NovelTeas Reviews 2

TrustScore 3.5 out of 5

3.4

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Company details

Information provided by various external sources

Book lover tea tins! Unique and creative gifts. NovelTeas' tin artwork and unique tea blends match the themes and titles of classic literature.


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3.4

Average

TrustScore 3.5 out of 5

2 reviews

5-star
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1-star

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Rated 3 out of 5 stars

Shipping took 3 weeks

I ordered 3 tins on Nov. 26, 2023 as Christmas gifts. They charged me $65 immediately but as of 12/14/23 they have not shipped my order. They have no phone number and I’ve sent 3 emails through their website, and received no response.

Editing this on 12/15/23: raising from 1 star to 3. Finally got an email response today, and the order was delivered today. There isn’t any indication in my account on their website that it had ever shipped and I never received any kind of shipping notice.

The tins are OK, they are a bit smaller than I expected. Not sure how good the tea is as they are gifts. The box they were shipped in wasn’t taped so I’m amazed they arrived still in the box.

14 December 2023
Unprompted review
Rated 5 out of 5 stars

OMG!

OMG!

These tins are beautiful. Got them as a present for my birthday.
Thank you to whoever made these...

23 January 2018
Unprompted review
NovelTeas logo

Reply from NovelTeas

So glad you like them, Tim! And belated Happy Birthday! :)

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