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Novamar Insurance Mexico Reviews 

800
•
TrustScore 5 out of 5

4.9

Insurance Broker
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Review summary

Created with AI, based on recent reviews

Looking at 214 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their knowledge, helpfulness, and professional approach, making interactions pleasant and efficient. The service provided is frequently described as excellent, characterized by quick response times and an overall easy and smooth process. Reviewers particularly appreciate the clear communication and detailed explanations from agents, ensuring a comprehensive understanding of their needs. Many customers also highlight the convenience of communicating in English, which greatly enhances the user experience and accessibility. This commitment to helpful customer service and efficient processes contributes to a highly positive overall impression.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their knowledge, helpfulness, and... See more

Service

Customers consistently note positive experiences with service, often highlighting its efficiency and speed.... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the staff for their... See more

User experience

People report positive experiences with user experience, consistently describing processes as easy, quick,... See more

Response time

Consumers find response times to be positive, with many reviewers highlighting the quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Launa Brockman was very easy to work with and very helpful, especially being able to speak English with her and her great southern accent! She’s very knowledgeable and helpful when it comes to our ins... See more

Rated 5 out of 5 stars

We appreciated the quick and efficient service Antonio Gonzáles provided to us. He was very prompt in answering our questions and answered all questions to our satisfaction. This is our first tim... See more

Rated 5 out of 5 stars

Novamar makes it so easy to buy and renew my auto policy. The online tool is great saving me time when renewal comes up and I can easily print a copy of my policy for my glove box. That being said, if... See more

Rated 5 out of 5 stars

I am a client of Novamar Insurance and they are very knowledgeable, helpful and efficient. Very very good customer service. Andrea was looking after my claim and she made sure I was notified in a time... See more

Company details

  1. Insurance Broker
  2. Auto Insurance Agency
  3. Health Insurance Agency
  4. Home Insurance Agency
  5. Liability Insurance Company
  6. Travel Insurance Company

Written by the company

Novamar Insurance Mexico / MGI Agente de Seguros, S.A. de C.V. is an all Lines Mexican Insurance Brokerage firm founded in 2009 and an affiliate company of Novamar Insurance Group, Inc. a US Insurance Brokerage company with a combined experience of more than 200 years in the insurance Industry. We work with the most established international and national insurance companies and have designed specific insurance products to meet our customers´ unique needs. Our corporate headquarters are located in Puerto Vallarta, with representation offices in Los Cabos, Cancún, San Miguel de Allende, Cancun, and Mexico City, providing nationwide coverage and personalized service. At Novamar Insurance Mexico a helpful bilingual team member is never far away. We are committed to designing and distributing insurance products to address the specific needs of our customers, leveraging high-end technology to deliver our products efficiently, while always providing the highest level of service. We partner with the leading insurance companies in both national and international markets, enabling us to offer innovative and highly competitive products. Our mission is to deliver expert advisory services and access to the best insurance solutions, at the most competitive price, backed by deep industry knowledge and a commitment to superior service quality.

Contact info

4.9

Excellent

TrustScore 5 out of 5

800 reviews

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4.9

All reviews

(800)

226 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Policy initiation

Scarlett was very helpful in creating various quotes and arriving at a final policy that I was happy with. Should I ever have a claim, I hope that the same level of satisfaction can be reported.

3 July 2026
Rated 5 out of 5 stars

Helpful and patient insurance services broker

Melissa was very patient over several weeks, sharing her knowledge and advice and answering the many questions I had on the home policy. I’m confident I understand the benefits and limitations and have the right policy at the right price, to cover my property. Thanks Melissa!

30 June 2026
Rated 5 out of 5 stars

Exceptional Customer Service – Highly Recommended!

I can't recommend Melissa at Novamar Insurance Mexico highly enough.

I was referred to Melissa for our Mexican auto insurance before our move to Mexico. I sent her all of our information late Friday afternoon, and within hours she had three policy options ready for us to review. By Monday morning, everything was finalized and we were fully insured and ready for our trip.

Melissa was professional, knowledgeable, incredibly thorough, and an absolute pleasure to deal with. As Canadians with very limited Spanish, we really appreciated that she was able to assist us in English, making the entire process completely stress-free.

The whole experience was fast, easy, and efficient from start to finish. Her communication was excellent, she answered all of our questions promptly, and the level of customer service was truly second to none.

If you're looking for Mexican auto insurance, I wouldn't hesitate to recommend Melissa. She made what could have been a complicated process incredibly simple.

29 June 2026

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