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Nous Reviews 330

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TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its ease of use and efficiency, highlighting significant savings on various bills like energy, mobile, and broadband. Many appreciate the proactive communication and the seamless process of switching providers, noting that the company handles all the details, saving them time and effort. The customer service is frequently described as brilliant, with quick responses and helpful, friendly staff. However, some customers were dissatisfied, reporting instances where they experienced unexpected changes to their services or encountered issues with the switching process, which sometimes led to unexpected financial impacts. A few people also mentioned that the service did not result in savings for them, or that they encountered problems with the new providers suggested by the company, including concerns about provider stability.

What people talk about most

Service

Users describe positive interactions with service, highlighting its efficiency and ease of use. Many... See more

Value for money

Reviewers highlight positive aspects of value for money. Customers consistently report significant savings on... See more

Price

Customers had positive experiences with price, with many reporting significant savings on various bills,... See more

User experience

Reviewers mention positive feedback about user experience, highlighting its ease of use and straightforward... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting their responsiveness,... See more

Based on these reviews

Rated 5 out of 5 stars

It is so good to have one "real" person to search and find you the best deals on the market. Nous have saved me over £500 a year on my utilities and regular monthly payments. They communicate directly... See more

Rated 5 out of 5 stars

Nous have been very helpful in finding me a new energy provider with a better rate. Overall they've saved me around £230/year. Their customer service is brilliant via WhatsApp messaging, with very qui... See more

Rated 5 out of 5 stars

I was recommended Nous watching Ashley James and thought I’d dip in and see what it was about I signed up and thought nothing of it but within hours it had sent me recommendations for saving m... See more

Rated 5 out of 5 stars

I have always known that I should be regularly comparing and switching providers to save money but most of the time I just can't face the life admin - so I was interested (but still a bit skeptical) w... See more

Company details

Written by the company

We're helping households get smart and stay vigilant to the cost-of-living crisis.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

330 reviews

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1-star

Replied to 88% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

So simple

So simple, just fill out your details and then that’s it 🤷🏼
Easy peasy lemon squeezey

18 April 2026
Unprompted review
Rated 5 out of 5 stars

Stress-free switch

Would recommend to anyone who wants a stress-free switch. Impressed with the level and professional nature of the service - whenever I had a question, they got back to me really quickly.

8 April 2026
Unprompted review
Rated 5 out of 5 stars

Easy and safe

I thought this wouldn’t be as good as it is. I’m not a fan of AI as I don’t like giving out personal information but this was super easy and felt safe. We have already saved so much money. All questions were answered clearly

14 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service throughout

Excellent service throughout. Extremely prompt response to any queries we had. Nous found the best deal ( far less than we were paying). The switchover to our new broadband provider went to plan and now we have super fast broadband! Thank you Nous!

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Discovered Nous randomly from an advert…

Discovered Nous randomly from an advert on Instagram, decided to look into it. I entered my details and they told me they could save me money on my phone contract. It was all very straight forward and I am now paying £14 less a month for my phone contract. It took me 5 minutes to put me details in and I’ve saved money. Would highly recommend this company.

11 April 2026
Unprompted review
Rated 5 out of 5 stars

The switch in my energy suppliers was…

The switch in my energy suppliers was made so simple and easy using Nous. They have saved me £240 a year. Look forward to seeing what savings they can make on my broadband and mobile phone. Definitely recommend these people *****

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Nous has been amazing

Nous has been amazing. Within a week they found me a new energy supplier saving me £217 per year, they are now looking to save me on my mobile and broadband. I highly recommend. Thanks Nous team

8 April 2026
Unprompted review

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