Oaklandfurnitureland Reviews 

Awful experience with oak furniture land post placing our order at the Cheltenham store. Two deliveries later and still without the correct sofa, two days off work to take the deliveries (now out of pocket) and when ringing customer services for a second time we are now having to wait for a resolution (a. do they even stock the colour we ordered now b. when a new delivery can be arranged for which will be another day off work c. no mention what so ever of any compensation for the inconvenience and material distress).

I certainly wouldn’t recommend to family and friends and the experience has now tainted what should have been a day to look forward too (new sofa in our new home with somewhere to chill out)

A total disgrace, ordered two sofas on 32st December 2021, 17 weeks delivery, when they arrived they had sent two left hand sides on the 4 seater, so it was reordered, 10 weeks later the new came and it wad two right sides, spring broke and a slightly different shade, so had to order two more sofas in a different colour, two weeks delivery, no, that was cancelled and they said another six weeks which is the 8th November 2022, today that has been cancelled and now they have given us the 12 January, whaaat, a year for two sofas, we paid cash which now I wish we had not, I would not recommend Oak Furnitureland to anybody and at present we are still waiting for them to get back to us about the situation, disgusted

Extremely helpful and went above and beyond to help us obtain the furniture we wanted. Great customer service and staff gave/give super customer service

I ordered a suite from them, they were very helpful, and most importantly I was able to contact the manager directly to alter my delivery date. The suite was delivered as arranged, I was contacted to make sure I was available, and the delivery team were efficient and helpful. A pleasant change from companies who don't care about customers once they have an order.

Ordered a sofa on 3 September. Delivery date confirmed by text. Delivery time confirmed by text. On the day of delivery, text received to say delivery will not take place and they will reschedule. When we go online to check it says items are not yet ready to be shipped. We rang to speak to someone, we are told different, and were advised that the delivery truck had broken down. They cannot now provide a new delivery date for 10 days. We have taken time off work, got rid of our old sofa, and customer services were not prepared to make any concessions to help us out. No offers made to compensate for their error or delay. They clearly do not care and made this clear during the call, simply sticking to a script to say they cannot provide a sooner delivery date and they have no contingency for situations such as this - other than to offer the next available date. We have also been told that the new delivery date cannot be guaranteed. We would have hoped for a little more and some support from the company, particularly with two small children at home.

Please have a re think Oak Furniture Land. Your service is poor.

Furniture includes 3 piece suite display cabinet and units all ordered on the 24th January 2022 they have deferred delivery for the 3rd time to the 9th August 2022 we have only two sun lounger to sit on it's an absolute disgrace and they still say they have a sale on, what a joke! Go elsewhere! Shame I can't give a 0 rating.

Last week, I had a three piece sofa and two piece sofa delivered by two delivery personnel who were very professional, respectful and careful in the handling of the furniture. They unpacked, made sure the furniture was unmarked and all mechanism worked, plus clearing up the boxes to take away. I paid for this service, but, Alex and Scott added another dimension to this service. They are a credit to your Company and certainly excellent representatives on the delivery of your merchandise.
Thank you Alex and Scott for an excellent service.