Oak & Luna Reviews 

10,983
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 986 reviews, reviewers overwhelmingly had a great experience with this company. People often highlight the beautiful design and top-tier quality of the jewelry, making items a popular choice for meaningful gifts. Buyers frequently mention that the ordering process is simple, delivery is remarkably fast, and support staff are extremely helpful and responsive. Though some customers experienced issues with items tarnishing or the plating coming off after a short period of regular wear. A few people also reported frustrating delivery delays or difficulties reaching customer service to resolve missing parcels and returns. Despite these occasional setbacks, overall consumer satisfaction remains exceptionally high among shoppers.

What people talk about most

Product

People report high satisfaction and delight with the jewelry, frequently describing the pieces as beautiful,... See more

Quality

Customers consistently note positive experiences with quality, highlighting dainty and beautiful designs that... See more

Order

Reviewers highlight positive aspects of order satisfaction, noting that the website makes placing purchases... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting fast shipping times, easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Oak and Luna creates timeless yet chic pieces of jewelry that an on the go girl like me can wear all day, every day. I am mom and teacher, so I look for ways to add pops of fashion into my wardrobe wi... See more

Company replied

Rated 5 out of 5 stars

My necklace is more beautiful than expected! My first necklace was something very similar that I purchased off of Etsy after my 2nd born child. Unfortunately that necklace broke and i never replaced... See more

Company replied

Rated 5 out of 5 stars

I wanted something special for when I gave birth to my son and the initial necklace is exactly what I was looking for. The best part is I paid extra so when we have another baby in the future I can s... See more

Rated 5 out of 5 stars

I ordered two name pendants in the solid 10k gold and I paid for expedited shipping. The tracking process wasn’t moving past the jewelry making and I was getting concerned, as the delivery date was ge... See more

Company replied


Company details

  1. Shopping & Fashion

Written by the company

Your destination for custom and fashion jewelry. Explore Oak & Luna for bracelets, necklaces, rings and more. Everyday beautiful.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

11K reviews

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4.4

All reviews

(10,983)

991 reviews in the last 12 months

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Rated 5 out of 5 stars

Oak and Luna customer service is…friendly and responsive.

Oak and Luna customer service is friendly and responsive. I have always loved their jewelry and have had so many compliments from my friends that they have also purchased their own!

14 August 2026
Oak & Luna logo

Reply from Oak & Luna

We're so happy to hear that you've had such a positive experience with our customer service and that you love our jewelry! It's wonderful to know that your friends have been inspired to purchase their own pieces after seeing yours.

The Oak & Luna Team

Rated 1 out of 5 stars

Necklace was way smaller than looked in…

Necklace was way smaller than looked in picture and bad customer service. Charged extra for it to be re done bad website explanation also. And no preview of what it will look like and took a long time to arrive. Don’t buy here

6 August 2026
Unprompted review
Oak & Luna logo

Reply from Oak & Luna

Dear Debbie,

Thank you for bringing your concerns to my attention. I'm sorry to hear about your recent experience, and I understand your frustration.

I've looked into your complaint, but unfortunately, I'm having trouble locating your order in our system based on the information provided. However, please rest assured that I take your feedback seriously, and am committed to resolving any issues you may have.

Your satisfaction is my top priority, and I'm working diligently to address your concerns. I kindly ask you to respond to the information request on Trustpilot to help me better assist you.

Thank you for your understanding, and I hope to have the opportunity to make things right.

Kind regards,
Kyrene

Rated 5 out of 5 stars

My necklace is more beautiful than…

My necklace is more beautiful than expected! My first necklace was something very similar that I purchased off of Etsy after my 2nd born child. Unfortunately that necklace broke and i never replaced till 3 years later. Happy I came across this site because this one is even more beautiful than my first one. I will cherish this necklace forever with both my children’s initials on it!
Thank you Oak And Luna!!

12 August 2026
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Reply from Oak & Luna

We are so happy to hear that your new necklace exceeded your expectations and holds such special meaning for you, especially with your children's initials. We understand how cherished such a piece can be, and we are truly honored that our creation could bring you such joy and become a treasured item. Thank you for sharing your wonderful experience with us.

The Oak & Luna Team

Rated 5 out of 5 stars

Have been buying from O&L and love each…

Have been buying from O&L and love each piece I get they last you can wear all day I wear mine in the shower and they look great still after many times

12 August 2026
Oak & Luna logo

Reply from Oak & Luna

We're so happy to hear you love our pieces and that they've held up so well, even with daily wear and in the shower! We appreciate your loyalty.

The Oak & Luna Team

Rated 1 out of 5 stars

Inferior Product

I am writing this review because I feel I have been sold an inferior product at an inflated price. I bought the Singapore Chain Name Necklace in Silver for my wife to celebrate the birth of our first daughter. Two months later, the plating is coming off every component of the necklace; the chain, name pendant, gemstone casing, and clasp are all noticeably worn to the point that my wife doesn't want to wear it any more. The necklace was worn during daytimes only, and never got water, sweat, sun cream, or anything else on it.
Oak & Luna offered an exchange under warranty but refused a refund.
Do yourself a favour and get something made of sterling silver from a local craft person for a fraction of the cost.

12 August 2026
Unprompted review
Oak & Luna logo

Reply from Oak & Luna

Dear Chris,

Thank you for bringing your concerns to my attention. I'm sorry to hear about your recent experience, and I understand your frustration.

I've looked into your complaint, but unfortunately, I'm having trouble locating your order in our system based on the information provided. However, please rest assured that I take your feedback seriously, and am committed to resolving any issues you may have.

Your satisfaction is my top priority, and I'm working diligently to address your concerns. I kindly ask you to respond to the information request on Trustpilot to help me better assist you.

Thank you for your understanding, and I hope to have the opportunity to make things right.

Kind regards,

Rated 5 out of 5 stars

I absolutely love Oak & Luna

I absolutely love Oak & Luna! Their jewelry is beautiful, stylish, and great quality. I’ve ordered from them and I’m always impressed by how quickly they ship everything. The packaging is also beautiful and carefully done, which makes receiving an order feel extra special. I’ve had such a great experience with them and will definitely continue purchasing their jewelry. Highly recommend! 💕✨

10 August 2026
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Reply from Oak & Luna

We are so happy to hear how much you love our jewelry and appreciate your kind words about its beauty, style, and quality. It truly makes our day to know that our quick shipping and careful packaging make receiving an order feel extra special for you. We are grateful for your continued support and recommendation!

The Oak & Luna Team

Rated 5 out of 5 stars

Oak and Luna designs are classic and…

Oak and Luna designs are classic and beautiful. You can wear them any time for any occasion. I absolutely love each and every piece I have ordered.

7 August 2026
Oak & Luna logo

Reply from Oak & Luna

We are so happy to hear that you love our classic and beautiful designs! It's wonderful to know that each piece you've ordered is perfect for any occasion.

The Oak & Luna Team

Rated 5 out of 5 stars

I love this company

I love this company! I have ordered 3 pillar necklaces over the last 2 years. The quality is great, and the fact you can engrave names on the pillar is the best.
I have also ordered 3 men’s brackets with engraving as well. They were loved by the recipients. Shipping is hassle free.

9 July 2026
Oak & Luna logo

Reply from Oak & Luna

We are so happy to hear about your positive experiences with our pillar necklaces and men's bracelets! It's wonderful to know that the quality and engraving options have brought joy to you and your recipients. We truly appreciate your continued support and kind words about our hassle-free shipping.

The Oak & Luna Team

Rated 5 out of 5 stars

Oaks and Luna gave me great costumer…

Oaks and Luna gave me great costumer service before buying a necklace for my girlfriend I wasn’t sure but I took the chance and we loved it my girlfriend accidentally vacuumed it and I got in contact with costumer care they replaced it at zero cost and it was shipped and received very fast definitely recommend and would be coming back

10 May 2026
Oak & Luna logo

Reply from Oak & Luna

We are so happy to hear about your positive experience with us, especially regarding the replacement of your necklace. We are glad we could help quickly and efficiently. We truly appreciate your recommendation and look forward to welcoming you back!

The Oak & Luna Team

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