I bouth bus tickets. Some things go wrong. Ticket were annulated. Everything was in Spanish. They sent a code to buy new tickets. That don't work. My money was lost. 1 month later they give a part of... See more
Company replied
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Review summary
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Reviews shaping this summary
The trip was fine but water, tea and turkish kolonya was much better because it was hot and too cold in bus ( airco) , maybe for NeXT time 🙂
Company replied
The price is slightly lower which made my decision easier. Nobody wants to spend more if less is available.
Company replied
My husband and I love to travel, so we often need to buy tickets. We have used the OBILET service several times now. The app is wonderful, with a simple and intuitive interface. Our most recent trip w... See more
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Company details
Information provided by various external sources
Yüzlerce Firmanın Otobüs ve Uçak Biletleri obilet.com'da Bir Arada. 7/24 Canlı Destek ve Güvenli Ödeme ile En Ucuz Otobüs veya Uçak Biletini Seçin ve Kolayca Alın.
Contact info
Sultan Selim Mah. Yunus Emre Cad. Topçu İş Merk. No:1/11 Kat:3 Kağıthane/İstanbul, 34418, Istanbul, Turkey
- +908505326258
- info@obilet.com
- obilet.com
4.0
Great
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sunt mulțumita de serviciile oferite
Sunt mulțumita de serviciile oferite
7 December 2024
Unprompted review
Reply from obilet.com
Bună,
Ne bucurăm foarte mult că sunteți mulțumit de serviciul nostru!
Vă mulțumim pentru recenzia pozitivă.
Vă dorim o seară frumoasă!
Good service
Good service, quick and safe trip, we are very pleased with our experience with obilet.com, we will sure travel again with obilet.
8 December 2024
Unprompted review
Reply from obilet.com
Hello,
We are very glad that you were satisfied with our service!
Thank you for your positive evaluation.
Have a nice day!
Very good service!
10 December 2024
Unprompted review
Reply from obilet.com
Hello,
We are very glad that you were satisfied with our service!
Thank you for your positive evaluation.
Have a nice day!
Good customerservice
The employee did her job wonderfully and was very polite. The person I spoke to was also very calm and patient when hearing my issues.
6 December 2024
Unprompted review
Reply from obilet.com
Hello,
We are very glad that you were satisfied with our service!
Thank you for your positive evaluation.
Have a nice day!
Reply from obilet.com
Bună,
Ne bucurăm foarte mult că sunteți mulțumit de serviciul nostru!
Vă mulțumim pentru recenzia pozitivă.
Vă dorim o seară frumoasă!
Reply from obilet.com
Buna ziua,
Ne bucurăm foarte mult că ați fost mulțumit de serviciile noastre!
Vă mulțumim pentru evaluarea dumneavoastră pozitivă.
Vă dorim o seară bună.
I liked the efficiency of the company
2 December 2024
Unprompted review
Reply from obilet.com
Hello,
We are very glad that you were satisfied with our service!
Thank you for your positive evaluation.
We wish you a good evening.
Reply from obilet.com
Hello,
We are very glad that you were satisfied with our service!
Thank you for your positive evaluation.
We wish you a good evening.
Potential problem occured and Obilet…
Potential problem occured and Obilet promptly contacted me to check if everything went ok.
I'm glad they pay attention to every detail.
26 November 2024
Unprompted review
Reply from obilet.com
Hello,
We are very glad that you were satisfied with our service!
Thank you for your positive evaluation.
We wish you a good evening
The process of purchasing tickets…
The process of purchasing tickets through Obilet was straightforward, and I appreciated how quickly they responded to my emails and messages. However, their handling of issues is extremely disappointing and shows a lack of responsibility.
I had a refund issue with tickets purchased through Obilet for a journey with Metro Turizm. When I reached out to Obilet for help, they said that "Metro Turizm handles both travel complaints and refunds within its own organization," and that Obilet had "no outside intervention." Essentially, I was told to contact Metro Turizm directly.
After two months of countless emails, messages, and attempts to contact Metro Turizm (most of which were ignored), I finally received my refund. While I’m relieved the matter is resolved, I feel let down by Obilet’s approach. As a customer, I purchased the tickets through their platform and expected them to take responsibility for ensuring proper support. Instead, I was left to deal with another party entirely, wasting significant time and energy.
If Obilet wants to build trust with its customers, it needs to take ownership of issues and actively assist in resolving them, rather than simply passing the problem off to another company.
1 October 2024
Unprompted review
Reply from obilet.com
Hello,
We are sorry for the inconvenience!
We care about the satisfaction of our passengers. We evaluate the requests, suggestions and complaints from our valued passengers in order to provide you with better service. We would like to inform you that your suggestions will be carefully examined.
Thank you for your understanding!
Reply from obilet.com
Hello,
We are very glad that you were satisfied with our service!
Thank you for your positive evaluation.
We wish you a good evening.
Reply from obilet.com
Hello,
We are very glad that you were satisfied with our service!
Thank you for your positive evaluation.
We wish you a good evening.
Experience
Experience was not bad, but we weren't informed where we will stop and that we will arrive first at the airport than at central bus station
10 November 2024
Unprompted review
Reply from obilet.com
Hello,
We are very glad that you were satisfied with our service!
Thank you for your positive evaluation.
We wish you a good evening.
Reply from obilet.com
Hello,
We are very glad that you were satisfied with our service!
Thank you for your positive evaluation.
We wish you a good evening.
Reply from obilet.com
Hello,
We are very glad that you were satisfied with our service!
Thank you for your positive evaluation.
We wish you a good evening.
It was comfortable ride and everything…
It was comfortable ride and everything was exactly like the schedule
11 November 2024
Unprompted review
Reply from obilet.com
Здравейте,
Много се радваме, че сте останали доволни от нашата услуга!
Благодарим Ви за положителната оценка.
Пожелаваме Ви хубав ден!
The best!!!!
8 November 2024
Unprompted review
Reply from obilet.com
Hello,
We are very glad that you were satisfied with our service!
Thank you for your positive evaluation.
We wish you a good day.
Great experience!
8 November 2024
Unprompted review
Reply from obilet.com
Hello,
We are very glad that you were satisfied with our service!
Thank you for your positive evaluation.
We wish you a good day.
The best company to travel with.
12 November 2024
Unprompted review
Reply from obilet.com
Hello,
We are very glad that you were satisfied with our service!
Thank you for your positive evaluation.
We wish you a good day.
Laughable…
Tried to buy a bus ticket for this December. Upon submitting payment details the process was stopped with a notation saying there was a company error and asked if I wanted to try again. Silly me tried again a second time. Same thing. What I now have is two ticket fees debited to my account, and I have been issued two cancelled tickets, which appear to be non refundable. Went on the online chat to complain. They said my case would be investigated. Haven’t heard from anyone. I’m very underwhelmed to say the least. Avoid this site! ….Just an update…Both refunded…received 12 November…which I appreciate.
10 November 2024
Unprompted review
Reply from obilet.com
Hello,
We have been in touch with you regarding your transactions and we are here to support you. We would be very happy if you would rate the service received.
We wish you a nice day.
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