Numberoneshoesandhannahs Reviews 

198
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 198 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the store personnel for being exceptionally helpful, friendly, and always ready to assist visitors with finding the right footwear. Shoppers regularly highlight the fantastic variety of comfortable, high-quality shoes and boots available across multiple branches at very reasonable and attractive prices. Some reviewers were not happy with certain customer service interactions, noting occasional unhelpful staff behavior or facing difficulties when trying to process store exchanges. A few people also mentioned experiencing isolated problems with items arriving damaged or discovering that specific shoe designs offered limited breathability.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting that footwear is comfortable,... See more

Staff

Clients share positive opinions on staff, frequently describing team members as helpful, friendly, and... See more

Quality

Reviewers highlight positive aspects of quality, expressing general satisfaction with comfortable and... See more

Service

Consumers find service to be positive, highlighting fast, efficient online ordering and helpful staff both... See more

Price

Reviewers mention positive feedback about price, expressing satisfaction with affordable and well-priced... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very helpful and friendly staff directed me to Cyprus Sport sandals perfect! Very like deleted Hannah's Shark velcro sandals and I've been searching similar for some years.Please keep them on the ma... See more

Rated 5 out of 5 stars

Really appreciate Trixie and her support going out of her way to help us find the right boots we needed as soon as walked in the doors she was right there asking we needed help and she went out to the... See more

Rated 5 out of 5 stars

Fast delivery with the best quality!!! I've never had an issue with any of my orders; they always arrive in amazing condition and also within 2-3 days. I am extremely grateful and happy with the s... See more

Company replied

Rated 5 out of 5 stars

Staff were very helpful. I had order shoes online and took back to exchange size. Staff told me where other shoes were and encouraged to try on. Easy transaction, as well as extra purchase of more san... See more


Company details

  1. Shoe Store

Written by the company

Number One Shoes + Hannahs is your go to for New Zealand's largest range of shoes for Women, Men and Kids. We're proudly NZ owned and operated with stores NZ wide, plus an online store where you can shop 24/7. We have your perfect pair of shoes at the perfect price.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

198 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.7

All reviews

(198)

198 reviews in the last 12 months

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Rated 5 out of 5 stars

The staff were extremely helpful

The staff were extremely helpful. We were looking for some mens slip on shoes with a wide fit during the latest sale. The staff member found some shoes out the back of the shop which fitted the purpose perfectly

16 July 2026
Unprompted review
Rated 4 out of 5 stars

I have always thought of Number One as value for money

I have always thought of Number One as a great value for money shop. But I have to say, that now there are 3 shops combined, it seems to be getting expensive. Yes the quality is good and especially for childrens shoes.
The advertising could be a little clearer for the buy 1 get 50% of the 2nd pair.
The staff are helpful and knowledgeable and show a lot of patience when it comes to children in the shop.

19 July 2026
Unprompted review
Rated 5 out of 5 stars

These boots have a cool style!

I like this pair of boots. The color is perfect and the style design is "cute". I like the height of the heels. I like, too, the expandable (garterized) foot entry that provided added "style" to it. (You can see that one of the seven pictures showed that I tried them on immediately after I got them from the shop; hence, it shows the price labels still attached & hanging from the back of the shoes!) All in all, I highly endose it.

10 July 2026
Unprompted review
Rated 5 out of 5 stars

Good variety of products and prices

Good variety of products and prices. My new slippers were affordable and should last me a while. Keeping me warm during these cold winter days and evenings! Just wish I could wear them to work too...

10 July 2026
Unprompted review
Rated 5 out of 5 stars

In person and Online Experience With Number One shoes and Hannah’s.

In person, the stores are well organised and the staff are helpful, even before both stores merged together. Both have great footwear selections with nice designs that I enjoyed and enjoy. Online ordering is also great. Deliveries are on time and if ever a product needs to be returned or exchanged, it’s easy to do so in store. Overall, my family and my experience with Number One shoes and Hannah’s has been great and we’ve been buying from these stores for a long time.

8 July 2026
Unprompted review
Rated 1 out of 5 stars

Shoes cause injury could not be exchanged

We bought a pair of school shoes for our daughter. She wore them for only one day, but they caused injuries to her feet. When I returned to the store to request an exchange, I was told that the shoes could not be exchanged because they had already been worn.I find this difficult to understand, as it is only after wearing the shoes that we discovered they were causing harm. The fact that the shoes have been worn should not prevent us from raising a legitimate concern about their suitability and quality.

26 July 2026
Unprompted review
Rated 5 out of 5 stars

A Great All Round Experience!

Every time I order online I get my order quick and correct! If I have to take anything back then dealing with staff instore is always easy, friendly and great customer service. Plus the best thing is the shoes I get I always get great mileage out of them at a great cost!

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Great purchase and service at Hannahs

The Assistant recommended the slippers -told me they were very popular - so tried them on and knew instantly she was right. Plus, they were a great price. Turned out to be a fantastic purchase. And I got great service from the Shop Assistant. Thank you Hannahs and Number One Shoes

21 June 2026
Unprompted review
Rated 5 out of 5 stars

Love these super comfy hiking boots

Great hassle free experience shopping from home and delivered to the door. Hiking boots are super comfy and thats a must for me with tendonitis. Love these. Feet still feel good and fresh at the end of the day and no aches and pains - bonus!!!

1 June 2026
Unprompted review

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