Lemon yogurt flavoured shake, very disappointing, much too sweet, flavour insipid, hardly any taste of lemon, à waste of money, it will be thrown in the bin, as it has made me feel nauseous
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
It is the worst company I have ever dealt with in my whole life. They advertise their products online. They take the payments immediately (there is never a delay in doing that) when you order. Orders... See more
Company replied
Very good product, I’m taking my third pack and I can see some results on my body, doing my research I choose this one that for me is the most complete vegan protein with all amino acids too. I really... See more
Rapide et efficace en cas de question ou de probleme. Les problemes souleves sont resolus en quelques minutes. Superbe equipe!!
Company details
Written by the company
Chez nu3, nous pensons que des produits innovants pour une alimentation intelligente vous aident à vivre plus sainement et à vous sentir plus en forme. Nos produits santé et fitness vous fournissent un apport optimal en nutriments nécéssaires à l’organisme afin de mener une vie saine, active et d’atteindre vos objectifs. Nous développons nos produits pour vous offrir le meilleur de la nature dans la meilleure qualité possible, dont les dosages sont adaptés à vos besoins, le tout à des prix raisonnables et sans perdre en goût ! Ainsi il est facile de se faire plaisir tout en mangeant sainement !
Contact info
Brückenstr. 5, 10179, Berlin, Germany
- 0805112196
- service@nu3.fr
- nu3.fr
2.9
Average
2K reviews
Replied to 86% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lemon yogurt flavoured shake
Lemon yogurt flavoured shake, very disappointing, much too sweet, flavour insipid, hardly any taste of lemon, à waste of money, it will be thrown in the bin, as it has made me feel nauseous
8 June 2024
Unprompted review
Reply from nu3
Bonjour Charonne,
Nous vous remercions pour votre message et nous sommes désolé que vous n'avez pas aimé le goût de notre Beavita.
Nous vous invitons à nous contacter via notre service client ( service@nu3.fr ) pour essayer de régler ce désagrément.
Nous serons à votre disposition et nous vous souhaitons une bonne journée.
Attention aux dates de péremption !!!
J'ai profité d'un promo pour commander un stock de 12 boites de BEAVITA, de quoi tenir l'année. Tout le lot qu'ils m'ont envoyé est périmé dans 4 mois. Génial !!!
6 January 2023
Unprompted review
Reply from nu3
Bonjour,
Nous tenons à nous excuser pour le problème rencontré.
Nous vous informons que nous expédions des produits ayant une date limite de consommation au minimum supérieure à 3 mois, et ce car nous considérons que c'est le temps nécessaire vous permettant de consommer ces derniers.
Nous vous invitons lors de vos prochains achats à commander un nombre moindre de produits afin de pouvoir consommer ces derniers dans les délais indiqués, et à replacer une seconde commande ultérieurement.
Nous vous souhaitons une bonne journée.
Rapide et efficace en cas de question…
Rapide et efficace en cas de question ou de probleme. Les problemes souleves sont resolus en quelques minutes. Superbe equipe!!
10 March 2022
Unprompted review
I was looking for products to stay in…shape
I was looking for products to stay in shape and found everything I wanted to try with this brand
7 September 2021
Unprompted review
I fully recommend NU3
I fully recommend NU3! Wonderful products, great choice, fast delivery, professional and helpful client service, easy and multi-optional payment.
4 July 2021
Unprompted review
Best Vegan Protein
Very good product, I’m taking my third pack and I can see some results on my body, doing my research I choose this one that for me is the most complete vegan protein with all amino acids too. I really recommend!
24 June 2021
Unprompted review
It is the worst company I have ever…
It is the worst company I have ever dealt with in my whole life. They advertise their products online. They take the payments immediately (there is never a delay in doing that) when you order. Orders arrive extremely late, about 2 months late, other orders don't arrive at all because the company (after taking payment) decides to cancel the order and sends email confirmation saying that the ordere was cancelled by the customer (not true!). They take extremely long to refund the money! I am still waiting for mine.
18 December 2020
Unprompted review
Reply from nu3
Dear Ms Morgan,
Thank you for your feedback.
We would like to apologize for your bad customer experience. When ordering on our homepage, payments are first authorized before being captured. Your first order with nu3 arrived after 24 days which is an exceptionally long delivery time due to a huge amount of orders in the last weeks and limited warehouse capacity. We apologize for the inconvenience.
In order to reduce delivery time, we decided to cancel certain products from your second order which were causing a delay at that time. We provided a voucher code for your next order as compensation. We apologize that our logistics partner was unable to deliver the parcel with your second order. In the meantime, we have enabled a full refund of the order amount. Please note that the refund might take several business days for being processed before being visible to you.
We will work on improving our internal processes to provide a better customer experience in the future. As a gesture of good will, we will send you another voucher code. We would be pleased if you consider giving us a chance to gain back your trust as a customer.
Kind regards,
Your nu3 team
Always satisfied
7 July 2020
Unprompted review
Best peanut butter 😍
27 May 2020
Unprompted review
I love nu3
I love nu3. Not only the quality of the products is perfect but also the delivery service is impeccable :)
22 May 2020
Unprompted review
Bon produit low carb
22 May 2020
Unprompted review
Service excellent.
18 December 2019
Unprompted review
No foil-seal on many products and other weird things
I've had many products with no foil-seal on them. When I wrote about it on the contact service on the website, the answer was that they were probably just stuck on the plastic lid, it wasn't the case and no replacing of the product was offered.
Lately I've bought a smoothie powder to mix with water and within the box of the smoothie powder (dark coulour) was a condensed powder stone-like with a lighter colour when I tried to crush it. I don't know what it was.
Many products are pretty useless, like the pills of hyaluronic acid.
The prices are only good if you have a discount otherwise, it doesn't worth it at all.
24 July 2019
Unprompted review
Reply from nu3
Dear Emi Lee.
We are sorry to hear that some products didn't meet your expectations. Our team is working a lot to offer you quality products.
Best regards,
Your Team Nu3
Very good website and fast delivery.
22 July 2019
Unprompted review
Reply from nu3
Dear Latifah Alnajem, thank you very much for your feedback.
Kind Regards,
Your Nu3 team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.