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Review summary

Created with AI, based on recent reviews

Looking at 64 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the high quality of the products, particularly the controllers, highlighting their solid construction, comfortable feel, and advanced features like drift-free joysticks. Many appreciate the unique designs and the overall value these products offer, with some even purchasing multiple items. However, a significant number of people were dissatisfied with the company's response time and the delivery service. Many customers report not receiving updates on their orders, experiencing long shipping delays, and having difficulty getting responses from customer support regarding order status or issues. Some also noted problems with receiving incomplete orders or products that arrived with defects.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality. While some customers praise the excellent quality,... See more

Order

Customers had ambiguous experiences with order. While some reviewers received their orders, such as the NYXI... See more

Delivery service

Users describe ambiguous interactions with delivery service. While some customers received their products... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the excellent quality of... See more

Response time

Consumers express significant dissatisfaction with response times. Many report sending multiple emails over... See more

Reviews shaping this summary

Rated 4 out of 5 stars

There was an issue with payments but it was sorted smoothly. Appreciate the updated and help. Super excited for the controllers

Rated 4 out of 5 stars

Very happy with the Hyperion 3 controller and the Odyssey case — both are excellent quality and definitely worth the wait. However, the shipping process really needs improvement. Choosing a more... See more

Rated 1 out of 5 stars

Address did not feed through correctly from PayPal, as the street name was missing. I immediately sent an email to Nyxigame support asking for the address to be corrected, but received no response. Re... See more

Rated 1 out of 5 stars

I purchased a controller from NYXI on January 25th (Order: NYXIGAME80911), but to date, I have received no follow-up emails about shipping or delivery details. I’ve already sent two emails to their su... See more

Company replied


Company details

  1. Video Game Store

Written by the company

NYXI began with a simple vision where innovative technology can be combined with inspirational design to help people access affordable, durable, and ultra-fashionable game controllers and gaming accessories.


Contact info

3.1

Average

TrustScore 3 out of 5

356 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 34% of negative reviews

Typically replies within 1 week

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Rated 3 out of 5 stars

Cheaper on Amazon?

Shipped my product through Amazon fulfillment. Not a problem on its own but the product price on Amazon's website (sold by NYXI) was cheaper than buying it from NYXI's site itself (and would have been faster 2-day shipping). Feels like I wasted some money.

That said the product (Hyperion 2) is good and I like it.

24 September 2025
Rated 5 out of 5 stars

Lightweight but great quality.

Lightweight but great quality.
These joycons are extremely light and feel very durable. My last pair from a couple years ago ended up having a mushy trigger last time I tried to use it, but if I remember correctly it arrived slightly mushy. This one is very clicky, springy, and responsive. It also arrived much sooner than I thought it would! It only took about four days to arrive.

26 August 2025
Rated 1 out of 5 stars

This is not a good product

This is not a good product. Very poor quality.

1. The stick keeps falling off.
2. Randomly, the controller looses connection to the Switch for a 1/4 second.
3. When the controller was received, it looks like it was already used and the middle part was heavily scratched. They did refund 5$ US, but because of all the other issues, I never use the controller.

Save your money, and buy at a local company an official controller instead.

25 July 2025
Rated 2 out of 5 stars

Needs better experience

I made a purchase over 10 days ago and I’ve yet to receive any updates regarding shipment. I signed up for the text message updates, still have not received any updates. I understand that there’s a 12-20 day wait. But being in the dark of where my package is makes me feel like i got scammed. And If I have to go out of my way to contact a company about shipping details, that’s already a bad experience. That info should be given within 48hrs of payment received.

I did get an instant automated email upon purchase with a button to look at the status. However the status page doesn’t give me any information regarding the status of my package. It is just a digital receipt at this point.

Having a better system to make your customer feel at ease when purchasing items from you should be the number experience from your website.
Furthermore, I noticed that you guys have an Amazon Prime Store that can deliver your products in 24hrs but your website takes up to 20 days? Definitely thought of canceling my purchase because, again, the website feels more like a scam especially after realizing a week later that I could have bought it on Amazon and received it the next day.
I would change this to a 3-star if I would get updates at this point. Would have gotten a 5-star if I would have all the information necessary within 48hrs of purchase.

27 August 2025
Rated 5 out of 5 stars

I ordered the Hyperion 2

I ordered the Hyperion 2. I received it very fast. I was expecting it to be much longer. I was disappointed that they couldn't help me with my trouble with the wizard controller. But I still have them 5 stars for the Hyperion order.

15 July 2025
Unprompted review
Rated 5 out of 5 stars

I can't recommend them enough!

Really good quality products and even better customer service.

My favourite controllers I've ever used and very patient and helpful customer service that got me through the problems I had.

Can't recommend them enough!

9 July 2025
Unprompted review
Rated 4 out of 5 stars

First time

There was an issue with payments but it was sorted smoothly.
Appreciate the updated and help.
Super excited for the controllers

2 July 2025
Unprompted review
Rated 1 out of 5 stars

Parts never delivered and Customer Service incompetent

Controllers ordered a month and a half ago and never arrived. Sales associates tried 3 times to send, and each time they did not complete shipping correctly. They told me I could cancel my order after I declined delivery, but the item never made it to my house, has no sign for instructions delivery, and ignores the fact that the parts are "out for delivery" in Texas, when I live in Virginia. The company also automatically enrolls you in marketing and the only way to unsubscribe is to create a login to their website so they can capture even more information from you. Customer service and competence is terrible.

9 May 2025
Unprompted review
Rated 5 out of 5 stars

Fast shipping

Fast shipping, great product which works great. Placed another order for Hyperion 2 bridge now that I actually have the controller and tried it.

11 June 2025
Unprompted review
Rated 5 out of 5 stars

The controllers are by far my favorite…

The controllers are by far my favorite to have attached to my Switch. Very comfortable for long play. Constructuon is very solid and feels nice. The no drift sticks are wonderful and love the tactile of the buttons.

I loved this so much, I immediately bought a sec9nd pair for my daughter (college student). Since she has received them, she too is enjoying them.

19 May 2025
Unprompted review
Rated 5 out of 5 stars

Very detailed explanation on what…

Very detailed explanation on what features the controller has to offer. Would’ve loved the product a bit more if it came with a case. Other than that I’m excited to have this product on my possession when it releases!

27 May 2025
Unprompted review
Rated 5 out of 5 stars

No stick drift? Count me in

Well I found the controllers very interesting
After looking at pictures, I went to see what kind of features the joy cons had.
The no stick drift is what grabbed my interest the most.
Checking out was flawless
It directed me straight to where I needed to be and once I checked out I got my confirmation and receipt with no delay. I will be ordering from you guys again.

25 May 2025
Unprompted review

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