This brand is a joke – and that’s the last time I’ll be ordering from them. Delivery of the shirt I ordered cost just €7. When I picked the shirt up, I immediately wondered if they were taking the mic... See more
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DO NOT BUY, POOR QUALITY Order 444436 Unfortunately, after only two uses, the shorts suffered a significant tear in the fabric. The material ripped along the seam when I simply sat down... See more
This company is fraudulent. They have designed a system to ensure that customers cannot return products. Assuming you meet their strict return policy (i.e. not removing clothing from plastic bag to... See more
Came across the brand while looking for resort wear. Found myself the best ecru waffle set. Next challenge to get it delivered from Sweden to the UK within 5 days of ordering it. Called up customer se... See more
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Replied to 7% of negative reviews
Typically replies within 1 month
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Best swimwear on the market
Best swimwear on the market! Got the mixtape and indigo frame shorts. Fits perfect. Got the package in 2 days 👍
Bought their swimwear
Bought their swimwear, perfect fit and got my package within a couple of days!
I really like the material of the…
I really like the material of the shorts I ordered. Quick drying! Awesome!
My go-to beachwear company
My go-to beachwear company! I ordered 4 items and received them within 2 days. Seems like the delivery estimate is super accurate (FOR ONCE) :D
Absolutely no customer service at…
Absolutely no customer service at all!!! They actually ignores your emails when you’re trying to contact them. Even after giving the wrong directions about changing a size. Do not spend your money on them!
Very bad customer service
Very bad customer service , maybe not ready to ship internationally
I have made a purchase from them online…
I have made a purchase from them online and very bad customer service, does not respond to you for a return, they just automated. They just care about selling what happens next is not important to them. Don't recommend if you think u will return, quality is not like in the photos. Be very aware.
very long delivery time within Europe
Sunday sun long robe
I ordered a sunday sun long robe. Then I checked on trustpilot and was sure I had been scammed..
But, the robe was promptly delivered. The colors are even richer than in the photos. The fabric is high quality. The fit is perfect (for a tall and slightly overweight norwegian man). No complaints, can highly recommend the sunday sun long robe.
Good for swimsuits, not worth the price nor the hassle to return
You could be good on swimsuits - way above price for what you get, but designs are pretty cool. The rest of their stuff is pretty garbage: I got a Cuba Terry shirt (towel-like material) for 100$ and honestly a Tesco towel would've been made of a softer material. To add to this, return fees are on you (15$) and the process to return is super clunky. Unfortunately to be avoided.
Avoid at all costs…
Horrible quality product and customer service. $20 to ship back a swimsuit which is sent from Sweden but made in China. Don’t waste your time on an expensive $80 swimsuit made in China of 100% cheap ass polyester.
Don’t waste time on this joke of a company
Horrible customer service. Ordered a 2 pairs of pants in 2 different sizes, 1 of them didn’t fit so I send them back, the other fit fine. After 1 wear the pants could not get clean, even though I followed washing instructions and even took them to the dry cleaners. Since then, I have tried contacting them about this issue, but the only message I have gotten was “your issue has been dealt with, have a great day” even though nothing has happened. Also, the pants I send for return to another size haven’t been processed after 3 weeks. I really really don’t recommend buying from this store.
Bad quality, great marketing
I was given a cool pink and green towelling robe for Christmas but it fell apart after just a few wears, the fabric didn't last well at all and the colors faded so quickly! Later that year I bought the Terry Shorts in red and cream because I thought it could have been a specific item mistake with the robe, but the size was just weird and the pants did not fit well due to the thick fabric. Also, the material, again, started falling apart just after a few wears. Returning the item would cost me €15!! Such a shame as the fabric designs are lovely and I love their branding. Won’t ever buy from them again though based on the very poor quality and the return issues. Also, I’m so very disappointed that their marketing and pictures are the best but the products just lack quality and good fitting….
Quality does not match price
Ordered the linen drawstring pants and was surprised when they arrived now poor the quality was. The linen was very tough to the touch and was much heavier than traditional 100% linen garments. Definitely not up to par with the cost.
Worst internet seller
Worst internet seller! Goods sent back at some expense and you do not get the money back for the goods. E-mail sent and no reply. Better not not to buy from this company, it is not reputable.
I've emailed twice over 3 days and…
I've emailed twice over 3 days and still no response to my return request.
Have I been conned?
The two men's shirts I purchased look ok, just too big. Arrived quickly - I live in Sydney. Otherwise, the company seems good.
Mark
Amazing pair of shorts super happy and…
Amazing pair of shorts super happy and postage free and arrived from Sweden in 5 days. Really good experience
Return policy is impossible....changed…
Return policy is impossible....changed from 28 days to 14 days? Unable to reach anyone. AVOID!!!!!
The Quality of the pants is less than…
The Quality of the pants is less than satisfactory. They then sent me a return label. I paid 15€ for a 600 kilometer postal route! Unbelievable!
AVIOD
AVIOD. Stupidly. I gave this company a 2nd go. I regret that. Towelling robe. £200. All the red bled into the cream on 30deg wash. Bullied into a 50% refund. Or I had to pay to return it. Now. They won’t answer my emails. And have blocked me on social media. These people really are as awful as the reviews say.
UPDATE:
The CEO got in touch and full refunded me. And didn’t require the item to be returned.
So although it took a lot of “shouting” on my behalf.
A satisfactory resolve came in the end.
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