Guarantee & Customer Service
I contacted Nuansa and customer service responded within 24 hours. However, their satisfaction guarantee appears problematic.
The “30-day satisfaction guaranteed or your money back” claim is conditional. According to the information provided by the company, refunds are “discretionary” and depend on several factors (whether the product is opened, amount used, etc.).
Concretely, a used product — which is necessary to evaluate its effectiveness — may only qualify for a partial refund.
This is therefore not a standard guarantee that allows you to try the product risk-free.
Consider this carefully before purchasing.








