NUACOM Reviews 400

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 81 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and prompt responses, making the entire process smooth and efficient. The onboarding experience is frequently highlighted as easy, seamless, and well-maintained, with many appreciating the quick setup and clear guidance provided. People find the service excellent, noting the user-friendly system and the smooth transition from previous providers, often with no downtime. However, some customers mentioned initial difficulties with communication, experiencing slow responses or disconnections during direct messages or instant messaging interactions.

What people talk about most

Staff

Consumers consistently express satisfaction with the staff, highlighting their helpfulness, patience, and... See more

User experience

People report positive experiences with user experience, highlighting the excellent and seamless process from... See more

Service

Customers consistently note positive experiences with service, describing it as impressive and seamless from... See more

Customer service

Customers had positive experiences with customer service, consistently praising the helpfulness, patience,... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting prompt replies to emails... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Vaibhav understood exactly what we needed from Nuacom re call answering, diverting calls and calls from app. We were set up in no time and all working fine. Vaibhav also made suggestions about how Nua... See more

Rated 5 out of 5 stars

We recently moved out phone system to Nuacom. The onboarding process was easy and very well maintained by Nuacom team. At all stages we've been informed about what's going on and what actions are requ... See more

Rated 5 out of 5 stars

I recently switched to Nuacom. My previous provider had poor call quality on my landline. Nuacom helped me with numerous changes and tweaks with my new set up until I was completely satisfied. They we... See more

Rated 5 out of 5 stars

I've been using Nuacom software for 10 months and it's the best softphone I've ever used. The connection is always crystal clear, the ease and speed of use means I can get through calls quicker and th... See more


Company details

  1. Phone and Internet Service

Written by the company

We provide reliable and innovative IP phone systems for businesses of all sizes. The service is based on new technology, robust platform, cutting edge features and professional support. Switching to our service, businesses reduce the price of their phone bills by around 50%. High-quality handsets and a wide range of desktop and mobile apps are also provided, to increase the efficiency of your business communication.


Contact info

4.9

Excellent

TrustScore 5 out of 5

400 reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Onboarding with Nuacom

Onboarding this morning with Vaibhav was straight forward and quick. All my questions were answered directly and clearly. I was reassured that Viabhav says he'll be available for any issues that may arise as we get used to our new system. I was also provided with a link to the Knowledge Base which seems easy to navigate at first glance.

6 March 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional Support and Service from NUACOM!

We just had our meeting, and we found it to be incredibly helpful! The team provided us with all the assistance we needed, addressing every question we had with clarity and professionalism. Their support made a significant difference in helping us navigate our concerns with ease. We have always had a fantastic experience with NUACOM’s customer service, and this meeting reaffirmed why we continue to trust and rely on them. A special thanks to Vaibhav Sharma, who went above and beyond to guide us through every issue and ensure that everything was resolved smoothly. We truly appreciate the outstanding support and look forward to continuing our partnership with NUACOM!

5 March 2025
Unprompted review
Rated 5 out of 5 stars

Very quick and flexible help

Very quick and flexible help. I can highly recommend the support team of Nuacom. In finding the best solutions for your sales team it is always great to have a personal support agent as Vaibhav Sharma who helped us quickly and in a very professional and friendly way. Have a 5-star Thank You!

4 March 2025
Unprompted review
Rated 5 out of 5 stars

Exceeding expectations

It was a simple logical process. The equipment is plug and play. The technical configuration was expertly supported by Vaibhav.
Training on the system was carried out promptly and a time convenient to us.
All in all changing over was simple and not the headache I anticipated! Great team in Nuacom.

26 February 2025
Unprompted review
Rated 5 out of 5 stars

Tried a lot of providers but

Tried a lot of providers but, none were as competitive as Nuacom.
Got set up and running very quickly with great backup from the Nuacom staff who could not be more helpful.
Delighted with the switch to voip phones 10++

26 February 2025
Unprompted review
Rated 5 out of 5 stars

Nuacom provided an excellent experience…

Nuacom provided an excellent experience from installation to support. The setup was smooth and efficient, and their team was incredibly helpful throughout the process. A special thanks to James Hawking and Heather Cunningham for their outstanding assistance—they were professional, knowledgeable, and made everything seamless. Highly recommend Nuacom for their top-notch service!

17 February 2025
Rated 5 out of 5 stars

Easy to use

Easy to use, modern system and helpful team for support when i need it. simple!

19 February 2025
Unprompted review
Rated 5 out of 5 stars

We recently installed Nuacom phone…

We recently installed Nuacom phone system and the change over was very straight forward and quick. Heather had all our systems set up in place with our extensions and all is working really well since installation. All the team were lovely to deal with and friendly and helpful.

7 February 2025
Unprompted review

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