Nova Blooms UK Reviews 1,220

TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

Nova Blooms helped us throughout first lockdown by supplying us with fresh fruit and vegetables during a time when we had to self shield and had no other means of shopping. Since that time whenever... See more

Company replied

Rated 4 out of 5 stars

I bought a beautiful Red Asian orchid from Novablooms in January for my birthday. This is the second orchid I have bought from here. The first one, bought a year ago, is going strong but my Red Asian... See more

Company replied

Rated 5 out of 5 stars

A beautiful orchid delivered very well-packaged, just two days before Christmas. Hid the box in a cupboard until gifting it on the 25th, and on opening it looked fantastic, and the recipient was most... See more

Rated 2 out of 5 stars

Have been ordering from nova blooms for over a year now. Flowers have always been good quality. This time round, the orchids that turned up withered within 3 days despite providing water and plant foo... See more

Company replied

Company details

  1. Flower Delivery
  2. Florist
  3. Greengrocer
  4. Interior Plant Service

Written by the company

Flowers and plants, online delivery, straight to your door. We make the sending and receiving of our products a joy. So if something isn’t 100% perfect, our customer service team will always go the extra mile to make it right. We are here to help and ready to assist you in any occasion or situation.


Contact info

4.1

Great

TrustScore 4 out of 5

1K reviews

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Rated 5 out of 5 stars

Beautiful blooms

Beautiful blooms! The orchid was well packaged and intact.
They last better than most flowers Recommend for yourself or as gifts

13 June 2024
Unprompted review
Rated 1 out of 5 stars

Orchid Longevity

The blooming cycle of my gifted orchid was short because the flowers started to die at the four-week post-arrival date.
My first email to Nova was never actioned. Nova's generic response to my second mail was "On average orchids flower for 6-10 weeks and then die away". My orchid had not reached that stage therefore the flowers should not have started to die. Previously sent orchids lasted well into the New Year when gifted to me in mid-September.. My third email has been ignored.
Nova's Customer service needs improvement and their phone lines need to work.
Other orchid suppliers are available in the UK - LOVE ORCHIDS have always been a firm favourite of my overseas gifter.
On the plus side, the orchid was delivered well packaged, and on my birthday.

16 September 2023
Unprompted review
Rated 2 out of 5 stars

I'm still waiting for a reply as to why…

I'm still waiting for a reply as to why you changed the house number on my order so it was delivered next door. Not only that, they put the flowers in the bin. It was pure chance they were found. I still have the original confirmation email which states the correct house number. This time it's not entirely the fault of Yodel although why they put them in a bin is beyond me.

28 February 2023
Unprompted review
Rated 5 out of 5 stars

A repeat Happy Customer

I have ordered from Nova Blooms several times for family and for myself. The cut Orchids and cut Hydrangea orders I have bought just took my breath away. The Hydrangeas I ordered this week are simply beautiful and put a smile on my face. The deliveries are always well packaged and I will continue to be a repeat customer!

4 October 2022
Unprompted review
Rated 5 out of 5 stars

Ordered for a friend's birthday

Ordered for a friend's birthday
Flowers arrived safely and on the day we requested.
Friend phoned when she received them to say how lovely her flowers were and to thank us.
So a big thank you to Nova Bloom for helping make her day
M

2 May 2022

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