When I had one hip and one knee surgery, Mayo Clinic says I won’t be able to run long distances anymore. I have since done 4 marathons and more on the way. If I knew what I now know, I needn’t have do... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I received the NovaaLab light pad promptly and have been using it daily for almost two months. My joints, knees in particular, tend to get rather stiff, so I purchased the light pad hoping it w... See more
Company replied
We purchased our first NovaaLab Red Light Therapy pad about six months ago and it works so well we purchased another. The pad is flexible and easy to manipulate over and around the areas needing treat... See more
Company replied
Good delivery from USA...6days from order to delivery Company switched onto customer service. The equipment supplied looks upmarket and easy to use Need more time to see whether product works on... See more
Company replied
Company details
Written by the company
Elevate your wellness journey with NovaaLab's (novaalab.com) cutting-edge red light therapy devices for home use. Our infrared light therapy pads offer effective relief from discomfort, harnessing the power of red light for natural healing. Experience the convenience of lightweight and user-friendly designs, backed by NovaaLab's exceptional customer service. Discover the transformative benefits of red light therapy and explore the range of red light therapy pads at NovaaLab today.
Contact info
2810 N Church St PMB 94922, 19802-4447, Wilmington, United States
- (888) 670-9462
- support@novaalab.com
- novaalab.com
4.5
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 70% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from NovaaLab LLC
Hi Royce!
You're very welcome, and thank you for your kind words.
We're so glad to hear you had a positive experience with our communication and prompt service.
If you ever need anything else, please let us know so we can assist you.
Kind regards,
Novaa Client Service
Quick response with an issue
Quick response with an issue. Handled promptly. Followed up on product after receipt.
15 September 2026
Reply from NovaaLab LLC
Hi Suzanne!
Thank you so much for your kind feedback.
We truly appreciate you highlighting the quick response, the prompt help with the issue, and the follow-up after your product arrived.
It means a lot to know the team was able to support you well.
Kind regards,
Novaa Client Service
I really love this product
I really love this product. Did lots of research before I settled on an American made quality light product, totally worth the money. I originally bought it for my torn meniscus, but now use it on my lower back, ,abdomen,arms, neck and other spots, it's the.perfect shape to use all over. Would love to have a whole body mat but until then.this is awesome
10 September 2026
Reply from NovaaLab LLC
Hi Lynnette!
Thank you so much for sharing this with us. We’re delighted to hear how much you’re loving the Novaa Light Pad.
It means a lot to know you did so much research before choosing it, and that it has felt like a high-quality product that was worth the money.
We’re also very glad to hear that its shape has made it so versatile for you, from your knee to your lower back, abdomen, arms, neck, and other spots. Feedback like this is incredibly meaningful to our team.
We also appreciate you sharing that you’d love a whole body mat in the future. Thank you again for your kind words, and we wish you continued health and wellness.
Please let us know if you need anything else so we can assist you.
Kind regards,
Novaa Client Service
All my questions were answered
All my questions were answered. I purchased the boots because I have Neuropathy in my feet. I’m hoping this will help!
17 September 2026
Reply from NovaaLab LLC
Hi Carol!
Thank you so much for taking the time to share your feedback. We’re very glad to hear that all of your questions were answered.
We appreciate you choosing the Novaa Light Boot for your foot concerns. We understand that you’re hopeful it will help with the neuropathy in your feet, and we’ve made sure your feedback has been shared with the right team.
Thank you again for choosing NovaaLab. We’re wishing you continued wellness, and please let us know if you need anything else so we can assist you.
Kind regards,
Novaa Client Service
Solid therapy device
We have used the product exactly a year and a half, and it has proved itself numerous times with several athletes in our house, including a busy mom.
29 September 2026
Unprompted review
Reply from NovaaLab LLC
Hi Erica!
Thank you so much for sharing your experience! We're thrilled to hear that the device has been a reliable go-to for all the athletes in your home over the past year and a half—especially for a busy mom! Supporting active families in staying healthy and recovered is what we love to do.
Our primary goal is customer satisfaction, and we are delighted that you are pleased with your experience. It means the world to our entire team. Red light therapy devices from NovaaLab have truly been a game-changer, and we're thrilled to hear they've made a meaningful impact. Your kind words and support reaffirm our commitment to quality and care. Thank you for sharing. We wish you continued success, great results, and lasting wellness ahead!
The mouthpiece seems to helping mouth soreness.
The mouthpiece seems to be working on my husbands mouth. He has been on cancer treatment and has mucositis his mouth was very sore
It has only been a few days since he started using it but mouth isn’t as sore and taste seems to be coming back also.
18 September 2026
Reply from NovaaLab LLC
Hi Naomi,
Thank you so much for sharing this update, and I want to genuinely acknowledge everything you and your husband are going through, cancer treatment and mucositis together is an extraordinary amount to manage, and I'm so glad the mouthpiece appears to be offering some real relief during such a difficult time.
On the improvement you're seeing
I'm truly happy to hear his soreness has begun easing and that his taste seems to be returning, even after just a few days. That's a genuinely meaningful sign, and I hope this continues in the right direction for him.
An important note given his cancer treatment
Since he's actively undergoing cancer treatment, I want to gently emphasize that this device should continue being used alongside, not in place of, his oncology and dental care team's guidance. Please make sure his oncologist or the dental/oral oncology team managing his mucositis is aware he's using this, so they have the complete picture of everything supporting his care, and can flag anything specific to his treatment protocol that might affect how or whether to continue.
Confirmed product specifications, for reference
Wavelengths: 8x Red LEDs at 660nm + 8x Blue LEDs at 450nm
Irradiance: 28 mw/cm² at 0 inches (direct surface contact)
Mouthpiece material: food-grade silicone, hypoallergenic, non-toxic, durable, and flexible, with insulating properties designed to remain comfortable without overheating during use.
Safety guidelines, given his situation specifically
Please continue keeping his oncology/dental care team informed of his use of this device
If you notice any worsening of his mouth symptoms, new irritation, or anything concerning, please stop use and consult his care team promptly
Please continue using once daily, at our standard 10-15 minute duration, rather than extending beyond that, especially given how sensitive his oral tissue currently is,
Naomi, thank you again for sharing something this personal with us, and for being such a devoted advocate for your husband's comfort during treatment. I hope this continued relief brings him some real comfort as he continues through this. Please keep his care team closely involved, and don't hesitate to reach out with any other questions along the way.
Please let me know if you need anything else so I can assist you. ☺️
Warm regards,
Novaa Client Service
Reply from NovaaLab LLC
Hi Donna!
Thank you so much for sharing this. We know how difficult it can be to watch a parent deal with chronic pain, and we are deeply honored to play a small part in helping your 84-year-old mom find comfort. Wishing her continued relief and sending warm thoughts to you both!
Red light therapy devices from NovaaLab have been a game-changer and continue to make a significant impact. Your post is greatly appreciated. Wishing your mom continued success and greater results ahead!
Reply from NovaaLab LLC
Hi Robin!
Thank you for the fantastic review. Red light therapy devices from NovaaLab have truly been a game-changer, and we're thrilled to hear they've made a meaningful impact. Your kind words and support reaffirm our commitment to quality and care. Thank you for sharing. We wish you continued success, great results, and lasting wellness ahead!
I love NovaaLab products
I love NovaaLab products. I have the mouth piece, face mask and red light therapy pad. Their customer service is superior. They go beyond and out of their way for you. I will always be a return customer and refer them to anyone looking to buy red light therapy products.
10 September 2026
Reply from NovaaLab LLC
Hi Annie!
Thank you so much for contacting us and for sharing such kind words.
We’re truly glad to hear how much you love your NovaaLab products, especially your mouth piece, face mask, and red light therapy pad. It means a lot to know that our customer service has stood out to you and that you feel our team goes above and beyond.
We’re especially touched by your loyalty, and by your willingness to return and recommend us to others looking for red light therapy products. That trust means so much to us.
Thank you again for choosing NovaaLab. We’re grateful for your support, and we wish you continued health, happiness, and wellness.
Please let us know if you need anything else so we can assist you.
Kind regards,
Novaa Client Service
The person I spoke to was very…
The person I spoke to was very knowledgeable, she immediately took care of the situation and sent a replacement part. My experience has been fantastic.
10 September 2026
Reply from NovaaLab LLC
Hi Esther!
Thank you for contacting us, and thank you so much for taking the time to share this with us.
We're very glad to hear that the person you spoke with was knowledgeable, took care of the situation right away, and helped get the replacement part for your Oral Care Pro - Teeth Tray w/ Case sent out for you.
It truly means a lot to know that your experience has been fantastic. We really appreciate your kind words.
Please let us know if you need anything else so we can assist you.
Kind regards,
Novaa Client Service
Answer to prayer
Your company Has been awesome and made sure to answer any questions we had regarding using in my mom’s wound care on her heal. Her nurse said she can see improvement since using your boot so we are so excited!
10 September 2026
Reply from NovaaLab LLC
Hi Geoffrey,
Thank you so much for sharing this, it genuinely means a great deal to hear this kind of update, especially something as meaningful as your mom's wound care and her nurse noticing real improvement.
I want to acknowledge how much care and attention you've clearly been putting into her healing, taking the time to ask questions and make sure you were using the boot properly for her specific needs. That kind of thoughtful advocacy makes a real difference.
We're so genuinely happy to hear about this progress, and we're honored to have been even a small part of supporting her healing journey. Please continue keeping her nurse closely involved as she progresses, and know that we're here for any other questions along the way.
Geoffrey, thank you again for taking the time to share this heartfelt update, and please pass along our warmest wishes to your mom for continued healing.
Please let me know if you need anything else so I can assist you. 😊
Warm regards,
Novaa Client Service
I have been looking into Red Light…
I have been looking into Red Light Therapy for some time now to help with healing. I did my research on the brands that deliver the highest level of medical grade energy, Novaa Lab fit the bill. I have been using it for arm pain and it has helped Immeasurably. A very high-grade product.
10 September 2026
Reply from NovaaLab LLC
Hi Gerald!
Thank you for contacting us, and thank you for sharing such thoughtful feedback.
We're so glad to hear that your Novaa Light Pad has helped immeasurably with your arm pain. It also means a great deal to know that, after your research into red light therapy and medical-grade energy, Novaa Lab proved to be the right fit for you.
We truly appreciate your kind words about the device and your note that it is a very high-grade product.
Wishing you continued comfort, healing, and wellness.
Please let me know if you need anything else so I can assist you.
Kind regards,
Novaa Client Service
So far so good
So far so good. I've had it for only a month but I like how the settings can be adjusted and the fact that I'm not tethered to a wall plug-in. It's already helping with my knee injury.
9 September 2026
Reply from NovaaLab LLC
Hi Tom,
Thank you so much for this wonderful update, and I'm genuinely glad to hear the adjustable settings and cordless flexibility have been working well for you, especially that it's already helping with your knee injury after just a month!
A quick note on the cordless use
Since the standard Light Pad plugs into a wall outlet by default, I want to make sure you're getting the most consistent power for your sessions, if you're using our separate Novaa Battery Pack accessory for cordless use, please make sure it's fully charged before each session for the best, most consistent performance.
Recommended settings for your knee injury
Light mode: Red plus Infrared combined
Intensity: 70-90 percent
Frequency: 10 Hz (our specific recommendation for pain relief)
Duration: 20 minutes, once or twice daily
What to expect, week by week, going forward
Weeks 2-3: more noticeable, consistent relief tends to continue building with continued use
Week 4 and beyond: this is typically when fuller results show, so you're right at a great point to keep this momentum going
Tom, thank you again for sharing this positive update, it's wonderful to hear things are progressing well for your knee! Please continue with your consistent routine, and don't hesitate to reach out with any questions as you keep going.
Please let me know if you need anything else so I can assist you. 😊
Warm regards,
Novaa Client Service
just what i kneeded
its a good product , well made, produces a comfortable heat
the company kept the shipping updated enroute to Canada, and the receiving day was accurate
16 September 2026
Reply from NovaaLab LLC
Hi Loren!
Thank you for contacting us, and thank you so much for sharing this feedback.
We're very glad to hear that your Novaa Knee Ultra feels well made and produces a comfortable heat.
We're also pleased to know that the shipping updates on the way to Canada were helpful, and that the delivery timing for order #NV1201929 was accurate.
Your feedback truly means a lot to us.
Please let me know if you need anything else so I can assist you.
Kind regards,
Novaa Client Service
Amazing device, the Oral Care Pro.
Great customer service and a high-quality product. I have used the Oral Care Pro for just a week and the results are amazing. Yes, I would recommend this product for those who want to go the extra mile to improve their dental health and overall wellness.
14 September 2026
Reply from NovaaLab LLC
Hi Christina!
Thank you for contacting us, and thank you so much for sharing this wonderful feedback about the Oral Care Pro.
We truly appreciate your kind words about our customer service and the quality of the product.
It is especially meaningful to hear that after just one week of using the Oral Care Pro, you are already seeing amazing results.
We are also grateful for your recommendation to others who want to go the extra mile for their dental health and overall wellness.
Your feedback means a great deal to our team, and we are so glad the device is making a positive difference for you.
Wishing you continued health and wellness.
Kind regards,
Novaa Client Service
Great project
First I own a panel that have to 2 years and the reason I bought this product I wanted to zero in on certain areas that I couldn’t reach. The service is great! Thanks, Dante.
17 September 2026
Reply from NovaaLab LLC
Hi Dante!
Thank you so much for sharing this with us.
We're so glad to hear that your panel has helped you zero in on the areas that were harder to reach, and it means a lot to know you've been enjoying it for the past two years.
We truly appreciate your kind words about both the product and our service.
If you ever need anything, we're always happy to assist you.
Kind regards,
Novaa Client Service
Reply from NovaaLab LLC
Hi Kathy!
Thank you so much for taking the time to share your experience with us. It truly means a lot to our team.
We’re so glad to hear that your Novaa Deep Healing Pad XL - Extra coverage relief has already helped with your spine and hip discomfort after just one use.
Thank you again for choosing NovaaLab.
Wishing you continued health, happiness, and wellness. Please let me know if you need anything else so I can assist you.
Kind regards,
Novaa Client Service
Great customer service!
14 September 2026
Reply from NovaaLab LLC
Hi Bruce,
Thank you so much for the kind words, we really appreciate you taking the time to share this!
Please don't hesitate to reach out anytime if you have any questions.
Please let me know if you need anything else so I can assist you. 😊
Warm regards,
Novaa Client Service
⭐ 1/5
BUYER BEWARE
Four panels have failed — and each time I had to wait until 25 lights went out before they would replace it. It seems like a lot of the positive reviews were made by way too eager customers early on in the product’s lifetime. Give it a few weeks let alone months and you’ll have a defective red light problem and a problem for your wallet.
I’ve now had FOUR NovaaLab red-light panels develop failures.
NovaaLab did replace the failed panels while they were covered under warranty. The problem is that their policy required me to wait until 25 individual lights had gone out before they would replace a defective panel. The lights start going out almost immediately.
So each time lights started failing, I couldn’t simply get the defective unit replaced. I had to continue using it and wait for more and more LEDs to fail until I finally reached their 25-light threshold.
This has happened repeatedly. I’ve gone through four panels, and having the same type of problem occur across multiple units has left me extremely disappointed with their reliability.
I appreciate that NovaaLab honored the warranty once the required number of lights had failed, but customers considering one of these panels should know about my experience: a panel can have numerous dead lights and still not meet their threshold for replacement.
After four failed panels, buying one of these has felt less like purchasing a piece of equipment and more like paying for one year of access to a functioning panel. During that year, if enough LEDs fail, they’ll replace it. But the warranty clock doesn’t restart with each replacement. Once that original year is over, if the replacement panel develops the same problems, you’re on your own and effectively have to buy another one to get back to where you started.
That’s why I describe it as essentially renting the panel one year at a time: if you want the same protection after that first year, you have to spend the money all over again. After four failures, I have no confidence that purchasing another panel would result in anything other than repeating the same cycle. Seek better more reliable (and probably cheaper) alternatives.
Edit to respond: I did reach out you guys just offered me to buy another one at a discounted price + shipping which is embarrassing. So for anyone wondering it’s $350 up front for the device then you have to pay over $100 (plus shipping) for every year of use after and the unit will be defective within a month or so of using it. There are better more affordable and dependable options out there. Good luck.
24 September 2026
Unprompted review
Reply from NovaaLab LLC
Thank you for sharing your experience, and I am genuinely sorry for the ongoing frustration this cycle has caused. While we appreciate your recognition of our team honoring the warranty, we completely understand how discouraging it is to deal with recurring LED issues and the threshold requirement.
Our policy requiring a specific number of affected LEDs is intended to handle minor component issues, but going through four replacement units is certainly not the standard of reliability or peace of mind we want our customers to have.
Your detailed feedback regarding our threshold policy and warranty structure has been escalated directly to our product and management teams, as customer experiences like yours highlight key areas where we need to improve.
We would appreciate the opportunity to review your account and see how we can better support you moving forward. Please reach out directly to our customer support team at support@novaalab.com with your order details so we can assist you further.
What started out as a very good…
What started out as a very good situation has devolved. The situation has not been corrected. We have gone back and forth with Ross trying to get him to understand. He was insisting we had gotten the mat as well as the chord. But that was from when we ordered originally. When I presented the correct information he still seemed reticent to believe me. I then outlines the entire thing again to prove that we have the WRONG CORD. And now it is crickets. This is pretty bad.
16 September 2026
Reply from NovaaLab LLC
Thank you for your patience and for explaining the situation so clearly, Margaret! We sincerely apologize for the frustration caused by the back-and-forth and the delay in getting this resolved. We completely understand how disappointing it was to have to repeatedly clarify that you received the wrong cord. We’re glad to confirm that the issue has now been corrected. We truly appreciate your understanding and patience throughout the process.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.