediately very easy

5 May 2026
Unprompted review
Ocean Finance logo

Reply from Ocean Finance

Thank you for the positive review, we really appreciate it!

The Ocean Customer Contact Team

Rated 4 out of 5 stars

Easy to use app which answers all my…

Easy to use app which answers all my questions

5 May 2026
Unprompted review
Ocean Finance logo

Reply from Ocean Finance

Thanks for the review. If you have any feedback or suggestions to make it a 5-star experience, please write to us at contactus@ocean.co.uk. We would love to hear from you!

The Ocean Customer Contact Team

Rated 5 out of 5 stars

Excellent card and service!

5 May 2026
Unprompted review
Ocean Finance logo

Reply from Ocean Finance

Thank you for taking your time to leave us a review! We are glad you are enjoying the service and will strive to continue to meet expectations.

The Ocean Customer Contact Team

Rated 1 out of 5 stars

Awful advertisement

Awful advertisement

Not everything is fixed with a credit card with high APR

Perhaps the obese people in the ad need stop spanking their fictional money. The advert bloody awful, entitled adults crying and screaming really boils my p like a hotel kettle. Hope ofcom get the ads withdrawn , it wholly unrealistic and will trap people into a credit card debt.

3 May 2026
Unprompted review
Ocean Finance logo

Reply from Ocean Finance

Thank you for sharing your review, although we are sorry to hear about your experience with our new advert.

We appreciate that our adverts might not be to everyone's liking.

Regardless, we appreciate your words and I'll pass them over to our marketing team for their awareness.

Kind regards,

The Ocean Customer Contact Team

Rated 1 out of 5 stars

I’m giving one star as I am sick of…

I’m giving one star as I am sick of deleting junk emails from them with no way to unsubscribe. I would never ever use them because of this.

29 April 2026
Unprompted review
Ocean Finance logo

Reply from Ocean Finance

Thank you for your review, although we're sorry to hear that you are slightly unhappy with our messaging.

We will pass on your comments to the relevant team. If you need any help, then please reach out to us at contactus@ocean.co.uk and we will look into your marketing preferences.

Thank you,

The Ocean Customer Contact Team

Rated 1 out of 5 stars

2026 Ocean Advert with screaming people is a…

2026 Advert with screaming people is a definite turn off literally for me
Who at Ocean Finances advertising group thought this one up didnt do a good job
I turn the sound off every time It does NOT encourage me to want to even look at Ocean in fact the very opposite
Having two grown ups? screaming like spoilt kids is horrible Not even children get their own way from a tantrum
What a ridiculous concept these adverts are Who wants to watch adults throwing tantrums
Ocean definitely lost a prospective customer who is so annoyed by an advert designed to encourage who? Today in one hour I’ve turned off 5 times !!

29 April 2026
Unprompted review
Ocean Finance logo

Reply from Ocean Finance

Thank you for sharing your review, although we are sorry to hear about your experience with our new advert.

We appreciate that our adverts might not be to everyone's liking.

Regardless, we appreciate your words and I'll pass them over to our marketing team for their awareness.

Kind regards,

The Ocean Customer Contact Team

Rated 5 out of 5 stars

Easy to understand get alerts when…

Easy to understand get alerts when spending, application was quick and simple

1 April 2026
Unprompted review
Ocean Finance logo

Reply from Ocean Finance

Thank you for the positive review, we really appreciate it! We are glad to hear that you found the application process easy.

The Ocean Customer Contact Team

Rated 5 out of 5 stars

Everything

Everything

28 April 2026
Unprompted review
Ocean Finance logo

Reply from Ocean Finance

Thank you for taking your time to leave us a review! We are glad you are enjoying the service and will strive to continue to meet expectations.

The Ocean Customer Contact Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look