Unfortunately my first 3 watches were damaged in transit so did not get to me and were returned so I had to wait for them to be re shipped, I have given 3 stars because I cannot fault the customer... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I received fantastic support from Jenny when I reported that the watch I had bought for my grandson's birthday had been stolen. The package had been neatly slit open and the watch had been removed -... See more
Company replied
Great customer service. I have bought several watches from this company and when ever there is an issue such as a watch no longer in stock I have had nothing but exceptional treatment and kindness fro... See more
Company replied
Had a few issues with a faulty watch,replaced quickly,one went missing,replaced,regularly kept updated by Jenny who has been excellent throughout.l now have seven watches from Obyss and am regularly a... See more
Company replied
Company details
Written by the company
We are "obsyssed" to provide high-quality products and make luxury fashion affordable for everyone.
Contact info
Keizersgracht 520H, 1017EK, Amsterdam, Netherlands
- hello@obsyss.com
- obsyss.com
3.9
Great
542 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Obsyss watches inferior quality
Ive bought two Obsyss watches, same model just different colors.
Both stopped working properly (they stopped ) and they replaced because they were within the warranty period...The shortly after receiving the replacements they are not working properly.
I have reported this but they refuse to replace them because they are "beyond the warranty period".
Clearly these watches are DEFECTIVE and a reputable company would stand by their product. I guess that's why they are low cost.
My recommendation is to stay away from Obsyss unless you can use you phone to keep time. Just sayin.
27 October 2025
Unprompted review
Reply from Obsyss
Thank you for taking the time to share your feedback, Tom. We truly understand your frustration. We strive to provide the best possible support to our customers, and we regret that we are unable to offer another replacement for your watches at this time, as they are unfortunately beyond the warranty period. Our policy allows for replacements only while items are still covered under warranty, and we have done our best to assist you within those guidelines.
Obsyss watches are cheaply made
Obsyss watches look really nice, the look, the quality. I bought 9 watches over the past year and half, they worked fine for a year. I took them to replace the batteries,only 3 of them still work. Obviously there is a reason for the cheap price, you are gonna have to replace the watch with another one in a year. Don't waste your money. I contacted them about it and was told they are only covered under a warranty for a year and there was nothing they could do for me.
19 October 2025
Unprompted review
Reply from Obsyss
Thank you for taking the time to share your feedback. We genuinely appreciate your support and understand your concerns regarding the performance of the watches you purchased.
At OBSYSS, we strive to provide quality products at competitive prices, and we do offer a one-year warranty on our watches. This warranty is standard practice across the industry, as it allows us to maintain affordability while ensuring that our customers receive products that meet our quality standards.
To show our appreciation for your loyalty, we would like to offer you a discount on your next purchase.
Not what I ordered
Watch is very different to what I ordered, looks similar but most definitely not the same, watch strap in advertising shown as blue and yellow and watch is identified as radio controlled (don't think so). Other issue is that there are no instruction with the watch to explain what the functions of each of the buttons are, just have to guess and hopefully not mess anything up however button on left side of watch seems to do nothing. Have accepted offer of replacement watch and now waiting on delivery, fantastic customer service so far will upgrade to 4* and hopefully when new watch arrives will completely re-write my review with a glowing endorsement
16 October 2025
Unprompted review
Reply from Obsyss
Thank you for your review and for letting us know about your experience, Jon. We’re very sorry the watch didn’t match your expectations and that the instructions were missing — that’s certainly not what we aim for. Our team has already reached out via email with a replacement offer, and we’re just waiting for your reply so we can sort this out quickly for you.
Excellent customer service
My query was resolved quickly and professionally, couldn’t have asked for a better outcome. Tiffany was very helpful and made sure my issue was resolved to my satisfaction - thank you, Tiffany!
8 October 2025
Unprompted review
Reply from Obsyss
Thank you for taking the time to leave such a wonderful review, Farhat! We are thrilled to hear that your query was resolved quickly and professionally. It's fantastic to know that Tiffany was able to assist you effectively and ensure your satisfaction. Your feedback is greatly appreciated, and we look forward to serving you again in the future :)
Great customer service and Tiffany…
Great customer service and Tiffany especially I highly recommend.
10 September 2025
Unprompted review
Reply from Obsyss
Thank you so much for taking the time to leave such a wonderful 5-star review, Chris! We are thrilled to hear that you had a great experience with our customer service, and we truly appreciate your kind words about Tiffany. Your recommendation means a lot to us and motivates our team to continue providing the best service possible :)
the initial watch that I received Excellent customer service. Customer …
the initial watch that I received didn't work. I notified Obsyss and they rushed me another watch. It's a beautiful time piece.
13 August 2025
Unprompted review
Reply from Obsyss
Thank you for taking the time to leave such a wonderful 5-star review! We're thrilled to hear that you received the replacement watch and that you find it to be a beautiful timepiece. We strive to provide excellent service and quality products, and your feedback reassures us that we're on the right track :)
JENNY amazing customer representative
Jenny is an amazing customer service representative just as Tiffany..Botj of them are amazing people! First i purchased a watch that wasn’t working and Tiffany exchanged it for me immediately!
The second watch too wasn’t working and Jenny her
Colleague too was so
Wonderfully helpful
She re ordered and second replacement for me and asked me to keep the old one ..All my friends and family wants to shop there because of their amazing customer service.. I will highly recommend them to anyone and that’s why am giving them 5 stars. I have never dealt with any customer service as polite and so understanding like this wonderful company..
21 August 2025
Unprompted review
Reply from Obsyss
Thank you so much for taking the time to leave such a wonderful review, Eric! We truly appreciate your kind words about our customer service team, especially Tiffany and Jenny. It's fantastic to hear that they were able to assist you with your watch replacements and provide you with a positive experience.
At OBSYSS, we strive to ensure that our customers receive the best service possible, and your feedback reinforces our commitment to that goal. We are thrilled to know that you and your friends, and family are excited to shop with us.
Thank you for your recommendation, and we look forward to serving you again in the future :)
This place is great!
This place is great!! Had an issue and they resolved it immediately—Jenny was above average and wonderful to deal with. Will buy from them again for sure!
17 September 2025
Unprompted review
Reply from Obsyss
Thank you for your fantastic 5-star review, Carl! We’re thrilled to hear that you had a great experience with us and that Jenny was able to resolve your issue promptly. Your satisfaction is our top priority, and we appreciate your kind words. We look forward to serving you again at OBSYSS!
Tiffany
Would like to say a massive thank u to Tiffany for helping me with a watch her Customer service is excellent helpful in so many ways OBSYSS customer service is excellent
12 September 2025
Unprompted review
Reply from Obsyss
Thank you for taking the time to leave such a wonderful 5-star review, Chris! We truly appreciate your kind words about Tiffany and our customer service. It’s our goal to provide excellent support and assistance, and we’re thrilled to hear that you found it helpful :)
OK product, but unprofessional company
Delivery was quick and watch is as advertised. Quality as per expected for the price.
Only complaint is the inability to provide a Invoice. It has been almost a month and they respond, but can't provide a invoice. Always coming back with excuses. Find it very strange that a company are unable to provide a simple invoice.
15 August 2025
Unprompted review
Reply from Obsyss
Thank you for taking the time to share your feedback with us. We appreciate your acknowledgment of the quick delivery and the quality of the watch.
We understand your frustration regarding the invoice. Please know that we are not making excuses; we genuinely strive to provide all necessary information related to your purchase and ensure that you receive the invoice you need.
Garbage
Ordered a watch that looked nice but turned up as a cheap watch I could have ordered the same on temu for 5 quid ...it didnt even work and was told to return it but id lose a certain amount of the cost for the restocking fee ...absolute rip off and they dont allow anyone to post pics of the watches they've received...hmm I wonder why ??
9 September 2024
Unprompted review
Reply from Obsyss
Thank you for taking the time to share your feedback regarding your recent experience with us. We understand that receiving a product that does not meet your expectations can be frustrating. Our watches are sourced directly from our manufacturing facilities, ensuring quality and authenticity, which is why we are surprised to hear about your experience.
Regarding the restocking fee, we do have this policy in place to help manage returns effectively. However, as mentioned in our previous emails, we would be more than willing to waive this fee if you would cooperate with us and send us the requested video demonstrating the issue with the watch.
Thank you for your understanding.
This company is an absolute scam
This company is an absolute scam. I canceled the order one hour after I bought it. Now they’re telling me they refuse to take it back never received delivery on this watch never even mailed out. This company is an absolute scam. Be careful who you deal with. I would never do business with this company ever in my life, read their return policy carefully… I would avoid this company at all costs.
Be careful read everything - 25% restocking fee plus you have to pay the postage. Yes you have to pay it.
Received the watch yesterday it is absolute tin garbage. Nothing but problem after problem with this company.
DO NOT BUY any watch from here !
I tried to return after exactly less than one hour they told me it had to be 30 minutes-
These are deceitful people you are dealing with. They only post the good reviews not the negative reviews. Don’t believe what you read
So you’re basically losing 50% of what you paid if you don’t like it !
SCAM company ! Filing a claim with the CFPB today ! You should too !
17 August 2025
Unprompted review
Reply from Obsyss
We want to acknowledge your concerns and we’re sorry to hear that you feel this way about your experience. Please know that we are not trying to scam anyone. All of our policies are publicly available and clearly stated on our website for transparency and fairness.
When you contacted us to cancel, the order had already passed the 30-minute cancellation window (which is outlined on our website). At that point, the order was already locked in our system and prepared for shipping, which is why we were unable to cancel it.
Regarding the restocking fee and shipping cost, these terms are also clearly stated in our return policy on our website. We do not hide any information from our customers, and every buyer has access to these details prior to placing an order.
We understand that you are dissatisfied, but we want to assure you and all our customers that we operate fairly and in line with our posted policies. Our goal is to provide transparency and honesty in all transactions, not to deceive or mislead anyone.
Beautiful watch …
Hello,i just received my watch and i like it a lot,I will be buying more in the future depending on how this one holds up.
16 August 2025
Unprompted review
Reply from Obsyss
Thank you for taking the time to leave a review, Timothy! We're thrilled to hear that you like your new watch. Your satisfaction is important to us, and we appreciate your feedback. We look forward to serving you again in the future and hope this watch holds up beautifully for you.
Hi everyone guys OBSYSS it's real and…
Hi everyone guys OBSYSS it's real and the best company I ordered one of the watches and is amazing came early then they said am so happy and definitely gonna buy again
21 July 2025
Unprompted review
Reply from Obsyss
Thank you so much for your wonderful review, Linas! We're thrilled to hear that you love your watch and that it arrived earlier than expected. Your satisfaction is our top priority, and we’re delighted to know that you plan to shop with us again :)
Had a small problem with my watch order…
Had a small problem with my watch order and getting I touch with customer service,well what can can I say . The lovely lady I spoke to was amazing all sorted after a couple of emails, This lady (Tiffany) was first class in class in her attitude and my small problem was sorted Would definitely recommend this company 👍💯
18 July 2025
Unprompted review
Reply from Obsyss
Thank you so much for taking the time to leave such a wonderful review, William! We're thrilled to hear that Tiffany was able to assist you effectively and resolve your issue with your watch order. Your kind words about her attitude and support mean a lot to us :)
Great watches
Great watches and the customer service I received from Jenny was outstanding.
13 July 2025
Unprompted review
Reply from Obsyss
Thank you so much for your wonderful 5-star review, Marvin! We’re thrilled to hear that you love our watches and that Jenny provided you with outstanding customer service. Your feedback means a lot to us, and we look forward to serving you again in the future!
Great watches i purchased10 plus…
Great watches i purchased10 plus watches if u have any questions ask jenny she is the best
14 July 2025
Unprompted review
Reply from Obsyss
Thank you so much for your fantastic review, Fahad! We're thrilled to hear that you love the watches and that you've made multiple purchases. Your kind words about Jenny are greatly appreciated; she truly is dedicated to providing the best service.
Thanks Jenny lovely waych
Had a slight issue with my watch when it arrived however this was resolved very quickly by Jenny who arranged an immediate replacement without any fuss. Second watch perfect, love it, don’t hesitate to buy their products as they are well worth the price paid and more.
14 July 2025
Unprompted review
Reply from Obsyss
Thank you so much for your wonderful 5-star review, Mark! We're thrilled to hear that Jenny was able to resolve the issue with your watch quickly and that you love your new timepiece. Your satisfaction means a lot to us, and we truly appreciate your kind words about our products :)
Great company.
First of all I would like to thank Jenny for her outstanding support, the quality of the watches is very good,the selection is incredible.
This is my second purchase and I’m very happy with my new watches.definitely will recommend to my family and friends.
Keep up the good work.
30 June 2025
Unprompted review
Reply from Obsyss
Thank you so much for your kind words and for taking the time to leave a review, Juan! We’re thrilled to hear that you are happy with your new watches and that Jenny provided you with outstanding support. Your recommendation to family and friends means a lot to us. We look forward to serving you again in the future!
Jenny has always been extremely…
Jenny has always been extremely helpful...Now to be honest, I do not know if "Jenny" is a real person , or an AI generated lady. In either event, she is the best. I have now ordered and recieved 12 watches from Obsyss. As someone who at one time had a watch collection worth close to $75,000 (had to sell) these watches are great. There is still one more I want to purchase but will wait, so that my wife does not take away my credit card. But thank you again.
18 June 2025
Unprompted review
Reply from Obsyss
Thank you so much for your wonderful 5-star review, James! We're thrilled to hear that your first experience purchasing a watch online was so positive. We're especially glad to hear that Jenny was able to assist you effectively with your minor issue (btw, she's real). We truly appreciate your recommendation and look forward to serving you again in the future!
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