I used Nova for the sale of my mums house and can highly recommend them. Although we had a short chain we had complexities of acting under a power of attorney, some outstanding changes with the lan... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Rajitha and Sadham both worked to give weekly updates, answering extra questions in a timely fashion and giving updates as and when they occurred. When Rajitha was on holiday he had someone continue... See more
Company replied
We used Nova legal for our selling & purchasing properties . They were great from start to finish kept us updated as much as possible. They explained in much details as possible things highlighted in... See more
Company replied
We used Nova as first time buyers and they were fantastic. Our purchase was handled by Sumaiya Shabdeen and Zahra Mamon who were excellent in helping us navigate a situation that was completely new to... See more
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Company details
Written by the company
Nova specialises in fast, transparent conveyancing, partnering closely with estate agents and brokers to deliver a seamless property-moving experience for clients. With a track record of award-winning service, Nova stands out for its exceptional speed, dedicated relationship management, and 24/7 tracking throughout the transaction.
Contact info
Oriel House, 26, The Quadrant, TW9 1DL, Richmond, United Kingdom
- 020 3861 0504
- novalegal.co.uk
4.8
Excellent
467 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They kept me informed as much as…
They kept me informed as much as possible and the online portal was great. I got Anuki and Aneegha and they were both super friendly and fast at their job! 16 weeks on the dot tomorrow and it's completion day.
16 July 2026
Unprompted review
Reply from Nova
Dear Jemma,
Thank you for your wonderful feedback! We’re delighted to hear that Anuki and Aneegha kept you well informed throughout the process and that you found our online portal easy to use. It’s great to know their friendly and efficient support helped make your experience a positive one.
Congratulations on your completion, and thank you for choosing Muve!
Kind regards,
Thilan
Team NOVA
Nova has been excellent
Nova has been excellent with handling the sale of my property. Rachel Bayford and Sarah Roberts were outstanding. Helpful, friendly, efficient and quick to respond. Highly recommended
14 July 2026
Unprompted review
Reply from Nova
Dear Marcus,
Thank you for your wonderful feedback! We’re delighted to hear that Rachel and Sarah provided such helpful, friendly, and efficient support throughout the sale of your property.
We truly appreciate your recommendation and will be sure to pass your kind words on to Rachel and Sarah.
Kind regards,
Thilan
Team NOVA
Fantastic customer service all way…
Fantastic customer service all way through! Couldn’t thank Sumaiya, and Zahra enough super fast service too ⭐️⭐️⭐️⭐️⭐️
9 June 2026
Unprompted review
Reply from Nova
Dear Kaylene,
Thank you for your fantastic feedback! We’re delighted to hear that Sumaiya and Zahra provided excellent customer service and a fast, efficient experience throughout your transaction.
We truly appreciate your kind words and will be sure to pass them on to both of them.
Kind regards,
Thilan
Team NOVA
I appreciate the Nova Convincing team…
I appreciate the Nova Convincing team for being friendly, professional, and knowledgeable. They were always polite, responsive, and willing to answer my questions, which made the overall experience pleasant.
However, I would not recommend choosing the Nova racket option based on my experience. It was not completed within the promised 25 working days, and the delays made it feel like a poor value for the money. If you’re expecting the work to be finished within the agreed timeframe, you may want to consider other options.
Overall, the staff are experienced and courteous, but the failure to meet the promised deadline had a significant impact on my experience.
30 June 2026
Reply from Nova
Dear Ahmad,
Thank you for taking the time to share your feedback.
We're pleased to hear that you found the Nova team friendly, professional, and knowledgeable, and that their responsiveness and willingness to answer your questions helped make the process a positive one. Providing a supportive and professional service is something we take great pride in.
We also appreciate your honest feedback regarding the Nova Fast Track service. We're sorry to hear that the transaction was not completed within the expected timeframe and understand your disappointment.
While we always aim to meet our stated timelines, there can occasionally be factors outside our control that impact the progress of a transaction. Nevertheless, we recognise the importance of setting and meeting expectations, and we'll ensure your comments are shared with the relevant teams for review.
Thank you again for your balanced and constructive feedback. We wish you all the very best in your new home.
Kind Regards,
Aamirah
Team NOVA
Slow and poor
My daughter used this company to buy a shared ownership property. I wouldn't touch them with a barge pole. There was no chain, just my daughter and the seller, and it took 6 months from beginning to end. Nova were slow, taking 24 hours to reply to phone messages and e-mails. They had no sense of urgency, and weren't communicating with the sellers solicitor. They didn't chase things up and so paperwork languished in intrays for days/weeks/months. Don't use them.
9 July 2026
Unprompted review
Reply from Nova
Dear Mrs. Sharon,
Thank you for taking the time to share your experience.
We are very sorry to hear about the difficulties you encountered and that the service you received did not meet the standards we strive to provide. Your feedback is important, and we fully acknowledge the concerns you have raised.
To ensure this is addressed properly, please be assured that this has been raised as a formal complaint, and a dedicated agent from our Resolutions Team will review the matter thoroughly. They will be in contact with you to discuss your concerns and assist in resolving the issue.
Kind regards,
Aamirah
Team NOVA
Sumaiya Shabdeen and Zahra Mamon were…
Sumaiya Shabdeen and Zahra Mamon were great, they kept us up to date regularly and answer to all our questions as first time buyers!
10 July 2026
Unprompted review
Reply from Nova
Dear Mara,
Thank you for taking the time to leave your feedback.
We're delighted to hear that Sumaiya Shabdeen and Zahra Mamon provided such great support throughout your home-buying journey. As first-time buyers, we understand how important it is to have a team that keeps you informed and is on hand to answer any questions, so it's wonderful to know that they helped make the process easier for you.
We'll be sure to share your kind words with Sumaiya and Zahra, who will be delighted to know that their communication and support were appreciated.
Thank you!
Kind regards,
Anjalee
Team NOVA
I would suggest anyone to use Nova…
I would suggest anyone to use Nova Legal if they want to complete a transaction for buying a property.
They were responsive and always had time to explain to me being completely irrelevant absolutely EVERYTHING.
Big shout out to Noor and Michelle, these ladies were the ones leading my case and we completeted in exactly 4 months!
10 July 2026
Unprompted review
Reply from Nova
Dear Eleni,
Thank you for taking the time to share your experience and for your recommendation.
We're delighted to hear that you would recommend NOVA Legal to others looking to purchase a property. Buying a home can be a complex process, so it's wonderful to know that the team was responsive, supportive, and always willing to take the time to explain everything clearly throughout your journey.
A special thank you for recognising Noor and Michelle. We're pleased to hear that they provided the guidance and reassurance you needed and helped you successfully complete your purchase within four months. We will be sure to share your kind feedback with them.
Thank you again for your recommendation and for choosing NOVA. We wish you every happiness in your new home.
Thank you!
Kind regards,
Anjalee
Team NOVA
I had an amazing experience
I had an amazing experience with this business. The team was friendly, knowledgeable and efficient. They made entire process smooth and stressfree. Special thanks to Adele and Noor who were always friendly and helpful.
I can recommend them to everyone.
1 July 2026
Unprompted review
Reply from Nova
Dear Ingrida,
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that you had an amazing experience with NOVA. Providing a friendly, knowledgeable, and efficient service is what we strive for, so it's fantastic to know that the team helped make your conveyancing journey smooth and stress-free.
A special thank you for recognising Adele and Noor. We're pleased to hear that they were consistently friendly, helpful, and supportive throughout the process. We will be sure to share your kind feedback with them.
Thank you for your recommendation and for choosing NOVA. We wish you all the very best for the future.
Thank you!
Kind regards,
Anjalee
Team NOVA
Highly recommend
Adele and Nishanth were both very professional and attentive during my house purchase. As this was my first purchase, I appreciated their patience and direction throughout.
Thank you both.
9 July 2026
Unprompted review
Reply from Nova
Dear Sam,
Thank you for taking the time to leave such a positive review.
We're delighted to hear that Adele and Nishanth provided professional and attentive support throughout your house purchase. Buying your first home is a significant milestone, and we're pleased that their patience, guidance, and support helped make the process easier to navigate.
We'll be sure to share your kind feedback with Adele and Nishanth, who will be delighted to know that their efforts made such a positive difference to your experience.
Thank you for your recommendation, and we wish you every happiness in your new home.
Thank you!
Kind regards,
Anjalee
Team NOVA
Hi,team!
Hi,
Thank you so much for your kind message and for all the support you gave us throughout the whole process.
We truly appreciate all the hard work, patience, and professionalism from both you and Ruwinya. Buying our home was not an easy journey, but your guidance made a real difference and helped us reach the finish line.
We will be happy to leave our reviews on Feefo, Trustpilot, and Google as a small way of showing our appreciation for everything you have done for us.
Thank you once again, and we wish you both all the very best for the future!
Kind regards,
Elena Vasiloiu & Gheorghe Rotaru
9 July 2026
Unprompted review
Reply from Nova
Dear Elena and Gheorghe,
Thank you so much for your kind words and for taking the time to share your experience.
We're absolutely delighted to hear that you felt supported throughout your home-buying journey. We understand that purchasing a property can sometimes be a challenging process, so it's wonderful to know that the guidance, patience, and professionalism provided by Ruwinya and the team helped make a positive difference and supported you in reaching the finish line.
Your appreciation means a great deal to us, and we are truly grateful for your willingness to leave reviews on Feefo, Trustpilot, and Google. Feedback like yours is invaluable and motivates us to continue delivering the highest level of service to our clients.
Thank you once again for placing your trust in NOVA. We wish you every happiness in your new home and all the very best for the future.
Thank you!
Kind regards,
Anjalee
Team NOVA
Extremely poor conveyancing experience and unresolved post-completion issues
Our experience with Nova Legal during the purchase of our new-build home was extremely disappointing.
Throughout the process, communication was poor and we often had to chase for basic updates. We received unclear and sometimes conflicting information, including around completion figures, bank details, and what still needed to be done before completion. This made an already stressful process much more difficult than it needed to be.
There were also issues with the completion statement, including how the £5,000 developer contribution was accounted for and an incorrect stamp duty calculation, despite our first-time buyer position. These were not minor concerns, especially so close to completion.
At the time, we raised a formal complaint because we felt the service we received fell well below the standard expected from a conveyancing solicitor. Since completion, we have now discovered a further issue relating to our NHBC policy/registration not being properly in place, which has delayed our ability to progress an NHBC Resolution Service case. This is something we believe should have been properly checked, dealt with, or clearly explained before completion.
Overall, we felt unsupported, poorly informed, and left to deal with problems that should have been managed properly by our conveyancers. Buying a home is stressful enough, and our experience with Nova Legal made it significantly worse.
Based on our experience, we would not recommend Nova Legal.
27 February 2026
Unprompted review
Reply from Nova
Dear Sabrina,
Thank you for taking the time to share your experience.
We are very sorry to hear about the difficulties you encountered and that the service you received did not meet the standards we strive to provide.
Your feedback is important, and we fully acknowledge the concerns you have raised. To ensure this is addressed properly, our dedicated Resolutions agent will reach out to you directly to review your case and work towards resolving any outstanding matters as promptly as possible.
Kind Regards,
Aamirah
Team NOVA
Mariyam and Noor were both very helpful…
Mariyam and Noor were both very helpful with assisting with are case, very happy with the service. Anytime I needed to ask a question I could call up and get the answers that I needed, would use again in future if needed
8 July 2026
Unprompted review
Reply from Nova
Dear Danny,
Thank you for taking the time to leave such a positive review.
We're delighted to hear that Mariyam and Noor were able to provide helpful support throughout your transaction and that you were happy with the service you received. It's great to know that whenever you had a question, the team was available to provide the answers and guidance you needed.
Providing accessible, responsive support is something we strive for, so your kind feedback is greatly appreciated. We'll be sure to pass your comments on to Mariyam and Noor, who will be pleased to know their efforts made a positive difference to your experience.
Thank you for choosing NOVA, and we would be delighted to assist you again in the future should you require our services.
Thank you!
Kind regards,
Anjalee
Team NOVA
Pretty good
Pretty good! Completed in a good amount of time, and backed us up when estate agents/seller were being difficult. Could be better at offering support when we had concerns.
19 June 2026
Reply from Nova
Dear Client,
Thank you for taking the time to share your feedback.
We're pleased to hear that you had a positive experience with NOVA and that your transaction completed within a reasonable timeframe. It's also great to know that our team was able to support you and stand by your side when difficulties arose with the estate agents and seller.
We appreciate your honest comments regarding the support provided when discussing your concerns. While it's important that we present clients with the facts and allow them to make informed decisions, we understand that there are times when more guidance and discussion around the available options can be beneficial. Your feedback is valuable and will help us continue to improve the service we provide.
Thank you again for your review and for choosing NOVA. We wish you all the best in your new home.
Thank you!
Kind regards,
Anjalee
Team NOVA
Rajitha and Nathasha were particularly…
Rajitha and Nathasha were particularly helpful during the process
10 June 2026
Unprompted review
Reply from Nova
Dear David,
Thank you for taking the time to leave your feedback.
We're pleased to hear that Rajitha and Nathasha were particularly helpful throughout your conveyancing journey. Providing clear guidance and support is something our team strives for, so it's wonderful to know that they were able to assist you during the process.
We appreciate your kind words and will be sure to pass your feedback on to Rajitha and Nathasha.
Thank you!
Kind regards,
Anjalee
Team NOVA
Reply from Nova
Dear Dung,
Thank you for taking the time to leave a review.
We're pleased to hear that you were happy with the service you received. While your review was brief, we truly appreciate your feedback and are grateful that you chose NOVA to assist with your transaction.
Thank you for your support, and we wish you all the best for the future.
Thank you!
Kind regards,
Anjalee
Team NOVA
Helpful and good communication
Umar was very helpful and kept me informed. I had regular updates from Michael, my account manager, and the team worked hard, dealing with freeholder and management companies, which van be tricky and time-consuming.
1 July 2026
Unprompted review
Reply from Nova
Dear Jane,
Thank you for taking the time to leave your feedback.
We're delighted to hear that Umar was helpful and kept you well informed throughout your transaction. It's also wonderful to know that you received regular updates from Michael, and that the team worked hard to navigate the challenges involved with freeholders and management companies.
We understand that these aspects of a transaction can often be complex and time-consuming, so we're pleased that our team's communication and dedication helped support you through the process.
Thank you for your kind words and for choosing NOVA.
Thank you!
Kind regards,
Anjalee
Team NOVA
Reply from Nova
Dear Andy,
Thank you for taking the time to leave us a review!
We're pleased to hear that you had a good experience with us throughout your transaction. We appreciate your feedback and are grateful that you chose NOVA to assist with your conveyancing.
Kind regards,
Anjalee
Team NOVA
We used Nova Legal to sell our house
We used Nova Legal to sell our house. Zeishan, Noor and
Michelle are very supportive and guided us throughout the process giving us clear instruction and what to expect during the process. Despite the delay cause by the other side, we are really happy and thankful with the service. Thank you so much once again.
26 June 2026
Unprompted review
Reply from Nova
Dear Gemini,
Thank you very much for your kind feedback. We truly appreciate you taking the time to share your experience with us.
We are delighted to hear that Zeishan, Noor, and Michelle provided you with such supportive service throughout the sale of your home. It’s especially pleasing to know that they kept you well informed, provided clear guidance, and helped you understand what to expect at each stage of the process.
We also appreciate your patience regarding the delays encountered and are pleased that, despite the challenges, you were happy with the service you received.
Your kind words will certainly be shared with Zeishan, Noor, Michelle, and the wider team.
Thank you once again.
Best regards,
Shalini
Team NOVA
Prompt and courteous service by Asjaadh…
Prompt and courteous service by Asjaadh and his colleagues
26 June 2026
Unprompted review
Reply from Nova
Dear Michael,
Thank you very much for your kind feedback. We truly appreciate you taking the time to share your experience with us.
We are delighted to hear that Asjaadh and his colleagues provided you with prompt, courteous, and professional service. Delivering a responsive and positive experience for our clients is something we take great pride in.
Your kind words will certainly be shared with Asjaadh and the wider team.
Thank you once again.
Best regards,
Shalini
Team NOVA
Well handled
A very lengthy transaction but ultimately was well handled by the team, even in the face of frustrating circumstances at times.
30 June 2026
Unprompted review
Reply from Nova
Dear James,
Thank you very much for your kind feedback. We truly appreciate you taking the time to share your experience with us.
We understand that the transaction was lengthy at times, and we are grateful for your patience throughout the process. We are delighted to hear that, despite the challenges and frustrating circumstances encountered along the way, the team was able to support you effectively and bring the matter to a successful conclusion.
Your kind words will certainly be shared with the wider team.
Thank you once again.
Best regards,
Shalini
Team NOVA
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