Purchased four copper bands on a buy one get one free deal thinking this seemed to good to be true and thinking the quality might be poor But... I was wrong , it took about two weeks to arrive but wa... See more
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See what reviewers are saying
Delivery was fine. The problem was a very poor-value product. The beater can be bought for about GBP 7. A small plastic 'stand' and cheap polythene (not even polycarbonate) beaker and poorly-fitting l... See more
Brilliant product! Unfortunately blades snapped and loved being able to buy replacements. However you can only buy 1 and the have to pay postage. Tried to call but they never return the attemp... See more
We owned one of Nova UKs original dicing machines which sadly broke. However, in a way this was a good thing as we are now the proud owners of a much better model which arrived very quickly after ord... See more
Company details
Written by the company
Intelligent, creative and innovative products for your home and kitchen. Discover more at: www.novauk.com
Contact info
United Kingdom
- novauk.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Top service
Top service, next day delivery. Been looking for these frying pans for ages, great quality and good price. Very happy customer
Speedy delivery and good quality goods
Excellent product at really competitive…
Excellent product at really competitive price. Top class service.

Reply from Nova UK
Rude and aggressive staff
Unfortunately, a representative of yours at the Royal Cornwall Showground selling a whisk completely let this company down by being extremely rude and aggressive.
My father and son(5) were watching your demo while I was checking messages on my phone from behind them, he noticed this and told me not to video him - in which I replied I wasn't, obviously I wasn't filming someone whisking water....🤦🏻♀️ He then raises his voice at me in front of everyone around us including my 5 year old son and asks what was the point in him showing the whisk - I replied politely and said I had a gadget similar so I was aware of how it works but my father was watching and interested but he instead THREW all of the equipment and the contents of the bowls in the bins and used hand gestures for us to move on.
My father was contemplating buying one and actually had returned for the second time to watch but after this was put off by this terribly rude and ignorant person.
Not going to get many sales with an attitude like that!!!
Edited to add a reply -
Unfortunately, the seller having a huge banner with just your name on it makes it everything to do with your business. He is representing you and your products and as much as you find it difficult to imagine him being rude to anyone, he very much was - prompting my review.
Thank you for your offer of me emailing you, I wont be doing this, it is not why I wrote the review, it was purely to highlight to you that your brand representative was aggressive and put us, and I suspect the other people who witnessed it, off buying.

Reply from Nova UK
Replacement
Replacement
I bought this to replace my original slice and dice as i used so much the blades broke.
Very handy when camping with no ehu.
Excellent product and customer service.
Very quick delivery but poor Customer Services
Very quick delivery which is excellent. However improvements on poor Customer Services is needed. Any communication sent never receives a reply which is poor service. Hence one star has been left off.
Good efficient service
Excellent
Excellent, so so easy and quick to use! I am delighted with it ! It's so safe too ...highly recommended x
Good quality products and fast…
Good quality products and fast delivery. Overall , very happy with my purchases.
All good
Efficient and fast delivery. Smooth ordering process. I like the product. All good.
Very pleased
Good ordering process. Great offers. Quick delivery. Great product. Very pleased.
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