Had a really positive experience with Damien from Novated Lease Australia. What stood out most was how quick and responsive he was throughout the whole process. Questions were answered promptly, actio... See more
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Review summary
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Reviews shaping this summary
As this was my first time entering into a Novated lease, I really had no idea what was expected or how it worked. I was dealing with Jana Mason, and she absolutely streamlined the entire process. Very... See more
Company replied
Thankyou Damien for the smooth process. I didn't have to stress or worry too much as I felt comfortable that Damien had everything under control. I'm really happy that everything was completed in such... See more
Company replied
First time doing a novated lease and I genuinely had no idea what I was getting into — Jana made the whole process easy. She answered every question I had (there were plenty) without making me feel l... See more
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Company details
About Novated Lease Australia
Written by the company
Novated Lease Australia is a provider of expert novated lease packaging solutions for employees. We help you realise the significant tax savings and fleet-buying car discounts that novated leasing offers.
We appreciate novated leasing can seem complicated. But not when you’re advised by the right people. It’s why we’ve built a team of highly experienced, expert consultants who help you understand how a novated lease will work best for your situation.
We make the process of setting up a novated lease simple, accessible and transparent, with excellent customer service at every step.
Get started on your leasing journey:Get a quote
Contact info
3/201 Miller Street, 2060, North Sydney, Australia
- 1300 664 332
- hello@nla.com.au
- novatedleaseaustralia.com.au
Novated Lease Calculator
5.0
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Excellent leasing experience with NLA
I had an excellent experience with Andrew Finch from Novated Lease Australia, while arranging my novated lease. I had a lot of questions throughout the process, and he was always patient, responsive, and incredibly thorough in explaining everything. I really appreciated the clear breakdown of different cost combinations and scenarios (different lease terms, with and without maintenance inclusions, etc.), which made it so much easier to make an informed decision.
He also helped me compare options against competitors and clearly explained how the costs stacked up. Whenever something was too detailed for email, he didn’t hesitate to call and talk it through. Communication was outstanding—always within 24 hours, and sometimes even late at night, which showed real dedication and care.
Truly professional, transparent, and supportive from start to finish.
Highly recommend! 🙌
18 December 2025
Unprompted review
Reply from Novated Lease Australia
Hi George,
Thank you so much for the fantastic five-star review! We're absolutely thrilled to hear you had such a great experience and we sincerely appreciate you taking the time to share your feedback.
Knowing our efforts have made a positive impact for you truly means a lot to our entire team. We're committed to providing the best possible service, and your kind words are a wonderful validation of our hard work.
Kind regards,
Kristy Lake
Chief Operating Officer
Great services
I am very appreciative of Elle Carasco's help in going through the process and explaining everything to me, thank you so much for your patience and happy to go with Novated again.
9 February 2026
Unprompted review
Reply from Novated Lease Australia
Hi Cedric,
Thank you so much for the fantastic five-star review! We're absolutely thrilled to hear you had such a great experience and we sincerely appreciate you taking the time to share your feedback.
Knowing our efforts have made a positive impact for you truly means a lot to our entire team. We're committed to providing the best possible service, and your kind words are a wonderful validation of our hard work.
Kind regards,
Kristy Lake
Chief Operating Officer
Jana was amazing
Jana was amazing. So polite, friendly, prompt. Always kept me up to date. My deal was a bit tricky but she gave informed advice and suggestions. The whole process was really easy. Strongly recommend NLA. Thank you Jana! Super!
6 February 2026
Unprompted review
Reply from Novated Lease Australia
Hi Sajid,
Thank you so much for the fantastic five-star review! We're absolutely thrilled to hear you had such a great experience and we sincerely appreciate you taking the time to share your feedback.
Knowing our efforts have made a positive impact for you truly means a lot to our entire team. We're committed to providing the best possible service, and your kind words are a wonderful validation of our hard work.
Kind regards,
Kristy Lake
Chief Operating Officer
Excellent service and responsiveness
Excellent service and responsiveness throughout the process. Elias provided very personalised support and made everything easy to understand. Would definitely recommend for anyone considering a novated lease.
5 February 2026
Unprompted review
Reply from Novated Lease Australia
Hi Mark,
Thank you so much for the fantastic five-star review! We're absolutely thrilled to hear you had such a great experience and we sincerely appreciate you taking the time to share your feedback.
Knowing our efforts have made a positive impact for you truly means a lot to our entire team. We're committed to providing the best possible service, and your kind words are a wonderful validation of our hard work.
Kind regards,
Kristy Lake
Chief Operating Officer
A welcoming professional approach from…
A welcoming professional approach from the NLA team very streamlined and relatively easy process to follow
5 February 2026
Unprompted review
Reply from Novated Lease Australia
Hi Bill,
Thank you so much for the fantastic five-star review! We're absolutely thrilled to hear you had such a great experience and we sincerely appreciate you taking the time to share your feedback.
Knowing our efforts have made a positive impact for you truly means a lot to our entire team. We're committed to providing the best possible service, and your kind words are a wonderful validation of our hard work.
Kind regards,
Kristy Lake
Chief Operating Officer
My overall experience with NLA was very smooth!
My overall experience with NLA was very smooth.
I was dealing with Mary Hatzi (a leasing consultant), and she was very supportive along the way, was kept up to dated with the status of the applicantion, and was very responsive.
The team at NLA was able to bring me a good deal from the dealership. Thanks team NLA and Mary for your great services!
27 January 2026
Unprompted review
Reply from Novated Lease Australia
Hi Michael,
Thank you so much for the fantastic five-star review! We're absolutely thrilled to hear you had such a great experience and we sincerely appreciate you taking the time to share your feedback.
Knowing our efforts have made a positive impact for you truly means a lot to our entire team. We're committed to providing the best possible service, and your kind words are a wonderful validation of our hard work.
Kind regards,
Kristy Lake
Chief Operating Officer
Thanks again Mary as always so amazing…
Thanks again Mary as always so amazing to deal with very patient and listens to your requests and changes and makes the whole process so seamless and easy. Always recommend you and the NLA team :)
29 January 2026
Unprompted review
Reply from Novated Lease Australia
Hi Alicia,
Thank you so much for the fantastic five-star review! We're absolutely thrilled to hear you had such a great experience and we sincerely appreciate you taking the time to share your feedback.
Knowing our efforts have made a positive impact for you truly means a lot to our entire team. We're committed to providing the best possible service, and your kind words are a wonderful validation of our hard work.
Kind regards,
Kristy Lake
Chief Operating Officer
David Refalo was a delight to work…
David Refalo was a delight to work with. The process was very easy and straightforward. They explain how the complex novated lease works. Very quick turnaround and flexible with any encountered changes. Would definitely use them again.
23 January 2026
Unprompted review
Reply from Novated Lease Australia
Hi Omar,
Thank you so much for the fantastic five-star review! We're absolutely thrilled to hear you had such a great experience and we sincerely appreciate you taking the time to share your feedback.
Knowing our efforts have made a positive impact for you truly means a lot to our entire team. We're committed to providing the best possible service, and your kind words are a wonderful validation of our hard work.
Kind regards,
Kristy Lake
Chief Operating Officer
Mitch
Mitch! Mate ! You are a legend , done absolutely everything he could do get the deal done & dusted in record time ! Unreal super helpful & pleasant to deal with will be recommending people for the future ! Cheers Mitch
23 January 2026
Unprompted review
Reply from Novated Lease Australia
Hi Josh,
Thank you so much for the fantastic five-star review! We're absolutely thrilled to hear you had such a great experience and we sincerely appreciate you taking the time to share your feedback.
Knowing our efforts have made a positive impact for you truly means a lot to our entire team. We're committed to providing the best possible service, and your kind words are a wonderful validation of our hard work.
Kind regards,
Kristy Lake
Chief Operating Officer
Fantastic Team experience
I've played with the idea of getting a lease before but have never been happy with the assistance that I previously received...until I decided to use NLA. From day 1 your team (Damien!) helped me thru every step of the process. He was patient (ridiculously so) with my queries, and EXTREMELY accommodating to my requests. I felt like I had a team behind me on this purchase, who were in it for my best interest. Well done. I am extremely happy with the service and could not recommend Damien and the team and NLA enough.
21 January 2026
Unprompted review
Reply from Novated Lease Australia
Thank you so much for the fantastic five-star review! We're absolutely thrilled to hear you had such a great experience and we sincerely appreciate you taking the time to share your feedback.
Knowing our efforts have made a positive impact for you truly means a lot to our entire team. We're committed to providing the best possible service, and your kind words are a wonderful validation of our hard work.
Kind regards,
Kristy Lake
Chief Operating Officer
Great Experience!
My experience leasing a car through NLA was seamless and I could not be happier with how the process was managed. Mitch took the time to explain all of the details of the lease with myself and was always happy to answer my questions. Mitch went above and beyond to get our deal done and he was able to secure our car before the busy Christmas period. Would absolutely recommend using NLA
20 January 2026
Unprompted review
Reply from Novated Lease Australia
Hi Gideon,
Thank you so much for the fantastic five-star review! We're absolutely thrilled to hear you had such a great experience and we sincerely appreciate you taking the time to share your feedback.
Knowing our efforts have made a positive impact for you truly means a lot to our entire team. We're committed to providing the best possible service, and your kind words are a wonderful validation of our hard work.
Kind regards,
Kristy Lake
Chief Operating Officer
Just wanted to say how great your staff…
Just wanted to say how great your staff member (SIMONE) was at handling my call. Nothing was a problem and Simone was so helpful courteous polite and very patient ....with all my questions. Such a pleasure to be spoken to by a real professional. Best wishes to you Simone....Todd
14 January 2026
Unprompted review
Reply from Novated Lease Australia
Hi Todd,
Thank you so much for the fantastic five-star review! We're absolutely thrilled to hear you had such a great experience and we sincerely appreciate you taking the time to share your feedback.
Knowing our efforts have made a positive impact for you truly means a lot to our entire team. We're committed to providing the best possible service, and your kind words are a wonderful validation of our hard work.
Kind regards,
Kristy Lake
Chief Operating Officer
Seamless and efficient, great customer service.
From me asking how a novated lease works, to selecting a car and picking it up - all took less than a month.
The person in charge of guiding me through it and answering all my questions in and out of work hours - Matt Sutianto was professional, competent and overall was excellent.
15 January 2026
Unprompted review
Reply from Novated Lease Australia
Hi Caleb,
Thank you so much for the fantastic five-star review! We're absolutely thrilled to hear you had such a great experience and we sincerely appreciate you taking the time to share your feedback.
Knowing our efforts have made a positive impact for you truly means a lot to our entire team. We're committed to providing the best possible service, and your kind words are a wonderful validation of our hard work.
Kind regards,
Kristy Lake
Chief Operating Officer
Smooth from start to finish
Smooth from start to finish. Elle was amazing!
13 January 2026
Unprompted review
Reply from Novated Lease Australia
Hi Emmanuel,
Thank you so much for the fantastic five-star review! We're absolutely thrilled to hear you had such a great experience and we sincerely appreciate you taking the time to share your feedback.
Knowing our efforts have made a positive impact for you truly means a lot to our entire team. We're committed to providing the best possible service, and your kind words are a wonderful validation of our hard work.
Kind regards,
Kristy Lake
Chief Operating Officer
Elias was a pleasure to deal with and…
Elias was a pleasure to deal with and he ensured the entire process was seamless. Highly recommend
21 November 2025
Unprompted review
Reply from Novated Lease Australia
Thank you so much for the fantastic five-star review! We're absolutely thrilled to hear you had such a great experience and we sincerely appreciate you taking the time to share your feedback.
Knowing our efforts have made a positive impact for you truly means a lot to our entire team. We're committed to providing the best possible service, and your kind words are a wonderful validation of our hard work.
Kind regards,
Kristy Lake
Chief Operating Officer
We leased two new cars and the service…
We leased two new cars and the service from Jana at NLA was outstanding. She made the process really easy and really went above and beyond, securing me my ideal EV when there was some delays from the dealer I'd ordered with & also saved us money in the process! We could not have been happier with the service from Jana who acted as a real champion for us. Will be recommending to our staff and friends.
9 December 2025
Unprompted review
Reply from Novated Lease Australia
Hi Dave,
Thank you so much for the fantastic five-star review! We're absolutely thrilled to hear you had such a great experience and we sincerely appreciate you taking the time to share your feedback.
Knowing our efforts have made a positive impact for you truly means a lot to our entire team. We're committed to providing the best possible service, and your kind words are a wonderful validation of our hard work.
Kind regards,
Kristy Lake
Chief Operating Officer
Excellent customer service
8 January 2026
Unprompted review
Reply from Novated Lease Australia
Hi Mathew,
Thank you so much for the fantastic five-star review! We're absolutely thrilled to hear you had such a great experience and we sincerely appreciate you taking the time to share your feedback.
Knowing our efforts have made a positive impact for you truly means a lot to our entire team. We're committed to providing the best possible service, and your kind words are a wonderful validation of our hard work.
Kind regards,
Kristy Lake
Chief Operating Officer
Simples
The team, particularly Simone, were great in breaking down what is a complicated process into a much more simplified one. She answered my questions promptly and without any issue. I've already recommended this process to my neighbour :)
10 December 2025
Unprompted review
Reply from Novated Lease Australia
Hi Nik,
Thank you so much for the fantastic five-star review! We're absolutely thrilled to hear you had such a great experience and we sincerely appreciate you taking the time to share your feedback.
Knowing our efforts have made a positive impact for you truly means a lot to our entire team. We're committed to providing the best possible service, and your kind words are a wonderful validation of our hard work.
Kind regards,
Kristy Lake
Chief Operating Officer
Daniel was a big support and kept me up…
Daniel was a big support and kept me up to date over the entire process. Thanks for the great outcome.
7 January 2026
Unprompted review
Reply from Novated Lease Australia
Hi Lance,
Thank you so much for the fantastic five-star review! We're absolutely thrilled to hear you had such a great experience and we sincerely appreciate you taking the time to share your feedback.
Knowing our efforts have made a positive impact for you truly means a lot to our entire team. We're committed to providing the best possible service, and your kind words are a wonderful validation of our hard work.
Kind regards,
Kristy Lake
Chief Operating Officer
Matt was superbly patient helping me…
Matt was superbly patient helping me navigate my first lease. There was much back and forth while I sorted out how things work and getting documentation in place, then a rush at the end with staff away for the festive season. Matt had to repeat work on my behalf and followed up to expedite accordingly. Thank you Matt.
16 December 2025
Unprompted review
Reply from Novated Lease Australia
Hi Ade,
Thank you so much for the fantastic five-star review! We're absolutely thrilled to hear you had such a great experience and we sincerely appreciate you taking the time to share your feedback.
Knowing our efforts have made a positive impact for you truly means a lot to our entire team. We're committed to providing the best possible service, and your kind words are a wonderful validation of our hard work.
Kind regards,
Kristy Lake
Chief Operating Officer
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