Communication was on the whole very good,every call answered with a positive response. Product arrived in tact,no chips or broken slabs. Delivery driver was polite and helpful. Will use again.
Company replied
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Review summary
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Reviews shaping this summary
Good service, product looks good. havent laid them yet so cannot comment on durability etc.
Company replied
Honest Review! We brought some sandstone slabs from Nustone, but changed our mind to Porcelain, and these guys were amazing throughout, Vishal in particular was so helpful and couldn't do enough for... See more
Company replied
I have dealt with Nustone for over 3 years now. I own a landscaping business and delivery times are very important to the smooth running of my business. During this time the manager Mr Vishal has assi... See more
Company replied
Company details
About Nustone Patios Ltd
Written by the company
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Frequently Asked Questions
Delivery Information
Damages Policy
Contact Us
With over 20 years of experience in supplying high-quality Natural Stone and Porcelain Paving all across the UK, we take pride in offering you the best experience possible so you can rest assured that when you choose Nustone, you’re dealing with professionals.
Start Browsing Today!
FREE* Home Delivery! 🚚
Price Match Promise
We won’t be beaten on price, so if you’ve had a cheaper quote for the same product, we can match it!
If there is anything we can do to help, please don’t hesitate to contact us. We would be happy to hear from you.
📞 01206 700 599
💻 support@nustone.co.uk
🔍 www.nustone.co.uk
Better Patios. Better Prices.
Contact info
Dobbies Lane, Marks Tey, CO6 1EP, Essex, United Kingdom
- 01206 700 599
- support@nustone.co.uk
- nustone.co.uk
4.2
Great
4K reviews
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This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 1 week
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great all round
great product, fast delivery and amazing customer service.
12 January 2026
Unprompted review
Reply from Nustone Patios Ltd
Hi Dave,
Thank you for your positive feedback!
We are so pleased to hear that your experience was excellent. Comments like yours motivate us to keep delivering the service our customers deserve.
We look forward to assisting you again in the future.
Kind Regards,
The Nustone Team.
Throughout our interaction
Throughout our interaction, Salma demonstrated impressive professionalism, remarkable efficiency, and a charming attitude. I highly recommend her to others.
31 December 2025
Unprompted review
Reply from Nustone Patios Ltd
Hi Lisa,
Thank you for your wonderful review and recommendation!
We are thrilled to hear that Salma the service we always aim for. Your kind words have been shared with her, and she is delighted to know her efforts were appreciated.
We look forward to serving you again in the future.
Kind Regards,
The Nustone Team.
Straightforward
Straightforward, cost effective and arrived on time, what more could you want?
1 July 2025
Unprompted review
Reply from Nustone Patios Ltd
Hi James,
Thank you for your positive feedback!
We are so pleased to hear that your experience was excellent. Comments like yours motivate us to keep delivering the service our customers deserve.
We look forward to assisting you again in the future.
Kind Regards,
The Nustone Team.
Amazing tiles such good quality and…
Amazing tiles such good quality and look fab
27 September 2025
Unprompted review
Reply from Nustone Patios Ltd
Hi Tracey,
Thank you for sharing such positive feedback.
It is wonderful to hear that our products and service met the expectations. Delivering top-quality products and great value is always the goal, and feedback like this is truly motivating.
We look forward to the opportunity to assist again soon!
Kind Regards,
The Nustone Team.
Great company and my two orders have…
Great company and my two orders have always been dealt with promptly .
1 August 2025
Unprompted review
Reply from Nustone Patios Ltd
Hi John,
Thank you for your lovely review!
It is wonderful to know that your orders have been handled promptly and efficiently. Feedback like yours inspires the team to maintain the high standards we aim for every day.
We look forward to assisting you again in the future.
Kind Regards,
The Nustone Team.
Reply from Nustone Patios Ltd
Hi Niamh,
Thank you for the positive feedback!
We are so pleased to hear that the experience was excellent. Comments like yours motivate us to keep providing a smooth and reliable service.
We look forward to serving you again in the future.
Kind Regards,
The Nustone Team.
I’ve been dealing with Nustone for over…
I’ve been dealing with Nustone for over a year now, used them over a dozen times and they’re always great. The prices are very competitive, the service is great and all the staff are very helpful, especially Vishal who I’ve been dealing with for the last 6 months or so, nothings ever too much trouble for him
22 December 2025
Unprompted review
Reply from Nustone Patios Ltd
Hi Kane,
Thank you for your fantastic review and continued support!
We are delighted to hear that Vishal has consistently provided the helpful service we aim for. Your kind words have been shared with him, and he is thrilled to know his efforts have been appreciated.
We look forward to assisting you again in the future.
Kind Regards,
The Nustone Team.
Terrible Service all round
Terrible Service all round
I placed an order and it said that it would be delivered within 10 working days, when I never had any update it turns out they couldn't fulfil my order despite taking my money and couldn't tell me when they would have stock of the paving that I ordered, literally no information and no timeframe - they should not be able to take orders that they cannot process. I then cancelled my order as I was working within a specific time frame and was told it would take 10 days to process my refund (I had to chase them up for an email confirming my cancellation as it never came through). It has been over 10 days and despite following up I am being told that they are having problems processing refunds and no sign of my money yet, it keeps getting "escalated to accounts" but no actual action.
28 November 2025
Unprompted review
Reply from Nustone Patios Ltd
Hi Katharine,
Thank you for taking the time to share your feedback.
We sincerely apologise for the frustration caused during your experience. We completely understand how disappointing it must have been to have the order cancelled.
We experienced unexpected stock and issues, which impacted both order fulfilment and refund timelines. While this is not the standard of service we aim to provide, we want to assure you that your feedback has been escalated internally and we are actively reviewing our processes to prevent this from happening again.
We understand that waiting for your refund has caused inconvenience however, the refund was processed a few weeks ago.
We hope to have the opportunity in the future to provide the reliable and transparent service that Nustone strives to deliver.
Kind Regards,
The Nustone Team.
Reply from Nustone Patios Ltd
Hi,
Thank you for the 5-star review!
We are really pleased to hear you were happy with the product and service provided. It is always rewarding to hear from satisfied customers.
We look forward to serving you again in the future.
Kind Regards,
The Nustone Team.
Same story as lots of others im afraid…
Same story as lots of others im afraid nustone taking payment for porcalin tiles in my case that they didn't have in stock ! Which brought my job to a standstill and they couldn't give me any idea of how long i would have to wait so I was forced into cancelling my order . I'm now over a month down the line and still no refund and the same excuse and apologies as there giving to everyone else absolutely terrible from nustone especially if your relying on them for you job to run smoothly. Terrible !apologies are not good enough !people expect refunds immediately if you have not delivered your goods because of your incompetence !!!
4 November 2025
Unprompted review
Reply from Nustone Patios Ltd
Hi,
Thank you for taking the time to share your feedback.
We sincerely apologise for the experience you had with your order. We completely understand how frustrating this must have been, especially after you decided to cancel.
Recent supply chain challenges have unfortunately affected some of our internal processes and stock availability, and we recognise that this impacted the level of service you received. Please be assured that your feedback is taken very seriously, and we are working hard to strengthen our communication and overall systems.
We have acknowledged the dispute you have raised on our end. We appreciate your patience and hope this will be resolved for you soon.
We truly value your understanding and hope we have the opportunity to provide you with the reliable service that Nustone strives to deliver in the future.
Kind Regards,
The Nustone Team.
Had a delay in delivery ,not Nu stones…
Had a delay in delivery ,not Nu stones fault but the delivery compamy ,however the NuStone staff member Jennifer was very quick to resolve the problem and have the items delivered as quickly as wss possible in the circumstances
19 November 2025
Unprompted review
Reply from Nustone Patios Ltd
Hi Nathan,
Thank you for the positive feedback.
We are so pleased to hear that Jennifer was able to provide the service we always aim for. Your kind comments have been shared with her, and she is delighted to know his efforts were appreciated.
We look forward to assisting you again in the future.
Kind Regards,
The Nustone Team.
Poor customer communication
There were initially some delays to my order. Each time I reached out to Nustone they told me a different story, or said they would call back and didn't. In the end I decided to cancel my order, and thought that was the end of it. But 4 weeks later, still no refund. I contacted customer service again, and it was the same problem - different excuse given each time, promise of call backs that didn't happen. I ended up having to open a PayPal dispute to get this resolved, and even here their communication was really bad.
I'm pretty sure they've outsourced customer service to a 3rd party company overseas. My message to nustone is - this isn't working!
1 December 2025
Unprompted review
Reply from Nustone Patios Ltd
Hi David,
Thank you for taking the time to share your feedback.
We sincerely apologise for the experience you had with your order. We completely understand how frustrating this must have been, especially after you decided to cancel.
Recent supply chain challenges have unfortunately affected some of our internal processes and stock availability, and we recognise that this impacted the level of service you received. Please be assured that your feedback is taken very seriously, and we are working hard to strengthen our communication and overall systems.
We have acknowledged the PayPal dispute on our end, and kindly request that you follow up with PayPal for further updates. The process may take a little time, as each team follows its own standard procedures. We appreciate your patience and hope this will be resolved for you soon from their end.
We truly value your understanding and hope we have the opportunity to provide you with the reliable service that Nustone strives to deliver in the future.
Kind Regards,
The Nustone Team.
The tiles are lovely but...
The tiles are lovely. However some had manufacturing faults (edit - not just chipped in transport as implied in their response) and although the company have agreed to give me a refund they haven't actually done so yet. Edit- I did eventually get a refund.
2 December 2025
Unprompted review
Reply from Nustone Patios Ltd
Hi Fiona,
Thank you for taking the time to leave a review.
We are glad to hear that you loved the tiles; While a few slabs were chipped in transit, we take great pride in providing quality products and supporting our customers with a fair claims policy.
We sincerely apologise for the delay in processing the refund. This should now be fully resolved, and we appreciate your patience while we sorted it out.
We hope to have the opportunity to serve you again in the future.
Kind Regards,
The Nustone Team.
Don't have Products in Stock & Took Ages to Refund. Disappointing.
The Raj Green Porcelain Paving plus some other items I ordered on 13th October (Over £2,000 worth) were never delivered, despite being shown as on 4-8 days delivery from order on their website. After querying many times when delivery could be expected without any definitive answer and having booked time off work to lay the patio, hired mixer etc etc I requested a cancellation of the order and full refund to which they agreed. This cancellation was agreed on 5/11/25 and they said that they would process the refund and I could expect to receive the funds in 5 to 10 business days. I have still not received the refund on my account now 19 days later. I contacted them last week and they claimed to be experiencing 'some issues with their payment gateway' which has delayed the refund process and asked me to wait. So are they saying they haven't been able to pay anyone for nearly three weeks? Avoid this company, they cannot be trusted. *EDIT, AFTER POSTING THE ABOVE REVIEW, NUSTONE GOT IN TOUCH, SORTED THE REFUND PROMTLY AND GAVE SOME GROUT AS COMPENSATION. A VERY FRUSTRATING EXPERIENCE ALL ROUND, DISAPPOINTING THAT IT TOOK THIS TO GET IT SORTED, BUT A SATSFACTORY RESULT IN THE END.
24 November 2025
Unprompted review
Reply from Nustone Patios Ltd
Hi Phil,
Thank you for taking the time to update the review. We sincerely apologize for the inconvenience and frustration caused during your experience.
While we did encounter a few internal issues that unfortunately delayed the process, we are pleased that these have been fully resolved and that the refund was subsequently processed. Our team also ensured a proactive callback was made to keep you informed once everything was cleared.
We understand how important accurate delivery information and timely communication are, and we are continuously working towards improvement.
We appreciate your patience throughout this process and are glad that the matter is now settled to your satisfaction.
We look forward to the opportunity to demonstrate the level of service we always strive to provide.
Kind Regards,
The Nustone Team.
Jennifer was very helpful and confirmed…
Jennifer was very helpful and confirmed all details related to the paving slabs quickly.
21 November 2025
Unprompted review
Reply from Nustone Patios Ltd
Hi Christopher,
Thank you for the 5-star review!
We are so pleased to hear that Jennifer was able to provide the service we always aim for. Your kind comments have been shared with her, and she is delighted to know his efforts were appreciated.
We look forward to assisting you again in the future.
Kind Regards,
The Nustone Team.
Waste of time and inflexible company
Put an order in for 2 patio packs as the price was way better than anyone else. Downside is the transport part and inflexible on where they will deliver it to despite me sending pics and numerous messages they couldn’t guarantee where they would off load it to and that really matters. Reluctantly I had to cancel and still haven’t refunded me nearly 2 weeks later. Outrageous!! Whilst Juliet was polite on the phone, they are not so straightforward to deal with so please beware. If you need a refund then be prepared to wait substantially longer than you should have to. Shame
Having received a reply today Friday 28th November the reply simply isn’t true. I did send lots of pics to prove the delivery was possible but their transport department was so uncooperative. They agreed and I paid then changed their minds. It was ME who cancelled. Just beware with your ordering arriving as the prices offered are very competitive but be prepared to have your stuff dumped anywhere the driver chooses. Yes it did take over two weeks to receive a refund and I stand by that being an outrageous amount of time.
They are polite but I believe if you’re not careful the saying
« Cheap is expensive and expensive is cheap » is a good saying to take on board
Just beware ……
5 November 2025
Unprompted review
Reply from Nustone Patios Ltd
Hi Elizabeth,
Thank you for taking the time to leave a review.
Regarding the delivery, the order had to be cancelled as our courier partner was unable to complete the delivery due to tight access at the location. Despite the photos and information provided, we could not safely guarantee an offload point without risking damage to your goods or property, and we always prioritise safety and care.
We would like to clarify that the refund has already been processed, and we hope it is already reflecting.
We appreciate your kind words about Juliet, and we are sorry that the overall experience did not meet your expectations. Your feedback is valuable and helps us improve our service and communication.
If any further assistance is required, please feel free to reach out.
Kind Regards,
The Nustone Team.
Updated Review. I placed an order with Nustone for…
***Updated Review*** Since placing a review on trust pilot(see below) Nustone have been in contact with me, resolved all the issues I had and got my money returned to me as well as a 5% refund on a previous purchase. Some of the best customer service iv received. That's said all of the below did still happen.
I placed an order with Nustone for two pallets of Mint Indian Sandstone for a landscaping job. After being told they could not provide the product, I was promised a full refund. This was four weeks ago, and I have still not had my money returned. The lack of accountability from Nunstone has been appalling; not only has my job been held up, but I have also had to pay for the slabs a second time at a different company just to keep the project moving.
I have spent weeks chasing this refund. After calling multiple times and being fobbed off, I was told last week that the money had finally been sent. Fast forward a week, and still no money. When I called again, I was told that "system updates" were the issue and they would manually attempt to process the refund. Despite these promises, I am still waiting for the money. The call centre staff clearly have no idea what is going on, reading the same scripted responses to me call after call.
The entire situation, from start to finish, has been awful. As a small business (SBT Construction), we are dependent on cash flow, and this delay has made finishing this job incredibly difficult for us. I strongly advise everyone to AVOID Nustone Paving at all costs!
18 November 2025
Unprompted review
Reply from Nustone Patios Ltd
Hi Mr Fountain,
Thank you for taking the time to update your experience.
It is great to have been able to reach out, resolve the issues, and restore your confidence in our service. We appreciate your patience throughout the process and are pleased that the refund was successfully completed along with the 5% discount applied through the trade account. Thank you for giving us another chance to demonstrate the level of service we always aim to provide.
We sincerely apologise for the earlier delays you experienced. Recent supply chain challenges and the transition to our new website unfortunately impacted some of our internal processes, and we understand how frustrating this must have been especially while managing ongoing projects. We truly acknowledge the experience, and feedback like yours helps us strengthen and enhance the customer experience.
We look forward to serving you again in the future and wish you the very best with your project.
Kind Regards,
The Nustone Team.
Tiles look great
I got the Ivory ceramic tiles for my patio and they look great.
I had some issues with a delivery arriving late and a broken tile but the customer support team was able to address the issue.
10 November 2025
Unprompted review
Reply from Nustone Patios Ltd
Hi,
Thank you for taking the time to leave a review.
It is wonderful to know that we were able to regain your trust. Feedback like this motivates us to continue delivering the best for the customers.
Wishing you great success with the project and we look forward to serving you again in the future.
Kind Regards,
The Nustone Team.
Avoid this company
Avoid this company.
Order placed 26th Sept for 4 pallets of white porcelain which were advertised as being in stock and available for delivery in 4-8 working days. Chased every other day for a delivery date but simply told 4-8working days. After 4 weeks of chasing I was told that these were not in stock and a delivery was expected but couldn’t give a date!
Refund requested and told that it had been initiated, 2 weeks later still not received after chasing multiple times. Just been told the system is down so they are unable to return the money to my account but will ‘try’ to do a manual transfer.
Thankfully these were purchased on a credit card so have initiated a formal complaint / claim to recover the cost.
Alternative paving purchased from a builders merchants at a better price and next day delivery.
7 November 2025
Unprompted review
Reply from Nustone Patios Ltd
Hi Mr Simpson,
Thank you for taking the time to share the feedback.
We are truly sorry to hear about your experience, and we completely understand the frustration caused by the delay.
While we do our best to provide accurate lead times, unexpected stock and supply chain issues can sometimes occur. In such situations, we always aim to keep customers informed and offer alternative products as quickly as possible.
We hope that our follow-up communication and resolution efforts have gone some way toward restoring your confidence in our service.
We value your understanding and look forward to the opportunity to provide you with the level of service we always strive to deliver.
Kind Regards,
The Nustone Team.
Honest advice, great customer service
Salma Shaik Abdul made me feel welcome in the showroom and gave great advice on the choice of granite slabs. There was no pressure, she gave me several options and with the additional information she provided it was easy to decide about the order. The tiles were delivered today, from beginning to end I really enjoyed doing business with Nustone. A deserved five stars!!
5 November 2025
Unprompted review
Reply from Nustone Patios Ltd
Hi Paco,
Thanks so much for the lovely review!
We are really pleased to hear that Salma was able to provide such great service. Keeping customers well-informed is something we value deeply, and it is great to know that came through in your experience.
Wishing you good luck with patio project, we look forward to serving you again in the future.
Kind Regards,
The Nustone Team.
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