I had a nightmare with the Evri delivery but Cherri at Nuovva customer services was amazing, kept me updated and arranged a replacement order which came the following day. I haven’t used the pans yet... See more
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Written by the company
Where great cookware meets everyday cooking joy.
Nuovva was born from a simple belief: cooking should feel effortless and quality cookware should never be out of reach. Founded by former professional chef Emily Goldsmith, Nuovva takes inspiration from real kitchens and real cooks. Whether you’re preparing weekday meals or perfecting a signature dish, your cookware should support you - not slow you down.
After years working in top London restaurants and private kitchens across the US, Emily saw the same challenge everywhere: brilliant cooks using sub-par equipment that cost far too much. Nuovva was created to change that, delivering professional-grade performance, incredible durability and beautiful modern design at a price that makes sense.
Every collection is engineered for heat distribution, comfort, balance and ease of use. No harmful pollutants like PFAs, just cookware you’ll love to cook with every day.
Whatever your cooking style, we make cookware designed to elevate it.
With 15,000+ five-star customer reviews, we’re proud not just of our products but of the community behind them: families, home cooks, students, professionals and food lovers across the world.
Nuovva isn’t just a brand. It’s a growing movement of people who believe that good cookware matters. We listen, improve and innovate based on real customer feedback, because the best kitchens are built together.
Welcome to Nuovva: let’s make cooking extraordinary, one meal at a time.
Written by the company
Real Benefits. Real Cooking Joy.
London, United Kingdom

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My experience using the casserole set has been amazing. If you follow the manual, you will love it. And my food doesn’t burn like people claim. Thank you Nuovva, definitely getting more.

Reply from Nuovva
Very happy with my saucepans and knives. I would definitely buy from this company again.

Reply from Nuovva
Small issue with the identification/verification process but upon contacting Nuovva via email received a very prompt personalised email response from Cherri explaining the issue and apologising for any inconvenience caused. Excellent and efficient customer service. And my delivery arrived two days later in very good condition. Excellent quality - would buy from Nuovva again.

Reply from Nuovva
Pans looks nice but inner lining on the pan began to come away from just 3 months of use.

Reply from Nuovva

Reply from Nuovva
The Dutch ovens look great in my kitchen I chose the green and they are great to cook with. I did have some teething problems which have now been sorted out but I was very impressed with the support from customer services

Reply from Nuovva
Had cumnicate with customer service regarding my service and issue, the situation resolved with very helpful service and customer care.

Reply from Nuovva
What made this experience great was the. Excellent customer service and company policy. I received a dutch oven as a gift. When I opened the box, the handle was broke. I was heartbroken. I did not get a chance to use it. I contacted customer service and with some emails and pictures, I received a replacement. I was blown away. Ahmed went above and beyond to help me.
Grateful🙏🏽

Reply from Nuovva
I have been seeing the ads pop up all the time. I’ve been tempted to buy it so I bought the lidded wok. To be honest first impression was looks and feels great but this would be tested when I cook. What I’ve noticed is I can’t cook in full heat. Which is good as it’s energy efficient. I can cook and get same result using low flame. My food did not stick nor did it burn. I thoroughly enjoyed my dish. I have recommended this to few more friends and they have said the same. I’m glad I bought it.

Reply from Nuovva
Brilliant company nothing was a problem.
We had a missing knife you replaced it so quickly thank you

Reply from Nuovva
I bought a skillet (ie deep-sided frying pan with lid) and the quality is wonderful. For me, minor gripes are the weight as I have weak wrists but that doesn't detract from the pan's quality. Slight worry in that the lid handle gets quite hot: the other handle is fine.
I had a couple of minor problems one of which was nothing to do with Nuovva, more to do with nanny-state, and one incorrect item sent. Otherwse, delivery was excellent, very quick. Customer service was first class. E-mails were responded to almost immediately, reassurance given when I was annoyed (nanny-state's fault again), and immediate delivery of the replacement pan. Thank you, Ahmed: you were great!
I've been thinking of something else I could buy . . . .

Reply from Nuovva
Speedy rectification of a damaged Dutch Oven.
Company was apologetic and ensured a replacement was dispatched promptly.

Reply from Nuovva
I bought two Dutch ovens from Amazon came next day really lovely items, ordered two more from you still waiting for the m to arrive, how long usually is the wait?still no answer it is now five days since I ordered in future will order from Amazoni finally after six days
My items arrived but will buy from Amazon as no reply to my complaint only replies to those who praise Nuovva

Reply from Nuovva
Great quality frying pan at a reasonable price , fast delivery . I've never used the company before , I'm happy overall so will happily use again .

Reply from Nuovva
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