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Review summary

Created with AI, based on recent reviews

Looking at 64 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the high quality of the products, particularly the controllers, highlighting their solid construction, comfortable feel, and advanced features like drift-free joysticks. Many appreciate the unique designs and the overall value these products offer, with some even purchasing multiple items. However, a significant number of people were dissatisfied with the company's response time and the delivery service. Many customers report not receiving updates on their orders, experiencing long shipping delays, and having difficulty getting responses from customer support regarding order status or issues. Some also noted problems with receiving incomplete orders or products that arrived with defects.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality. While some customers praise the excellent quality,... See more

Order

Customers had ambiguous experiences with order. While some reviewers received their orders, such as the NYXI... See more

Delivery service

Users describe ambiguous interactions with delivery service. While some customers received their products... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the excellent quality of... See more

Response time

Consumers express significant dissatisfaction with response times. Many report sending multiple emails over... See more

Reviews shaping this summary

Rated 4 out of 5 stars

There was an issue with payments but it was sorted smoothly. Appreciate the updated and help. Super excited for the controllers

Rated 4 out of 5 stars

Very happy with the Hyperion 3 controller and the Odyssey case — both are excellent quality and definitely worth the wait. However, the shipping process really needs improvement. Choosing a more... See more

Rated 1 out of 5 stars

Address did not feed through correctly from PayPal, as the street name was missing. I immediately sent an email to Nyxigame support asking for the address to be corrected, but received no response. Re... See more

Rated 1 out of 5 stars

I purchased a controller from NYXI on January 25th (Order: NYXIGAME80911), but to date, I have received no follow-up emails about shipping or delivery details. I’ve already sent two emails to their su... See more

Company replied


Company details

  1. Video Game Store

Written by the company

NYXI began with a simple vision where innovative technology can be combined with inspirational design to help people access affordable, durable, and ultra-fashionable game controllers and gaming accessories.


Contact info

3.1

Average

TrustScore 3 out of 5

356 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 34% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Nyxi

Their products are excellent. beautiful, functional and long-lasting. Accurate and fast shipments. Friendly, knowledgeable and helpful customer support.

15 November 2024
Unprompted review
Rated 5 out of 5 stars

A website to recommend to people.

I found out about this website from YouTube. The website was no hassle to explore through. There were no issues with payment transactions. So overall, I am satisfied with this website.

3 November 2024
Unprompted review
Rated 5 out of 5 stars

I mean the products are great

I mean the products are great, but I think the website can use some work in terms of guiding the user to the best product for them. I needed to make sure without a doubt that I bought a game pad that would also double in tablet mode and it kind of worked, but I had to dig. Granted I was burned before I bought a controller that did not work in tablet mode. Meaning having the individual Joy act as individual controllers when not connected I think I'm gonna be happy with the Hyperion pro though we'll see.

23 October 2024
Unprompted review
Rated 5 out of 5 stars

Second time not that good

This is the second time I buy with NYXI. The first time was smooth and with no issues. This second time I recevied an email from them 3 days after I placed the order asking for additional information in order to proceed with the shipment, but they did not give me enough time to replied the email because after a couple of hours they cancelled my order.
Anyways, I placed a new order, so let's see how does it go.

9 October 2024
Unprompted review
Rated 4 out of 5 stars

Unclear using PayPal

When checking out via PayPal, the process somehow cancelled and I wasn't sure whether the order went through. It wasn't clear to me, whether I needed to stay on the site and enter more details.

8 October 2024
Unprompted review
Rated 2 out of 5 stars

DO NOT Buy From Official Site

They're legit, but don't purchase off their official website unless you want your personal data sold to scammers. I didn't realize it was a Chinese company until it I saw it was shipping from China, next thing I knew I was getting blackmail scams via email that include my name, phone number, address, and a photo of my house. I strongly advise you use a PO box with an alias, or just purchase off Amazon.

2 September 2024
Unprompted review
Rated 4 out of 5 stars

Lots of choices but some confusion

There were a lot of choices available and a comparison for the Nintendo Switch controllers I was looking at. I was confused on why the platinum controller costs more but couldn't find an explanation so choose the black one instead. I loved the platinum one that looked like my favorite Gamecube controller but didn't want to pay extra for just a different color.

30 August 2024
Unprompted review

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