Booked 20th May 2026, survey conducted 27th May 2026 by Ryan Meehan. Really detailed report turned around in under 48hrs. Had two quick follow up calls with Ryan, arranged within two working day... See more
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Review summary
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We can't recommend Novello Chartered Surveyors highly enough! From booking through to survey through to aftercare, Novello have exceeded our expectations. Bill, our lovely surveyor, has been amazing.... See more
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Amazing service from start to finish. Danny Price communicated with us throughout the process and put our minds at ease giving us an overview of the report over the phone after the survey and giving r... See more
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Had house survey done Yesterday by Lee Hodgson. Absolutely fantastic job easy to follow survey in details picking up on a few things. So now we can address these problems before purchasing our propert... See more
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Company details
Written by the company
Novello Chartered Surveyors is the UK’s leading independent provider of home surveys, operating nationwide. As specialists focused solely on residential surveying, we set the standard others aspire to, combining expert RICS surveyors with clear reporting and modern technology. Trusted and recommended by thousands of property professionals, we deliver fast, detailed reports that help buyers make confident, informed decisions.
Contact info
United Kingdom
- novellosurveyors.co.uk
4.7
Excellent
3K reviews
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Replied to 94% of negative reviews
Typically replies within 48 hours
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Brilliant Surveyor
Rafaquat Hussain explained all the issues with the house clearly and gave great advice for how to proceed with our new house. Would recommend 100%
16 June 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Reviewer
Thank you for your five star review,feedback and feedback. I will pass on your comments to Rafaquat. Please get back inn touch if you have any questions.
Kind Regards Novello Chartered Surveyors
Danny Price and his Team did a thorough…
Danny Price and his Team did a thorough job in Surveying this property for me. I as happy other the cost as they went through every nook and cranny. They gave good advice as to what Council Certificates the property required and any building repairs needed. Would recommend if you want a thorough survey and fast Report.
9 June 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Neville
Thank you for your fantastic feedback and five star review. Danny and the team take great pride in carrying out detailed inspections and ensuring clients have a clear understanding of any required repairs and documentation, so it’s great to know this came across.
We really appreciate your recommendation and wish you all the best with the property.
Kind regards, Novello Chartered Surveyors
Very poor quality and service
Very poor quality and service. If anyone is looking at commissioning them for RICS level 3 then it's a waste of money and time as in my case they just did a visual inspection and couldn't even differentiate between concrete or bricks while the same was immediately captured by the lender basic valuation survey. Post purchase customer service and complaints process is also just a shamble with no interest in resolving the problem. Forget about refund I didn't even get the corrected report and had to commission another structural engineering report and agree to lenders term as it was too late to negotiate with sellers
8 May 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Vin
We are sorry to read your comments, however we do feel it is important to clarify a number of points.
As stated previously the property has been substantially altered and modernised, including external rendered finishes and later alterations, which can conceal the original form of construction during a non-invasive visual inspection. To the roof structure has also been significantly modified to create additional accommodation, a configuration that is not commonly seen in Easiform built properties again presenting inherent limitations for inspection. An RICS Level 3 survey is a detailed visual inspection, and access to all structural elements is not always possible, particularly where alterations conceal original construction. In relation to construction type, surveyors consider a range of information available at the time of inspection. Whilst EPC data is not relied upon, it is reviewed alongside other sources, and in this instance neighbouring properties were also recorded as standard construction, which is a relevant contextual factor. As stated last week the report will be amended and sent over to you.
With regard to your comments on service and the complaints process. Your concerns were reviewed in line with our formal procedures, and we responded accordingly.
Kind Regards Novello Chartered Surveyors
Charlotte was very helpful and…
Charlotte was very helpful and informative
1 June 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Reviewer
Thank you for your five star review and your comments regarding your surveyor Charlotte. We will be certain to pass that on to her. Please get back in touch if you have any further questions.
Kind Regards Novello Chartered Surveyors
Efficient, Thorough and Professional
We've had dealings with Tom and Martin - A fantastic service from start to finish. The survey quote was provided in full with no hidden costs, and the report itself was completed promptly, and both the seller and buyer were impressed with the turnaround time. The detailed run-through of the report was extremely helpful and demonstrated a high level of professionalism and expertise, which also helped the sale/ purchase sail through smoothly. Highly recommended.
15 June 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Clayton
Thank you for your wonderful feedback! We are delighted to hear you had such a positive experience with both Tom and Martin. Providing clear quotes, prompt turnaround times, and thorough, easy-to-understand reports is exactly what we strive for, so it’s great to know this supported your sale and purchase so smoothly.
We really appreciate your recommendation.
Kind Regards Novello Chartered Surveyors
Easy to book!
I’ve booked in a level 3 survey with Novello. I had some issues with getting a valuation as I needed a specific type of survey for this, Marni Manuwa has gone above and beyond with helping us facilitate the request. The team are very responsive and keep you updated as things progress, would recommend booking with Novello
15 June 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Susana
Thank you for your great feedback and five star review! We are so pleased to hear Marni was able to support you and go above and beyond, and that you’ve found the team responsive throughout.
We really appreciate your recommendation and wish you all the best with your survey.
Kind Regards Novello Chartered Surveyors
Far exceeded any expectation i had
Far exceeded any expectation i had . The surveyor ashad was incredibly professional , informative and detailed. Level 3 report saved us buying a house that would have cost in hidden issues around 85k to put right . Invisible structural damages , support damage, damp this list was endless.
And no i have not received any benefit for this review and yes i don't normally bother to do them. William
8 June 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Reviewer
Thank you so much for your fantastic feedback.
We’re delighted to hear that the Level 3 survey proved so valuable and helped you avoid unexpected and significant costs. It’s great to know Ahsan's professionalism, attention to detail, and clear communication made such a difference. We will certainly pass that on. We really appreciate you taking the time to share your experience and your recommendation.
Kind Regards Novello Chartered
Sami Mahoney is excellent!
Sami Mahoney is excellent! Her response time is always quick and she keeps me regularly updated. I would recommend Novello based off how helpful Sami always is.
15 June 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Pippa
Thank you so much for your lovely feedback! We are delighted to hear that Sami has made such a positive impression.
Your recommendation means a great deal to us, and I’ll be sure to pass your kind comments on to Sami.
Kind Regards Novello Chartered Surveyors
Novello are great!
Novello are great!
I would highly recommend working with Novello. They are very professional and service is 10/10. Katie McManus is always so helpful and responds quickly to any questions I have.
11 June 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Victoria
Thank you so much for your kind feedback and recommendation!
We are delighted to hear you’ve had such a positive experience with Novello and that our service met your expectations. It is especially great to know that Katie McManus has been so helpful and responsive in supporting you, she’ll be really pleased to hear your feedback.
We truly appreciate you taking the time to share your experience.
Kind Regards Novello Chartered Surveyors
Working with Novello has been a great…
Working with Novello has been a great experience, Gabrielle was my first point of contact and she was so helpful in arrangeing the appointmnet
Their no nonsense and sensible approach to reporting was great & being able to meet Dean at the property and talk through his findings was incredibly helpful
12 June 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Reviewer
We’re so pleased to hear you had a great experience with Novello. It’s fantastic that Gabrielle made such a positive first impression and helped everything run smoothly when arranging your appointment. We really appreciate you taking the time to share your experience and your kind words. I’ll be sure to pass them on to both Gabrielle and Dean.
Kind Regards Novello Chartered Surveyors
Amazing Service!
The survey was done quickly efficiently and earlier than expected. We had great communication that was clear, very friendly and took time to break things down for us. Completed by Danny Price.
13 June 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Robert
Thank you so much for your fantastic feedback!
We are delighted to hear that the survey was completed promptly and even ahead of expectations. It’s great to know that the communication throughout was clear, friendly, and helpful in breaking everything down for you. I will be sure to pass your kind comments on to Danny, he’ll be really pleased to hear this.
Kind Regards Novello Chartered Surveyors
Always a pleasure to deal with Katie…
Always a pleasure to deal with Katie and I rest easy knowing my professional referrals are very well looked after
12 June 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Scott
Thank you for your review and feedback especially your mention of Katie, which we will pass on to her. We appreciate your support and our working relationship and look forward to working together for years to come.
Kind Regards Novello Chartered Surveyors
Novello Charted Surveyors
I booked Novello Charted Surveyors on recommendation from my Estate Agent. Danny Price rang on the day of the survey and asked if there were areas I wanted him to concentrate on and then he rang me after to let me know what he had found.
I was extremely impressed with the service received by Danny Price and would recommend him to friends and family.
12 June 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Rebecca
Thank you for your feedback and five star review,we really appreciate it. It is great to hear you have been recommended by your Agent, please pass o our thanks. Danny takes pride in his customer service therefore it is great to read your comments about him. We certainly pass them on to Danny. Thank you in advance for any future recommendations.
Kind Regards Novello Chartered Surveyors
⭐⭐⭐⭐⭐ Excellent Service from Rafaquat Hussain
I’ve used Rafaquat Hussain twice now and have been very impressed both times.
Rafaquat was professional, helpful, and kept me informed throughout the process. The survey reports were clear, detailed, and delivered promptly.
I would happily use Rafaquat and Novello Surveyors again and would highly recommend their services.
12 June 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Nadia
Thank you for your great feedback, review and returning custom. We will feed that back to Rafaquat which he will appreciate. It is great to know you found his report clear and detailed as well as delivered promptly. We look forward to assisting you again in the future.
Kind Regards Novello Chartered Surveyors
Sami is fantastic!
Sami is fantastic!
always happy to help and responds very quickly. great surveyors and a great team!!!
12 June 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Mollie
Thank you for your feedback and five star review. We really do appreciate it. Your comments will be passed on to Sami and our surveyors. Thank you for your contiued support.
Kind Regards Novello Chartered Surveyors
While working with Katie McManus on 2…
While working with Katie McManus on 2 occasion's she was a pleasure to deal and work with I would highly recommend her and Novello
12 February 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Kate
Thank you for your lovely five star review. It is great to hear your feedback regarding Katie. Thank you for your support ad we look forward to working with you in the future.
Kind Regards Novello Chartered Surveyors
Katie McManus is very super efficient…
Katie McManus is very super efficient and her communications always make me smile!
11 June 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Paul
Thank you for your lovely review. Katie makes us smile too! We value your continued support.
Kind Regards Novello Chartered Surveyors
We are an estate agents who recommend…
We are an estate agents who recommend Novello Surveyors. We can't rate their service high enough - they are quick to act on leads and are very approachable. They are also extremely helpful to our clients providing an insight in to the surveys. Novello issue the reports speedily and they have a 'nothing is too much trouble' attitude.
Lisa Hulse is our partnership manager and goes above and beyond, all questions are answered quickly in a very friendly manner.
We look forward to working with them for many years to come. L
11 June 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Rose
Thank you for your fantastic feedback. We are delighted to hear how highly you rate our service and that both you and your clients have had such positive experiences. It’s great to know our team’s responsiveness and approachability make a difference, and that our reports are delivered promptly.
Lisa will be especially pleased to receive your kind recognition, she truly goes above and beyond to support our partners.
We really value our relationship and look forward to continuing to work together for many years to come.
Kind regards, Novello Chartered Surveyors
Fantastic service throughout
Excellent customer service from the staff taking the calls and the booking team. Kept me well informed during the process. Surveyor 'Danny' phoned before the survey to discuss concerns, and after with an overview of findings and recommendations. Having used other surveyors previously this company are by far superior and would highly recommend.
11 June 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Victoria
Thank you for your fantastic feedback.
We’re delighted to hear that you had such a positive experience with our team, and that the communication throughout kept you well informed. Danny will be especially pleased to know his calls before and after the survey made a real difference in addressing your concerns and providing clarity. It is great to hear we stood out compared to your previous experiences, thank you for your recommendation.
Kind regards, Novello Chartered Surveyors
I would highly recommend using Novello…
I would highly recommend using Novello Chartered Surveyors to carry out your home survey. The whole process took just over one week and the communication from them was excellent. We opted for the Pro option and the report we received was very precise and clear which made it easy to identify the issues. Ian also phoned me prior to receiving the report and explained the overall condition of the property which also helped.
9 June 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Mark
Thank you for your lovely recommendation and five star review.
We are so pleased to hear that you found the process smooth and the communication clear throughout. It’s great to know the Pro report provided the clarity you needed, and Ian will be especially pleased to hear his call helped give you a clear overview ahead of receiving the report.
Kind regards, Novello Chartered Surveyors
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