Nova Controllers Mods & Repairs Reviews 213

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 109 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, especially the TMR sticks, for their quality and performance, noting they eliminate stick drift and improve gaming. Many highlight the excellent service, communication, and quick turnaround times for repairs and modifications. People are also very satisfied with the craftsmanship and the overall user experience, finding the custom controllers and upgrades to be top-notch and unique. However, some customers also noted that they initially found it took a bit of time to get used to the new modifications, such as the clicker bumpers and triggers.

What people talk about most

Product

Clients share positive opinions on product, particularly praising the quality and performance of modified... See more

Service

Consumers consistently express high satisfaction with the service provided. Many reviewers highlight the... See more

Quality

People report positive experiences with quality, consistently praising the craftsmanship and effectiveness of... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team's excellent... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers praise the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Got my custom pad built with TMR sticks, clicky triggers/bumpers/dpad. Well worth the wait times. Was kept informed of build start, test start and shipping timelines. Encountered a minor niggle wi... See more

Rated 5 out of 5 stars

Had TMR sticks installed on my XBox Elite 2 controller and they haven't disappointed. They're top quality and brilliant to use - especially if you're into FPS games. I've found them a whole lot better... See more

Rated 5 out of 5 stars

Bought the nova flex pro and after a month of using it I can say it is the best competitive controller on the market.First the tmr sticks will never get drift and their response time is amazing. The s... See more

Rated 5 out of 5 stars

I've tried every big named "premium" controller out there and I've NEVER received a controller that has this much soul before! This controller clearly had time and love put into it with it's super sle... See more


Company details

  1. Gaming service Provider
  2. Electronics Repair Shop

Written by the company

Nova Controllers has grown into a leading name in the industry. Based in Liverpool, UK, our company has spent almost 3 years perfecting the craft of creating custom pro controllers, repairing and modifying controllers. Our commitment to innovation, quality, and exceptional design has made us the go-to brand for gamers who demand the best. From our early beginnings to now, our journey has been marked by relentless dedication to providing gamers with controllers that enhance their play and define their gaming experience.


Contact info

4.9

Excellent

TrustScore 5 out of 5

213 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Just want to give you a big thank you…

Just want to give you a big thank you and thumbs up. Controller is back in my loving arms and all fixed. Brilliant service. Kept in contact throughout with regular updates. Was very skeptical sending my controller in as I've never done it and always brought a new one 😂 but I could not be happier with the service! Thank you sir.

12 November 2024
Unprompted review
Rated 5 out of 5 stars

Great Product and service

Controllers came back looking fantastic and feeling amazing. Only down side is there is nothing but my bad aim to blame anymore! :) Great service, changed order and they were really helpful. Overall great experience

28 October 2024
Rated 5 out of 5 stars

I sent in a controller with terrible…

I sent in a controller with terrible stick drift and 2 of my back paddles had stopped working... just a few days my controller is back in my hand with new hall effect sticks and all paddles replaced! 10/10 service and for the price the quality and service are phenomenal!! I will definitly be using this service again! Thankyou Nova Team!

9 November 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing service

Absolutely amazing service.
My son’s ps5 gaming controller had multiple issues and Lee sorted them all.
Super quick and tremendous service all round.

8 November 2024
Unprompted review
Rated 5 out of 5 stars

I have been using the same brand of…

I have been using the same brand of controller for over 15 years, but wow... The service and end product received with nova gaming controllers was just unbeatable. Now I know where to go for any fixes or to treat myself to a new controller!!

1 November 2024
Unprompted review
Rated 5 out of 5 stars

Amazing experience

I had hall effect sticks installed on my PS5 scuff controller as I was experiencing stick drift. It works amazing well now and from me posting out and getting it back was really quick.

4 November 2024
Unprompted review
Rated 5 out of 5 stars

Ps5 Scuf Hall effects anologs

Sent in my PS5 Scuf controller for Hall effects anologs as I had stick drift in both anologs, sent away and got confirmation as soon as it was delivered. Controller was back to me 2 days later with no issues and everything installed perfectly. Would 10/10 recommend and will do to my mates. Cheers.

21 October 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic Service

Such a great company and is really helpful. Products are amazing and well worth the money, highly recommend. Used nova gaming multiple times and every time I am sincerely happy. Will always use nova.

11 October 2024
Rated 5 out of 5 stars

Easy to use website and good social…

Easy to use website and good social media awareness. You can see what Nova are doing so you can understand what you’re buying/paying for. I used the send in service for clicky buttons and upgraded thumb sticks. Very happy with the results feels good, solid modifications. Even watched Nova do it on socials. Communications were great as well with email updates

15 October 2024
Unprompted review
Rated 5 out of 5 stars

SCUF Repair

Very happy with the SCUF controller repair Nova carried out for myself. Controller is like new again and I would definitely recommend if you are having trouble with your controller. So straight forward and if you join the discord he keeps you updated through that!

9 October 2024
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service. As a local customer i was able to drop off my ps5 controller. I had really bad drift on my left analogue stick which was driving me insane constantly crashing cars and characters running in circles. Nova repaired my controller on the same day and I was able to collect the day after. Really quick service, great communication and competitive pricing

5 October 2024
Rated 5 out of 5 stars

Joycons and Switch Lite

Amazing job fixing a pair of Joycons and Nintendo Switch Lite. Quick turn around time, now working brilliantly. Friendly and excellent customer service. Will definitely beusing Nova Gaming Controllers more.

22 September 2024
Unprompted review
Rated 5 out of 5 stars

Perfect service

Shipped my Battle Beaver off on a Tuesday to Nova to get both my thumb sticks stick drift repaired, by Friday I had my controller back in perfect condition! Would highly recommend to anyone, I will be purchasing my controllers from here from now on

3 September 2024
Unprompted review
Rated 5 out of 5 stars

10/10

Professional, friendly, efficient, honest and knowledgeable.. I honestly cannot fault this service in any department, hands down the best tech service I have recieved and I would recommend this company to anybody!

6 September 2024
Unprompted review
Rated 5 out of 5 stars

Very professional and affordable

Recommended by a friend for a repair on my xbox elite series 2 controller.
Website was easy to navigate from start to finish. I used the send off service for my repair, communication from start to finish was on point. The repair was carried out and sent back within 9 days. My controller is basically like brand new I had stick drift on both sticks fixed. RB button was repaid. I also had a new shell applied. Would recommend anyone to use nova gaming controllers for any sort of repair or mods. Very professional and affordable prices. Will definitely use again In the future. Thanks you a great experience.

28 August 2024
Nova Controllers Mods & Repairs logo

Reply from Nova Controllers Mods & Repairs

Thank you for the amazing review, we aim to repair within 1 to 5 working days however on this occasion it took a little longer as we needed to order in the brand new shell for the elite 2 as we had none in our inventry! Thanks again for using and recommending our service!

Rated 5 out of 5 stars

Stick drift replacement for hall effect joysticks

I sent my controller in for repair due to getting stick drift in my left joystick, I was sent the address to ship my controller to and now have hall effect sticks installed on both the joysticks, that feel identical to the stock ones which is exactly what as I wanted. Repair time was only a few days. The updates on the repair status were regular and detailed. Highly recommend.

20 August 2024
Rated 5 out of 5 stars

Great customer support

Great customer support! He’s been great to speak too aswell and updated me fairly well on my controllers I sent in for repair and one that I bought from him, I defo recommend 👍🏽

20 August 2024
Unprompted review
Rated 5 out of 5 stars

Truly top class service

What a top class service, spoke to NGC with a couple of questions, they not only explained the process, the different hardware and what it means to me as a player, I was also made aware of a discount for the particular product I was looking at.

In the end I got 2 controllers with the mag hall effect sensors for less than what a ps5 controller would cost me brand new!

They arrived with Nova Monday the 12th and are being shipped back to me ready to go today (Wed 14th).

To summarise:
Affordable customisation
Amazing customer service
Fantastic turn around times.

I've recommended nova to personal friends and online, and I hope if anyone is on the fence reading this, that it helps put your mind at ease.

14 August 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look