Nova To Ride makes World Tour level components that regular joes and weekend warriors have an opportunity to use to improve our rides, whether we’re on a coffee ride or an amateur race. You also upgra... See more
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Review summary
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What people talk about most
Based on these reviews
Easy installation without any issue. Been riding with Nova Ride oversized pulley wheels 1 month and about 500 km and i have no issues with that so far. Shifting performace is at least same if not bett... See more
Company replied
I already have a bottom bracket and now also the derailleur pulleys. Very high quality and a perfect fit. I can't say whether the ceramic bearings are useful for a recreational cyclist. But anyone wit... See more
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It took me a month to find the exact BB and Nova Ride had it. Ordering was easy and BB items displayed were in stock a plus, which do not result in cancelled orders or backorder. Shipping was fast whe... See more
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Company details
Written by the company
French high-end carbon and titanium bike components designer since 2016. We design and produce oversized carbon ceramic derailleur cages, bottom brackets and other components for companies. Thanks for your reviews!
Contact info
Impasse Bonnabry, 63800, Cournon-d'Auvergne, France
- info@novatoride.com
- novatoride.com
4.5
Excellent
537 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
All great customers service was helpful…
All great customers service was helpful
And when i got the product it was really worth it.. 👍👍
19 March 2026
Reply from Nova Ride
Dear Mohamed,
Thank you so much for sharing your feedback! We're delighted to hear that you're happy with the Nova Ride customers service.
It’s great to know that our team was able to provide the assistance you needed, and we are thrilled that you feel the product was worth the investment.
We wish you many enjoyable rides with your new combo!
Best regards,
Tom - Nova Ride
Reply from Nova Ride
Dear Michal,
Thank you very much for taking the time to share your feedback. We're delighted to hear that you're happy with the Nova Ride product quality and delivery service!
Best regards,
Tom - Nova Ride
The product is beautiful..
The product is beautiful... Very well made... So initially the company made an error in sending only part of the shipment to me. Upon receiving the part shipment or my order I emailed them about the issue. They immd acknowledged the error made and shipped the balance parts.
16 March 2026
Reply from Nova Ride
Dear Bhavin,
Thank you so much for sharing your complete feedback. We're delighted to hear that you're happy with the Nova Ride product quality and after-sales service; it's a pleasure to enhance you in your practice!
We are again sorry for the oversight regarding the second item, and hope that this did not delay the assembly on the second bike.
Your support is a vital source of motivation for our entire team! We wish you many enjoyable rides and perf with your new NRC Direct Mount UDHs!
Best regards,
Tom - Nova Ride
Easy website to order from and a smooth…
Easy website to order from and a smooth delivery. The product was all up to expectations
8 March 2026
Reply from Nova Ride
Dear Magnus,
Thank you so much for sharing your complete feedback!
We're delighted to hear that you're happy with the Nova Ride product quality, order and delivery service ; it's a pleasure to enhance your bike!
Your support is a vital source of motivation for our entire team! We wish you many enjoyable rides with your new Pulley Wheels EVO!
Best regards,
Tom - Nova Ride
Reply from Nova Ride
Dear Steve,
Thank you so much for sharing your feedback! We're delighted to hear that you're happy with the Nova Ride product quality and design; it's a pleasure to enhance your bike!
Your support is a vital source of motivation for our entire team! We wish you many enjoyable rides with your new CCD EVO and NRC Direct Mount UDH combo!
Kind regards,
Tom - Nova Ride
Fast response to my question over…
Fast response to my question over email, once answered I moved on with the purchase and got the item 2 days later.
9 March 2026
Reply from Nova Ride
Dear David,
Thanks again for sharing your complete feedback! We're delighted to hear that you're happy with the Nova Ride product quality, upfront customer service and delivery service; it's a pleasure to enhance your bike!
Your support is a vital source of motivation for our entire team; we wish you many enjoyable rides with your new bottom bracket!
Best regards,
Tom - Nova Ride
Excellent products and excellent support
4 March 2026
Reply from Nova Ride
Dear Enrique,
Thank you so much for sharing your feedback!
We're delighted to hear that you're happy with the Nova Ride product quality and customer support; it's a pleasure to enhance your bike!
Your support is a vital source of motivation for our entire team!
Best regards,
Tom - Nova Ride
Quality of product is awesome
Quality of product is awesome. It was shipped quickly
Thanks !
21 March 2026
Reply from Nova Ride
Dear Pau,
Thanks again for sharing your feedback! Your support is a vital source of motivation for our entire team; it's a pleasure to enhance your bike!
We wish you many enjoyable rides with your new combo finally complete!
Best regards,
Tom - Nova Ride
Reply from Nova Ride
Dear Nicolas,
Thank you so much for sharing your feedback! We're delighted to hear that you're happy with the Nova Ride product quality and delivery service; it's a pleasure to enhance your bike!
Your support is a vital source of motivation for our entire team! We wish you many enjoyable rides with your new derailleur pulleys!
Best regards,
Tom - Nova Ride
Reply from Nova Ride
Dear David,
Thank you so much for sharing your feedback. We're delighted to hear that you're happy with the Nova Ride product quality and delivery service; it's a pleasure to enhance your practice!
Your support is a vital source of motivation for our entire team! We wish you many enjoyable secure rides with your new chain keeper!
Best regards,
Tom - Nova Ride
Reply from Nova Ride
Dear Atnhony,
Thank you for your feedback! We're delighted you're happy with your purchase and delivery time.
We wish you many enjoyable rides with your new derailleur pulleys EVO and your new Direct Mount UDH !
Best regards,
Tom - Nova Ride
I bought the shimano pulley wheel
I bought the shimano pulley wheel
They were quiet wide at the center they didn't sit properly in the cage, ended up removing them and also bought the derailleur hanger UHD for shimano, it turns out it doesn't fit my frame
All in all not a good experience
19 February 2026
Reply from Nova Ride
Dear Majed,
Thank you for reaching out and providing us with your feedback. We are truly sorry to hear that our products are not fitting your bike as expected.
Since we do not have the specific reference for your current derailleur, it is difficult for us to provide precise guidance. However, if the parts do not fit properly, it is likely that your bike is equipped with a Dura-Ace 12-speed group set, which would mean the incorrect product reference was ordered.
Regarding the derailleur hanger: as specified on the product page for our NRC Direct Mount Derailleur Hanger UDH for Shimano, this component is only compatible with frames that have the UDH (Universal Derailleur Hanger) standard.
To ensure we get you the right solution, we invite you to contact our technician directly. Please fill out the form at the following link so we can take a closer look at your setup:
https://novatoride.com/pages/conditions-de-garantie
Thank you for your understanding, and we look forward to helping you resolve this.
Kind regards,
Tom - Nova Ride
Very easy to order from with high…
Very easy to order from with high quality products
19 February 2026
Reply from Nova Ride
Dear Vincent,
Thank you so much for sharing your complete feedback. We're delighted to hear that you're happy with the Nova Ride product quality and the ordering service; it's a pleasure to enhance you in your practice!
Your support is a vital source of motivation for our entire team! We wish you many enjoyable rides with your new Direct Derailleur Hanger!
Best regards,
Tom - Nova Ride
I bought OSPW and BB and i am more…
I bought OSPW and BB and i am more happy with there products. Top quality. I will surely recommend it to my friends.
18 February 2026
Reply from Nova Ride
Dear Wennie,
Thank you so much for sharing your feedback!
We're delighted to hear that you're happy with the Nova Ride product quality; it's a pleasure to enhance you in your practice.
Your support is a vital source of motivation for our entire team! We wish you many enjoyable rides with your new CCD & CBB combo!
Best regards,
Tom - Nova Ride
Doesn't fit!!!!!
14 February 2026
Reply from Nova Ride
Cher Jacques,
Nous vous remercions pour votre retour. Nous sommes navrés d'apprendre que notre patte de dérailleur ne convient pas à votre vélo.
Comme précisé dans le titre et la description de la fiche produit, notre modèle NRC Direct Mount Derailleur Hanger UDH pour Shimano est exclusivement compatible avec les cadres utilisant le standard de patte de dérailleur arrière UDH.
Procédure de retour.
Pour initier votre demande de remboursement, nous vous invitons à suivre les étapes suivantes :
1. Notification : Envoyez un e-mail à sav@novatoride.com en mentionnant votre numéro de commande avant tout renvoi.
2. Conditions : Le produit doit être neuf, non utilisé (jamais installé) et retourné dans son emballage d'origine dans un délai de 30 jours suivant la réception.
3. Frais et transport : Les frais de retour sont à votre charge. Nous ne facturons aucun frais de restockage, mais les frais de livraison initiaux ne sont pas remboursables.
4. Inspection : Dès réception, nous inspecterons le produit. Si celui-ci est jugé conforme et recommercialisable, votre remboursement sera traité immédiatement.
Vous trouverez l'intégralité de nos conditions ici : https://novatoride.com/policies/refund-policy
Nous espérons que ces précisions faciliteront vos démarches. Malgré ce souci de compatibilité, nous espérons conserver votre confiance et vous revoir bientôt chez Nova Ride.
Bien cordialement,
L'équipe Nova Ride
$110 tariff on a $180 part
Great part but paid $110 tariff on a $180 part. Realize this is not the fault of Nova Ride but was not aware of the size of the tariff and did not have a way to refuse shipment without losing $180.
10 February 2026
Reply from Nova Ride
Dear Chris,
Thanks for your feedback, We are sorry to hear that you were disappointed with the customs tariff applied to your package by your country's customs.
We value your recognition that the responsibility does not relate to Nova Ride. These fees are determined by the customs agency of the destination country, and therefore, Nova Ride has no control over them.
That's why at checkout we offer two options: "DHL Express | Customs fees not included" which you have chosen, and "DHL Express | Customs fees included" which charges you a higher amount but there are no surprises on arrival as we take care of it from the amount of your order upfront.
If you want more info, everything is detailed in our shipping policy:
"Customs fees included" Option: For international orders, we offer you the option to pre-pay these fees as an additional charge when placing your order. By choosing this option, Nova Ride covers all customs fees, guaranteeing that the price displayed is the final price, with no surprises upon delivery.
"Customs fees not included" Option: You only pay the shipping costs on our website novatoride.com. Customs duties and taxes will need to be paid directly to your country's customs authorities upon arrival of your package.
https://novatoride.com/en/policies/shipping-policy
Hope this helps to understand the situation, and we hope that you'll still love pedaling with your new derailleur pulleys!
Kind regards,
Tom - Nova Ride
Reply from Nova Ride
Dear Rainer,
Thank you so much for sharing your complete feedback. We're delighted to hear that you're happy with the Nova Ride product quality and service; it's a pleasure to enhance you in your practice!
Your support is a vital source of motivation for our entire team! We wish you many enjoyable rides and perf with your new combo!
Best regards,
Tom - Nova Ride
Reply from Nova Ride
Dear Paulo,
We're thrilled to hear that you're satisfied with the Nova Ride product quality and efficiency!
Thanks for sharing your positive experience with the brand, your solid support means a lot to us, it's much appreciated. Enjoy the smooth ride with your bottom bracket!
Kind regards,
Tom - Nova Ride
Bottom bracket is fine watch for tariffs
Bottom bracket is fine. US buyers just be aware you could get charged with a tariff. I I had to pay an additional 49 dollars. Had I known that I would have passed on this bottom bracket
25 January 2026
Reply from Nova Ride
Dear Alan,
Thanks for your feedback, We are sorry to hear that you were disappointed with the customs tariff applied to your package by your country's customs.
Please note that shipping costs do not include customs duties and taxes. These fees are determined by the customs agency of the destination country, and therefore, Nova Ride has no control over them.
That's why at checkout we offer two options: "DHL Express | Customs fees included" which charges you a higher amount but there are no surprises on arrival as we take care of it from the amount of your order upfront, and "DHL Express | Customs fees not included" which you have chosen.
If you want more info, everything is detailed in our shipping policy:
"Customs fees included" Option: For international orders, we offer you the option to pre-pay these fees as an additional charge when placing your order. By choosing this option, Nova Ride covers all customs fees, guaranteeing that the price displayed is the final price, with no surprises upon delivery.
"Customs fees not included" Option: You only pay the shipping costs on our website novatoride.com. Customs duties and taxes will need to be paid directly to your country's customs authorities upon arrival of your package.
https://novatoride.com/en/policies/shipping-policy
Hope this helps to understand the situation, and we hope that you'll still love pedaling with your new bottom bracket!
Kind regards,
Tom - Nova Ride
Great Company.. Great components
Nova To Ride makes World Tour level components that regular joes and weekend warriors have an opportunity to use to improve our rides, whether we’re on a coffee ride or an amateur race. You also upgrade the look of your bike while you’re at it. Get yours before they sell out because they do sell out!! Also GREAT customer service!!
20 January 2026
Reply from Nova Ride
Dear Dustyn,
Thank you so much for sharing your complete feedback!
We're delighted to hear that you're happy with the Nova Ride product quality and service; it's a pleasure to enhance you in your practice.
Your support is a vital source of motivation for our entire team! We wish you many enjoyable rides with your new pulley wheels EVO!
Best regards,
Tom - Nova Ride
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