Nv Reviews 110

Absolutely disgusting customer service, the way in which you deal with your customers MARKEE is absolutely disgraceful!! You certainly need to learn "RESPECT PLEASE", as you rudely told us too after simply requesting our login details. You told us we didn't reply to a question to which there was no question, so we simply replied ??? And we got this absolutely unprofessional simply rude response!

May I suggest or even insist you book yourself on a customers services course!

My subscription ran out today, tried contacting them after being with them for 2-3 years, no response so opened a ticket to chat with them. Markee closed it straight away. Marker has also told me in a email to go somewhere else and pay a subscription, as you will see in a copy of email below;
Hello,

Change is inevitable. We hope you are using the latest app as we have announce since January 2024 to use the latest app. If you are not using the latest app from us, you will not achieved the extreme performance of our app. It will only takes few minutes to install the latest app. If you will not use the latest app, its up to you. If you complain of intense buffering and freezing, channels will not load up it is up to you. We have announced in the group and if you ae not in the group, its also your choice. But if you keep on complaining. You can go somewhere else who fits your attitude. Being close minded person.

Yes you are paying for your subscription but we cannot take any risk in terms of safety and security. We have to update our app from time to time and we announce that in our discord group. We have been telling you to join our discord group for years already. If you do not want to join we respect that.

If you do not want our help, then don't email us.

If this is not good enough for you, it is not our lost. We never lack in explaining and helping you the best way possible. It is you who refused help from us.

If you do not like changes we do on our system for safely and security, you go somewhere else cheaper where it is very easy to put the system down.
I WOULD NOT Recommend this company to any of my friends from now on
Steve

Wouldn't accept my card details even though they were correct. The chat function is just a useless AI program. I think they wanted me to pay with Bitcoin. I'll go elsewhere.

The streaming service is very good, but of late the discord service after 20.00 hasn't been good, they do tell you after that time you may not get an answer, the customer realations is poor, when I complained I got verbally abused and told to use sky, I got an apology, then I left told them my reason but got a disparaging email back, would I use them gain probably, but they need to know your the customer

Absolutely excellent service with an excellent team behind everything , superb support when it's needed which is rare , all in all a fantastic streaming service .

Requested free trial and waited for email. Nothing for several hours and then sent messenger query. Nothing. This morning asking why I had not used the trial. Found the email in spam box. Told them this and they said I still had a few hours to review. I told them not to bother. There are many suppliers around. Then got a very curt email trying to say that it was my fault the email had gone to trash. It wasn't in trash but spam but they don't seem to know the difference. I would therefore question so many 5 star reviews for customer service if this is an example or did I get a rogue employee?
I think this Sat's it all , complain 31st July reply 28th Sept. JOKE!

Couldn't be much better. Acceptable price, excellent customer support and a very good product

Within an hour of requesting the FREE trial I had the App installed and watching TV, films, series and catch-up with perfect quality. The following day I purchased the Multi Room package which is by far the least expensive than lesser quality providers. The Customer service support is amazing, no more than 10 mins to get a reply to any inquiries I had. When I was sent the trial app link the easy to follow instructions were so simple to follow meaning I was up and running in just a few minutes. Although a very recent customer I Highly recommend Nova Streams.

2nd year of using nova. Highly recommended one of the best out there.

Customer care 5 stars also. Answer quickly and professionally

Thank you again Nova

Great service...had for 2 yrs without any problems

Brilliant service, great channels and support. First class!!

This the best service currently available customer services are second to none

Over the last two year the service has been very good with very very little down would recommend that you try it

The best streaming service with the best back up team available anywhere.

Nova streams provides an excellent service from grogrammes, films and series. They are quick to respond to general and technical issues. I have experienced two other similar services but Nova Streams beats them both hands down for price and programme choice

Love nova streams quick response if any problems plenty to watch on live stream and movies and TV series

Great service . Been with them a few years now and friends we have recommended Nova to have also been well pleased 😁

Really glad we changed from virgin to nova TV, excellent value and customer service, definitely recommend