Novus Property Solutions Reviews 172

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and helpfulness, often highlighting their respectful and understanding approach. The service provided is frequently described as efficient and well-organized, with many people appreciating the clear communication and timely updates throughout their projects. Consumers are highly satisfied with the quality of work, noting that products like kitchens and windows are installed to a high standard, look great, and meet their needs. However, some customers also noted significant issues, including concerns regarding the quality of work and unresolved problems with installations like kitchens. A few people reported dissatisfaction with the handling of their property and poor communication regarding appointments, leading to frustration and inconvenience.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, efficiency, and friendly... See more

Service

Clients share positive opinions on service, frequently highlighting the professionalism and efficiency of the... See more

Quality

Customers had positive experiences with quality. Many reviewers were very happy with the end product,... See more

Product

Customers consistently note positive experiences with the product. Many express happiness with their new... See more

Based on these reviews

Rated 4 out of 5 stars

The lady we spoke to Daily (Kate) kept us informed and updated and always returned our calls. The Gas Man (Gary) who called every day when our work was being done was also extremely reliable and helpf... See more

Company replied

Rated 5 out of 5 stars

Had my kitchen upgraded :- Re plastered-new electrics-full kitchen fitted-flooring re-boarded and new flooring. Everything went smoothly, work men were professional and friendly. Cleaned up after t... See more

Company replied

Rated 5 out of 5 stars

Big shout out to Kelsey Allen and Kevin Thompson, not only Novus partners but also great Associates. From the start, Kelsey warm, caring and friendly, Kevin,professional in overseeing the wor... See more

Company replied

Rated 5 out of 5 stars

I have had novus property solution in installing a brand new kitchen for Newark and Sherwood. Helen has been fantastic in messaging me daily who is coming and checking in. The workmen have been amazin... See more

Company replied


Company details

  1. Construction & Manufacturing

Written by the company

Novus Property Solutions is a leading fast track fit out, refurbishment, maintenance and retrofit company, dedicated to delivering high-quality services across a wide range of sectors. With a rich 127-year history, Novus has established itself as a trusted partner for clients seeking excellence in property maintenance and improvement.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

172 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Flooded 40 times in 9 years ,never once…

Flooded 40 times in 9 years ,never once in 9 years and 40 extensive floods did they remove plasterboard after 9 years walls opened and was blue and black mould everywhere,and they expect disabled tenants to live with that affecting health had to walk away hand keys in , disabled homeless and no hope destroyed entire contents ,unable to get insurance,lost everything I had ,now homeless and in massive amount of pain due to having to move , absolute disgrace of maintenance company, homegroup housing in cover ups no repairs properly addressed ever , Adrian kinder

16 April 2026
Unprompted review
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Reply from Novus Property Solutions

Thank you for sharing your feedback. We take all concerns of this nature seriously and want to understand this matter in more detail. To help us investigate further, please email our Customer Service team at customer.service@novussolutions.co.uk. We appreciate your time and look forward to resolving this promptly.

Rated 5 out of 5 stars

Excellent work!

The workmen were very good, considerate, pleasant, courteous and worked hard. They always tidied up after they finished and the job was well done. I'm pleased with my new kitchen and pleased with the company Novus. I definitely recommend them. They always kept me informed of everything and was always checking on the work that had been carried out. Well done to all and Thankyou.

2 April 2026
Unprompted review
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Reply from Novus Property Solutions

Thank you for taking the time to leave this feedback will make sure it is passed on to the team involved

Rated 5 out of 5 stars

Bathroom works

All of the members of the group were very friendly. They were as quick as possible to carry out the work and very efficient. I'm very happy with the end product : )

1 April 2026
Unprompted review
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Reply from Novus Property Solutions

Thank you for taking the time to leave this feedback. We will make sure it is passed on to the team involved.

Rated 5 out of 5 stars

Absolutely amazing work and very…

Absolutely amazing work and very friendly the work men we had doin our bathroom did the work to a very high standard would allow them to do more work in our property for sure

31 March 2026
Unprompted review
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Reply from Novus Property Solutions

Thank you for taking the time to leave this feedback. We will make sure it is passed on to the team involved.

Rated 5 out of 5 stars

Fantastic worked with me to design my…

Fantastic worked with me to design my kitchen and I am happy with the work thats being done. Very well mannered and answered all questions.

30 March 2026
Unprompted review
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Reply from Novus Property Solutions

Thank you for taking the time to leave this feedback, we will make sure it is passed onto the team involved.

Rated 1 out of 5 stars

Not good

Can never get hold of anyone by phoning and turned up late to survey kitchen after asking me to fit them in, so wasted a morning when I have things to do , and know got to wait in again. Plus when pointed out that the law states they have to pay £25. compensation for missed appointments she hung up how professional. So know I will inform council I will not be having the kitchen refit as I have mental health problems and can do with out this aggravation at the moment

11 March 2026
Unprompted review
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Reply from Novus Property Solutions

Thank you for sharing your feedback. We take all concerns seriously and want to understand this matter in more detail. To help us investigate and identify the relevant area, please email our Customer Service team at customer.service@novussolutions.co.uk. We appreciate your time and look forward to resolving this promptly.

Rated 5 out of 5 stars

Great team

Great team, special thanks to Jacob(finish), Joe(floor), Chad(decorate), Luke(team ldr) and George (site manager). All really friendly,also Jacob & George both went above and beyond for us. Really happy with the final results also. Huge thanks to the whole team.

17 February 2026
Unprompted review
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Reply from Novus Property Solutions

Thank you for taking the time to leave this feedback. We will make sure it is passed onto the team involved.

Rated 5 out of 5 stars

I would highly recommend novus

I would highly recommend novus , i was contacted every day , they let me know who was coming and what work would be done , the workforce was very polite and hard working , they left me no mess , im left with a lovely bathroom , more than happy with it , the workers respected my home , i thank them all for a great job they have done , 10 out of 10

9 February 2026
Unprompted review
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Reply from Novus Property Solutions

Thank you for taking the time to leave this feedback. I will make sure it is passed on to the team involved.

Rated 5 out of 5 stars

New Windows installation

Had new windows installed today by a fantastic team, very efficient, cleanliness impeccable and very efficient and polite. Thanks

6 February 2026
Unprompted review
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Reply from Novus Property Solutions

Thank you for taking the time to leave this feedback, we will make sure it is passed onto the team involved.

Rated 5 out of 5 stars

I have had novus property solution in

I have had novus property solution in installing a brand new kitchen for Newark and Sherwood. Helen has been fantastic in messaging me daily who is coming and checking in. The workmen have been amazing they have worked quickly and have met the requirements they have regarding my health issues. I couldn't have had the best set of workmen in doing my kitchen.

21 January 2026
Unprompted review
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Reply from Novus Property Solutions

Thank you for taking the time to leave this feedback. We will make sure it is passed on to the team involved.

Rated 5 out of 5 stars

I had a full kitchen refit with novus

I had a full kitchen refit with novus my kitchen looks amazing from start to finish Robyn and Jordan made sure everything run smooth. The kitchen was completed in 7 days any problems I had if any they were resolved straight away with no hesitation all of the team were professional and polite would definitely recommend to anyone going forward thanks again

15 January 2026
Unprompted review
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Reply from Novus Property Solutions

Thank you for taking the time to leave this feedback. We will make sure it is passed on to the team involved.

Rated 5 out of 5 stars

Proffesional Team

I'd like to thank the lovely manager, Robyn, who is very professional, and every step was planned meticulously. The kitchen renovation went very smoothly, without any problems, and with exceptional precision. The employees are very professional and meticulous, carrying out their work very quickly and efficiently, always helpful if you need anything extra, and very friendly. I'm very satisfied and I definitely recommend this company
.. GUYS You're wonderfu..Massive Thank you

23 January 2026
Unprompted review
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Reply from Novus Property Solutions

Thank you for taking the time to leave this feedback. We will make sure it is passed onto the team involved.

Rated 5 out of 5 stars

Amazing kindness & support

Carlisle Branch - Social Value Team

Provided amazing kindness & support for Carlisle Foodbank. Helping support the local community. Truly grateful for their support.

13 January 2026
Unprompted review
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Reply from Novus Property Solutions

Thankyou for taking the time to leave this feedback. We will make sure it is passed onto the team involved.

Rated 5 out of 5 stars

Novus Newark and sherwood

Novus Newark and sherwood were absolutely brilliant, clean, tidy. Professional at all times with dedicated trades people. Excellent communication and respect forbus and our home.

16 December 2025
Unprompted review
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Reply from Novus Property Solutions

Thank you for taking the time to leave this feedback. We will make sure it is passed on to the team involved.

Rated 1 out of 5 stars

Treat there staff like idiots good job…

Treat there staff like idiots good job if your not a yes man 👍❌

11 July 2025
Unprompted review
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Reply from Novus Property Solutions

Thank you for sharing your feedback. We take all concerns seriously and want to understand this matter in more detail. To help us investigate and identify the relevant area, please email our Customer Service team at customer.service@novussolutions.co.uk. We appreciate your time and look forward to resolving this promptly.

Rated 5 out of 5 stars

Absolutely delighted !! ❤️

I rent a home from Newark and Sherwood District Council and Novus finished my whole kitchen re- fit today! Im in love with the colours and style of the kitchen, very modern and well designed for family life. The work crew kept us updated every step of the way, keeping in contact every day to tell me in advance who was arriving and what job they would be doing. They were fast and tidy and friendly and it all went so smoothly. Thankyou Novus, its been a pretty hard year for me healthwise and this just made my year! Would give 10 stars if i could!

11 December 2025
Unprompted review
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Reply from Novus Property Solutions

Thank you for taking the time to leave this feedback. We will make sure it is passed to the team involved.

Rated 5 out of 5 stars

Kitchen renewal/upgrade

Had my kitchen upgraded :-
Re plastered-new electrics-full kitchen fitted-flooring re-boarded and new flooring. Everything went smoothly, work men were professional and friendly. Cleaned up after themselves. Really pleased with end result.
Cannock staffs

26 November 2025
Unprompted review
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Reply from Novus Property Solutions

Thank you for taking the time to leave this feedback. We will make sure it is passed to the team involved.

Rated 5 out of 5 stars

Amazing kitchen gets everything done…

Amazing kitchen gets everything done quick helpful workers

8 December 2025
Unprompted review
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Reply from Novus Property Solutions

Thank you for taking the time to leave this feedback. We will make sure it is passed over to the team involved

Rated 5 out of 5 stars

The gentlemen were very nice and…

The gentlemen were very nice and polite, they were also very helpful and explained all the catches on each window. Dust sheets were used to protect flooring and I think they done it in good time too I was surprised

2 December 2025
Unprompted review
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Reply from Novus Property Solutions

Thank you for taking the time to leave this feedback. We will make sure it is passed over to the team involved

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