Unfortunately my first 3 watches were damaged in transit so did not get to me and were returned so I had to wait for them to be re shipped, I have given 3 stars because I cannot fault the customer... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
I received fantastic support from Jenny when I reported that the watch I had bought for my grandson's birthday had been stolen. The package had been neatly slit open and the watch had been removed -... See more
Company replied
Great customer service. I have bought several watches from this company and when ever there is an issue such as a watch no longer in stock I have had nothing but exceptional treatment and kindness fro... See more
Company replied
Had a few issues with a faulty watch,replaced quickly,one went missing,replaced,regularly kept updated by Jenny who has been excellent throughout.l now have seven watches from Obyss and am regularly a... See more
Company replied
Company details
Written by the company
We are "obsyssed" to provide high-quality products and make luxury fashion affordable for everyone.
Contact info
Keizersgracht 520H, 1017EK, Amsterdam, Netherlands
- hello@obsyss.com
- obsyss.com
3.9
Great
542 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I've contacted through emails and I…
I've contacted through emails and I have got no results the clasp on the band does not stay clasped pain in the ass
1 February 2025
Unprompted review
Reply from Obsyss
Thank you for reaching out and sharing your concerns, Dennis. We have replied to your previous emails but haven't received a response or a video demonstrating the issue with the clasp. Once you send us the video, we will promptly process a replacement for you. We appreciate your patience and look forward to resolving this matter swiftly.
1st Class Service
Am delighted with the excellent assistance from Tiffany regarding fault with Lige Watch.After a few emails-Q&A's received a lovely e-mail on Wednesday 29th January's saying a replacement Watch was enroute to me. Totally made my week,as I really like the Watch....1st Class Company.
22 January 2025
Unprompted review
Reply from Obsyss
Thank you so much for your wonderful review, Louise! We are thrilled to hear that you had an excellent experience with Tiffany's assistance regarding your Lige watch. It's great to know that the resolution we provided made your week, and we are delighted to have met your expectations. Your satisfaction is our top priority, and your kind words about our service and company mean a lot to us :)
Great customer service!
Great customer service!
Thanks for getting it right!!
Kudos to Tiffany who went far and beyond, and kept communications throughout to ensure the situation was met with an expert hand!
28 January 2025
Unprompted review
Reply from Obsyss
Thank you so much for your wonderful 5-star review, Jessie! We're thrilled to hear that you had a great experience with our customer service. Your satisfaction is our top priority, and your kind words mean a lot to us :)
Tiffany made my experience very good
Tiffany made my experience very good. I’ll always shop at OB and I will look forward to getting more watches from them.
31 January 2025
Unprompted review
Reply from Obsyss
Thank you so much for taking the time to leave such a wonderful 5-star review, Ronald. We're thrilled to hear that Tiffany made your experience with us so enjoyable. It's always our goal to provide exceptional service, and we're delighted to know that you'll continue shopping with us. We look forward to helping you find more watches that you'll love :)
Great Company
I found the Company (and Tiffany) very helpful and trustworthy. Products always arrived in a timely manner and as described. I am a repeat buyer for myself and gifts. Prices are excellent and I highly recommend Obyss.
5 December 2024
Unprompted review
Reply from Obsyss
Thank you so much for taking the time to leave such a positive review, David! We are thrilled to hear that you found our company, and Tiffany in particular, to be helpful and trustworthy. It's wonderful to know that our products have consistently met your expectations and arrived promptly. We truly appreciate your loyalty as a repeat buyer and your kind words about our pricing. Your recommendation means a lot to us :)
Hi This is Brian mcandrew Just a few…
Hi This is Brian mcandrew Just a few words to express my gratitude to all concerned with Obsyys especially Tyffany whome made dealing with Obsyys a pleasure The goods I have received have been first class and would have no hesitation in recommending Obsyys to my friends keep up the good work
30 January 2025
Unprompted review
Reply from Obsyss
Thank you so much for your wonderful review and kind words, Brian! We are thrilled to hear that you had a positive experience with OBSYSS, and we're especially glad to know that Tiffany made your interactions with us enjoyable. It's fantastic to hear that you are pleased with the quality of our products. Your recommendation means a lot to us, and we truly appreciate your support. We look forward to serving you in the future! :)
Highly recommended OBSYSS watches
In my opinion,OBSYSS is one of the best and unique watch stores, I cannot thank Jenny enough for making me feel like I'm treated as if I was a VIP.Thank you again for providing exceptional customer service.
3 January 2025
Unprompted review
Reply from Obsyss
Thank you so much for taking the time to leave a review, Miguel! We are thrilled to hear that you consider OBSYSS one of the best and most unique watch stores. It's wonderful to know that Jenny provided you with exceptional customer service and made you feel like a VIP. We truly appreciate your kind words and your 4-star rating. Your feedback encourages us to continue delivering the best experience for all our customers :)
By far the best watch I’ve owned
By far the best watch I’ve owned! Thanks to Tiffany for all your help with my questions about this purchase. I’m looking forward buying another Osyss watch!
26 January 2025
Unprompted review
Reply from Obsyss
Thank you so much for your fantastic 5-star review, Paul! We're thrilled to hear that you're enjoying your new watch and that Tiffany was able to assist you with your purchase. We look forward to helping you again when you're ready for your next Obsyss watch :)
Love the Watches & Service
I have owned seven watches for 12 months now, and I couldn't be happier with the quality and service. I especially want to commend Jenny for her help when I had a minor issue with one of my watches; she immediately replaced it after I sent a video as proof. I can't recommend Obsyss and Jenny highly enough!
27 January 2025
Unprompted review
Reply from Obsyss
Thank you so much for your wonderful 5-star review, Dean! We're thrilled to hear that you're happy with the quality and service of our watches. It's fantastic to know that Jenny was able to assist you promptly and effectively with your minor issue. We truly appreciate your kind words and recommendation :)
Satisfied customer
Really good experience with the recent service I received thanks to Jenny. Satisfactory product and genuine brand.
15 January 2025
Unprompted review
Reply from Obsyss
Thank you so much for taking the time to leave us a 5-star review. We're thrilled to hear that you had a really good experience with our service and that Jenny was able to assist you effectively. It's wonderful to know that you find our product satisfactory and appreciate our genuine brand :)
Thank you Tiffany
21 January 2025
Unprompted review
Reply from Obsyss
Thank you so much for taking the time to leave a wonderful 5-star review, Lucie. We're thrilled to hear that you had a positive experience with us. Your feedback is greatly appreciated, and we're delighted to have you as a valued customer :)
These watches are superb- so good that…
These watches are superb- so good that I purchased two! Jenny has provided me with excellent customer service and I certainly wouldn't hesitate in recommending them to others! Obsyss provide regular updates on new watch releases and its only a matter of time before I purchase another.
15 January 2025
Unprompted review
Reply from Obsyss
Thank you so much for your kind words and for taking the time to leave us a 5-star review, Paul! We're thrilled to hear that you are enjoying your watches and that Jenny provided you with excellent customer service. It's wonderful to know that you appreciate our regular updates on new watch releases. We look forward to welcoming you back for your next purchase :)
working with Jenny in customer service
working with Jenny in customer service. She was very helpful and went way above to fulfill what help I needed
7 January 2025
Unprompted review
Reply from Obsyss
Thank you so much for taking the time to leave such a wonderful 5-star review, Joseph! We're thrilled to hear about your positive experience with Jenny in our customer service team. It's fantastic to know that she went above and beyond to assist you. Your satisfaction is our top priority, and your feedback is greatly appreciated :)
Good customer service.
We placed an order but due to a postal strike in Canada at the time of my initial order it could not be completed. When the strike had ended, Jenny contacted me and the order was sent. I am happy with the quality of the watches so far, they seem to be a reasonable quality. Jenny was a pleasure to deal with, good customer representative.
6 January 2025
Unprompted review
Reply from Obsyss
Thank you so much for taking the time to leave us a 5-star review, Herman! We're delighted to hear that you're happy with the quality of the watches and that they have met your expectations. We also appreciate your understanding and patience during the postal strike in Canada. It's wonderful to know that Jenny provided you with excellent service and made the process smooth for you. We value your support and look forward to serving you again :)
First it All Starts with Tiffany
First it All Starts with Tiffany ! She’s the main reason I’ve told almost everyone I know about your company and Quality!! I really can’t say enough good about her and I’ll be asking for her By Name! The next time I order or need to check Anything!! She’s a KEEPER!!
19 December 2024
Unprompted review
Reply from Obsyss
Thank you so much for your wonderful review, Greg! We're thrilled to hear about your positive experience with Tiffany. It's fantastic to know that her exceptional service has made such an impression on you. We truly value your recommendation and are delighted to have you as a part of our community. We look forward to serving you again soon!
Nothing but Excellence!
I recently purchased my 13th watch from Obsyss, whose efficiency and quality of Customer Service is UNMATCHED anywhere in the world. I want specially to commend Jenny, who is the epitome of Customer Service par-excellence. Thanks Obsyss, from a very satisfied customer: you have made my hand extremely happy with the unparalleled quality of your watches.
15 January 2025
Unprompted review
Reply from Obsyss
Thank you so much for your glowing review, Melody! We're thrilled to hear that you're enjoying your 13th watch from us and that our customer service, especially Jenny's, has left such a positive impression. Your satisfaction and happiness mean the world to us. We look forward to continuing to provide you with unparalleled quality and service :)
Quality and customer satisfaction guaranteed
Tiffany dealt with my replacement with little fuss ,she sorted my issues quickly and very politely.
Replacement arrived within 8 days and was superb quality as all others I have purchased
Thank you Tyffany
Best regards
Chris
Jenny made my experience dealing with my replacement with little fuss ,she sorted my issues quickly and very politely.
Replacement arrived within a week and was superb quality as the other watch I have purchased
Thank you Jenny.
Keith
14 January 2025
Unprompted review
Reply from Obsyss
Thank you so much for your wonderful review, Keith! We're thrilled to hear that Tiffany and Jenny were able to assist you efficiently and that you are pleased with the quality of your replacement. Your satisfaction is our top priority, and it's great to know that we could meet your expectations. We appreciate your continued support and look forward to serving you again in the future :)
Excellent purchase
I purchased the watch for my grandson in Miami. He loved it as a Christmas gift. Jenny's communication was excellent! It's a beautiful, elegant watch!
13 November 2024
Unprompted review
Reply from Obsyss
Thank you so much for your wonderful 5-star review, Ivonne! We're thrilled to hear that your grandson loved the watch as a Christmas gift. It's fantastic to know that Jenny's communication met your expectations and that you found the watch to be beautiful and elegant. We truly appreciate your kind words and support :)
Love my watches
Happy with my order. Did not know what to expect. Gonna place an order for three more watches.
18 December 2024
Unprompted review
Reply from Obsyss
Thank you so much for your wonderful 5-star review, Tonya! We're thrilled to hear that you're happy with your order and that it exceeded your expectations. It's fantastic to know you're considering placing an order for three more watches. We truly appreciate your support and look forward to serving you again soon :)
This watch offers incredible value.
This watch offers incredible value.
The Beautiful Buy Watch combines style, functionality, and affordability
in a way that’s hard to beat. Whether you’re gifting it or buying it for
yourself, it’s a purchase you won’t regret. Highly recommended for anyone
looking for a balance of elegance and practicality!I love ❤️ this watch !
8 January 2025
Unprompted review
Reply from Obsyss
Thank you so much for your wonderful 5-star review, Sagar! We're thrilled to hear that you find the watch to be a perfect blend of style, functionality, and affordability. It's always rewarding to know that our products meet the expectations of our valued customers. We appreciate your recommendation and are delighted that you love the watch. :)
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