obilet.com Reviews 972

I had booked car hire which I fully paid at time of booking. had to cancel the booking which full refund of roughly £280 was confirmed by 5 different team members, however after 7 weeks I still have not received any refund, every time I contact I have been either asked to wait or contact my bank, the bank says the refund was never processed and no record in their system. I will continue my dispute.
I will never book anything with them and don't advise anyone to do so.

We bought 2 tickets from adrina to plovdiv and the bus didn't stop at adrina and we had to buy 2 x tickets again from adrina bus stop
Very stressful time

Cheaters. Do not us this site again
P.S
Today is 20.09, the promised money on 9.09 within 1-7 business days, is gone. You scammed again.

I bought a ticket from app. Before the bus departure time (Kamil Koç), I received a message saying the bus will be late for 2 hr. The obilet customer service said we can cancel your ticket and you will get a full refund in few days or we can issue in seconds an open ticket that I can use to get the next bus from any bus operator. I said ok for the open ticket. I did not receive my open ticket. I called the customer service 3x, They are telling me they can't give me the open ticket and cannot refund me and can't help. So basically they stole my money.

Top! Veri good job!

They sold me a ticket for a bus that never came. The price was quoted in euros, but the billing after I completed the purchase was in Ukrainian currency. So whether it was a scam company or what, I don't know, but in any case I had to scramble to find alternative transport. It looks like they're refunding my money, so an extra star for that, but I'd rather not have wasted my time and energy dealing with this nonsense in the first place.

Charged me twice because of a website bug. Refused to refund when contacted, told me to contact bus company...

I was trying to buy a ticket but there was an error with my payment. I have tried different browsers, bank cards, the app and nothing worked. They have told me that the problem is from the bank but when I spoke with the representatives from BOTH of my banks - they said that that the site of obilet did not send them a request/validation. So first they were blaming the wrong people, then they were finding excuses and at the end they refused to escalate my chat. I lost two hours with them. Awful quality! They even thought I was booking a flight instead of bus!? Awful quality

I like that the application brings toghether more companies and you can buy tickets for all of them from the same app. The price is also often lower in the app. The only inconvenient may be that sometimes you cannot select intermediate stops (for instance, if you want to get-off in rural areas).

Be careful,,they not paying back,,if your bus fly cancelled...and %99.9 will be cancelling and changing hours and no return...

I give a positive review because there is not
Negative on here.I bought a bus ticket .The location of the bus stop provided was wrong was for a while to mis a plain.Avoid!

My Obilet Regret: My Money Has Been Missing for 30 Days!

On April 8, I purchased a ticket using my debit card through the Obilet website. Although the payment was deducted from my account, no ticket was issued. When I contacted customer service, I was told there was a system error and the payment would be refunded.

As of today, it has been exactly 30 days, yet there is still no refund and no resolution. Every time I call, I am told to "contact the bank," but my bank confirms that no refund request has been initiated by Obilet.

Throughout this process, my issue has never been resolved; it has only been delayed repeatedly. Obilet has clearly exceeded the legally mandated refund period of 20 business days, and I’ve had to chase the matter on my own. Additionally, I found dozens of similar complaints on various review platforms, which makes me suspect that this may be a recurring issue, possibly even intentional.

I simply wanted to purchase a plane ticket in exchange for my money. Instead, Obilet withdrew the amount from my account without providing any service in return. As of today, I have neither received a refund nor the ticket I paid for. This experience has been nothing but a waste of time and effort — a complete regret.

Furthermore, customer service ended the call abruptly with statements like, "You may use your legal rights; there is nothing else we can do."

Service is awful! I bought the tickets to Istanbul and this bus didn't pick up me on the gas station Shell, which was noticed in the ticket. The bus did not turn off the highway to the stop, but sped along the highway next to it. And during a few days I try to receive my money for tickets but obilet.com doesn't make a refund.
I don't recommend this service!!! Be careful!!!

...........

Everything was good.

Terrible experience!

I bought a ticket online, waited at the stop for half an hour, but the minibus never showed up. When I called to ask what was going on, they casually laughed and said, "Oh, we haven’t had a stop there for years!" Seriously?! If you know that, why are you still selling tickets for a non-existent stop?

Total lack of professionalism and respect for customers. Avoid this company unless you want to be stranded for no reason!

The driving was smooth and safe. Im happy with my experience.

The seats are comfortable. Drivers are friendly. You have place for luggage.

Very good, pleasant experience, good visibility