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Rated 5 out of 5 stars

First time customer, I ordered the Onyx M/16 life belt pack. Not only was the price less than everywhere else from other Marine suppliers to Cabelas, Dicks, Academy, etc, but with shipping it was less... See more

Rated 1 out of 5 stars

This site is a scam. They attempt to deliver one time. Signature required. I spent 1400$ they scammed me on the delivery at 11 am on a weekday. I wasn’t home. They left a note that they will try again... See more

Rated 5 out of 5 stars

This is review of your service and Jabsco Manual Marine Toilet Compact 29090-5000. This toilet is the best fit for small boat where space is limited. Pumping module can be turn into four positions... See more

Rated 1 out of 5 stars

I had a very bad experience with NVN Marine. I ordered a Raymarine Axiom 7DVS with transducer, but they sent me an Axiom+ 7 with no transducer included. When I called customer service, they told... See more

Company replied

Company details

  1. Marine Supply Store

Written by the company

NVN Marine is a New York headquartered company that operates 7 warehouses all around the United States. We have over 10 years experience in selling and supporting marine products. And specialized in provide great shopping experience at the lowest prices possible.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

113 reviews

5-star
4-star
3-star
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1-star

Replied to 50% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Amazing customer service

Amazing customer service, far superior to the competition. They understand their products and are willing to go the extra mile for their customers. Check these guys out you won't regret it!

13 January 2025
Rated 5 out of 5 stars

Excellent quality product

I installed it on my kayak and absolutely love it! I definitely like it better with my baitcaster than with my spinner. It's extremely sturdy and well-built, and the quality is excellent for the price.

5 January 2025
Rated 5 out of 5 stars

Amazing Store

Amazing store with excellent customer service; I can't believe I haven't visited one of these before. I heartily recommend it.

20 December 2024
Rated 5 out of 5 stars

Happy with my purchase

I purchased a set of shallow water anchor brackets that did not work for me. NVN gave me an RMA and after sending them back they credited my payment method and I then purchased a set of brackets that did work. I'm very happy with my NVN Marine experience and will continue being a loyal customer.

20 December 2024
Rated 5 out of 5 stars

Prompt customer service

I had not ordered from them before and had a few questions about the item I was interested in. They answered my question promptly and completely so I felt comfortable with this company. They provided status updates and my order arrived about a week later. No problems and the item was exactly as they described. Good transaction and I would not hesitate to do business again. Thank you NVN Marine.

9 December 2024
Rated 1 out of 5 stars

Scammers

They provided me a RMA for an order, but claimed the return was damaged yet the pictures they sent showed the product undamaged and they would not allow UPS to come inspect the product to where I could make a claim on the shipment (I insured the return). I've been asking them to send me the item back since and they won't return my voicemails (nobody answers) and won't response to my emails, either. TOTAL SCAMMERS!!!

22 April 2024
Unprompted review
NVN Marine logo

Reply from NVN Marine

Let's share the truth, first of all we shipped the ordered product and provide return authorization, so it means we are not scammer first of all.

There was installation scratches and damages on the product, we shared the pictures about it, we couldn't sell this product anymore.

Rather than getting product back, you decided to go chargeback your payment, we provide proofs to the bank and won the case.

Why do we need to hold your damaged product in our warehouse more than 2 months? You could look a solution with us but you gone to your bank and tried to scam us with chargeback case, please go to create lawsuit case, we would be happy to response legally and let you paid all legal expenses.

Rated 1 out of 5 stars

Canceled Orders without Notification

I placed an order in June for two items, one was shipped immediately. I waited for 2 months for the other item to ship and finally contacted the company as I was never given an ETA and their website showed the product in stock. They said they canceled my order, never notified me, and even though they cancelled the order they did not refund me until asked. I suspect they make a lot of money by quietly canceling orders and hoping customers forget to demand refunds.

7 August 2024
Unprompted review
NVN Marine logo

Reply from NVN Marine

Ryan hi,

We have NO BACKORDER policy, because of any reason if we cannot fulfill the order, it will be cancelled and refunded.

So your order was cancelled and refunded.

And we are sharing that in our policies so clearly. If the product came back to stock after 2 months, what we can do about it?

https://nvnmarine.com/pages/shipping-policy

Rated 2 out of 5 stars

Don't trust the descriptions or pictures.

I ordered two hatch spring lifts based on the description and picture provided on the site. Although I did receive the correct part number, based on the sticker on the item, it was not what was described or pictured on the site. I emailed the "business" and explained. I received a reply giving me permission to return the items. I then ask... since this is a result of of your site not describing ot picturing the correct item are you going to pay shipping? No reply. I emailed almost a week later simply asking for a reply. "They" (I think now this is someone sitting in their, maybe their parent's basement) then asked for pictures which I sent immediately. Then "they" said... nope, we sent the correct item. The item has now been listed as sold out and the picture and description removed. This was all over$30 which included shipping both ways. I really hate to think of how this would have played out if it was something expensive. Oh yea, why two stars and not one. Now, I'm surprised I received an item.

8 July 2024
Unprompted review
NVN Marine logo

Reply from NVN Marine

Hello,

It's clearly showing that you are ordering products according to your thoughts. Product which you ordered doesn't have a picture on our website.

Attwood Marine SL34801 Hatch Lift Support

You got correct part number, on time, and here are some of your emails / threats for other buyers to understand situation clearly.

We provided you a full refund including shipping cost without getting the return to make you satisfied and you made this review about us, what to say, have a great life.

--------------------------------------

So here is the deal. You have squabble over $30. At this point I wouldn't send them back for fear of you keeping the items and never even refunding $11. But I promise, and thankfully I've never had to do this, I will contribute to the NVN Marine scam review. I would really hate to see how you would act if I'd bought an expensive part.

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I do thank you for the refund but... you are correct, you sent an item with a sticker that matches it part number. I am not familiar with items based on a pert number so I have to rely on the description and picture. The description said eyelets. The picture was eyelets. The item you sent was ball socket. The part number is not in dispute but the description, which is what I had to trust, was. The money is not my worry. It was the principal.

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