NSW CPAP Reviews 

5,074
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 949 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the knowledgeable staff for providing exceptionally helpful advice, guiding purchases smoothly, and explaining various options clearly. Consumers frequently highlight the swift delivery, excellent product quality, and fair pricing across a wide range of available items. Shoppers find the purchasing process simple, reassuring, and well-supported by experts who understand their specific lifestyle needs. However, some reviewers were not happy with communication difficulties and occasional delivery delays that took longer than expected. A few people also mentioned feeling rushed during visits due to limited staff or encountering minor issues like damaged packaging or leakage.

What people talk about most

Product

Consumers find product to be positive, highlighting clear descriptions that make it easy to find and match... See more

Staff

People report positive experiences with staff, highlighting their professionalism, product knowledge, and... See more

Service

Customers had positive experiences with service, frequently highlighting the quick and professional... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting swift shipping times and... See more

Price

Reviewers highlight positive aspects of price, noting that products are considerably cheaper than anywhere... See more

Reviews shaping this summary

Rated 5 out of 5 stars

GREAT COMPANY I have never had any issues ordering items from NSW CPAP over the years. Very prompt response when order sent in. Great communication during entire process. Very quick delivery timefram... See more

Rated 5 out of 5 stars

It’s simple and absolutely stress free buying all things CPAP related - if you’re not 100% confident of your needs you can always call and chat to a staff member. In every situation I’ve needed help... See more

Rated 5 out of 5 stars

The go to place in the Sutherland Shire for the best results for you & your specific needs that you require for the best health as well as your sleep. Been coming here for over 2 years and the team... See more

Rated 5 out of 5 stars

As a regular buyer of CPAP equipment over the years via NSW CPAP. My latest purchase - Löwenstein Prisma20A Automatic CPAP Package was offered at a great price, and when I picked up the package the st... See more



Company details

  1. Health & Medical

Written by the company

We are Sydney’s trusted independent CPAP retailer NSW CPAP is Australia’s most trusted name in sleep apnea machines, masks and accessories. Our four conveniently located clinics around Sydney covering all points of the compass with 6 locations and a commitment to delivering unmatched customer care, our sleep specialists are here to help you find the right equipment to suit your needs, budget and lifestyle. Whether you are new to CPAP therapy or just looking to update your existing equipment, NSW CPAP is your one-stop-shop for quality sleep apnea machines and accessories.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

5K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 8% of negative reviews

Typically replies within 2 weeks

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4.6

All reviews

(5,074)

889 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great welcoming

Great welcoming, great assistance, no complications, but rather facilitating with down to earth approach and keenness to help that made me overwhelmed to the kindness and level of care I experienced, full of confidence to recommend the service to everyone.

2 June 2026
Rated 5 out of 5 stars

Speedy, courteous and professional

I ordered equipment online but misinterperated the filters available which I realised once I completed the order. I immediately emailed asking if the order could be amended accordingly and I pay an additional amount. Staff were quick to amend and forward an invoice with the additional payment due.
Once the order was received it had the original filters included so I emailed to advise and staff were again quick to respond and sent the remaining filters.

10 June 2026
Rated 5 out of 5 stars

The go to place in the Sutherland Shire…

The go to place in the Sutherland Shire for the best results for you & your specific needs that you require for the best health as well as your sleep. Been coming here for over 2 years and the team will always go above & beyond to make sure that your lifestyle is satisfactory .

Thank you Miranda NSW CPAP Team.

12 June 2026
Rated 5 out of 5 stars

Lowest price

Lowest price, great customer service & info, fast delivery of new AirSense unit to replace failing one after 8 years of use.

11 June 2026
Rated 5 out of 5 stars

NSW CPAP Port Macquarie

NSW CPAP Port Macquarie has helped from when I first purchased my Apnea machine to purchasing different masks. Ben is professional with advice, service and pricing.

8 June 2026

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