Very Disappointed
I love supporting small brands, even though I don't have much money.
I discovered this company, many have these items they sell now, but I chose to go with this company. Coz I liked her.
Even though the shipping cost to Belgium from the Netherlands were 9€. I never ever have to pay that much anywhere there.
After I told her, she understood and adjusted the shipping. Good for me and probably also for other Belgian customers, also in the future.
I made a suggestion to her, she could made perhaps a list of favorites to each profile, so ppl could find everything easily right back and order after scrolling through the site. She added it, thought it was a great idea.
She is hands on with her customers, which I loved.
I ordered something during the busy period of end november. (Black friday sale) Stock problems, asked to wait.
I had no problem with that.
After 2 weeks I got a mail from her, without me asking anything, I was patiently waiting. If I would be ok with changing the extra gift she added for the black Friday sale into another thing she suggested. If I did, she would ship it that week.
I was very happy I told her, coz I even liked that gift even more. So yes!
When I didn't receive anything after almost 3 weeks, I thought she had forgotten me.
I emailed her: no answer
I messaged her on insta a few times, no answer.
I had no idea what was happening.
So I emailed her again.
This time, she didn't answer, but I received my package. But I was a bit disappointed she didn't put in the gift she told me she was going to replace it with. But ok.
No big deal I thought.
Just disappointed, which is logical.
Never told her my disappointment.
But I received an email from her asking me to review my order.
Ok.
But if you ask, I assume you want a customer to be honest, no?
What's the point otherwise.
So I told her.
She was not at all pleased and I received mails back that were not that friendly.
So that got me really confused.
I didn't review her company in a mean way. Just honestly gave my review, short one, that's it.
I've worked with a lot of dutch ppl in my life. And the thing I love is their openness to share your opinion. Which makes everything easy going.
I never ever experienced a reaction like this.
So I told her if she didn't like criticism but only positive feedback, she shouldn't send out mails asking for a review.
So she and her company blocked me 😳
I honestly have never ever had a company block me, let alone for a review.
I wasn't going to post anything on her, but now I have to.
I think it is extremely unprofessional to do so.
Many dutch companies ask to review their order. If something goes wrong, they always say they love to hear it, so they will try to improve in the future and value their customers.
Usually my review is positive. But when something goes wrong, I tell them. They always appreciate it.
And I never get blocked.
I chose her company, coz I liked her, her personality.
We mailed on insta and I always showered her with compliments.
And then out of the blue this happens.
Now I know it's probably a show she puts on and I chose wrong. It's all a facade, not real.
Such a sad thing.
I really thought she was being authentic.
Hence the support.
There are a zillion other companies who sell what she sells. So lot's of choice.
Just wanted to say it here.
Coz now I'm really disappointed in the company and herself.
That extra thing I was disappointed in, I was never going to mention it, if she hadn't ask me for a review.
But I'm happy she did.
Coz she showed me her true colors.