We received the free pyjama's & we're happy about it. Quality is so good aside from sale season we opted to order again some stuff for our little one. Quality is one of a kind. Highly recommended prod... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
My order for stuck for 10 days, and only when I informed your team, they checked and it was some small error in your system.. I would have expected your team to pro-actively check your stuck pipeline.... See more
Company replied
We are from Austria and ordered an elephant from Noukies. And delivery was very fast and without any problem. And the elephant is soooo beautiful. 😍 My son got a bear on his birthday 24 years ago.... See more
Company replied
I was really happy that Noukies products can be shipped to Romania. The products were shipped very quickly, and for sure I will order other products having in view the quality of this products, althou... See more
Company replied
Company details
Written by the company
Depuis 1996, pour le plus grand bonheur de tous les enfants et parents, Noukie's guide les futurs et jeunes parents dans l’aventure de la parentalité en les inspirant afin de garantir l’épanouissement et le bien-être de leurs enfants. Noukie’s apporte douceur et tendresse aux petits et aux grands par le biais d’articles de haute qualité et durables allant de vêtements pour enfants jusqu’à 8 ans à des peluches et une offre en puériculture complète.
Noukie's souhaite avoir votre avis!
Written by the company
- Votre avis compte beaucoup pour nous ! Aidez-nous à améliorer nos services!
Contact info
Drève Richelle 159A Bte 7, 1410, Waterloo, Belgium
- 023679500
- contact@noukies.com
- noukies.com
4.5
Excellent
12K reviews
Replied to 88% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Noukies
Chère Aurore,
Nous sommes heureux de constater que la qualité de nos produits ait été à la hauteur de nos attentes communes.
Nous vous remercions enfin vivement d'avoir pris le temps de partager votre expérience avec nous.
Excellente journée,
Yasmine de l'équipe Noukie's.
Good service and quality products
Clear website. Great choice and quick delivery. No difficulties for returns.
2 July 2023
Reply from Noukies
Dear Ann,
We are delighted to receive this positive feedback about your shopping experience on our website.
We would like to sincerely thank you for taking the time to share your experience with us.
Have a wonderful day,
Aurélie from the Noukie's team.
The quality of clothing is amazing
The quality of clothing is amazing. Costumer service is very helpful
11 June 2023
Reply from Noukies
Dear Maria,
We are delighted to receive this positive feedback about your experience.
We would like to sincerely thank you for taking the time to share your experience with us.
Have a nice day,
Aurélie from the Noukie's team.
Reply from Noukies
Dear Ivana,
We are delighted to see that your shopping experience went well.
Finally, thank you very much for taking the time to share your experience with us.
Have a nice day,
Aurélie from the Noukie's team.
Very good quality we are super happy…
Very good quality we are super happy with our purchase
13 June 2023
Reply from Noukies
Dear Liesbet,
We are delighted to see that your shopping experience went well.
Finally, thank you very much for taking the time to share your experience with us.
Kind regards,
Aurélie from the Noukie's team.
Reply from Noukies
Dear Krystyne,
We are delighted to receive your positive feedback about our brand.
We would like to express our heartfelt gratitude for taking the time to share your opinion with us.
Have a nice day,
Aurélie from the Noukie's team.
Klantendienst was very understanding…
Klantendienst was very understanding and followed through as promised.
After which the problem was resolved.
26 April 2023
Reply from Noukies
Dear Tamara,
We are pleased to receive your feedback on the quality of our products and services.
Finally, we would like to sincerely thank you for your loyalty and for taking the time to share your experience with us.
See you soon,
Aurélie from the Noukie's team.
Excellence!
Great quality, beautiful and elegant designs! The best brand for baby's clothes
27 April 2023
Reply from Noukies
Dear Polyxeni,
We are pleased to receive your feedback on the quality of our products and services.
Finally, we would like to sincerely thank you for your loyalty and for taking the time to share your experience with us.
See you soon,
Aurélie from the Noukie's team.
Outstanding quality of baby clothing in…
Outstanding quality of baby clothing in combination with efficient customer service (processing of the order, shipment and actual delivery timeliness).
24 April 2023
Reply from Noukies
Hello,
We are pleased to receive your feedback on the quality of our products and services.
Finally, we would like to sincerely thank you for your loyalty and for taking the time to share your experience with us.
See you soon,
Aurélie from the Noukie's team.
Reply from Noukies
Dear Ivana,
We are happy to see that your order was entirely able to satisfy you.
Finally, thank you very much for taking the time to share your experience with us.
Have a nice day,
Aurélie from the Noukie's team.
Reply from Noukies
Dear Deniz,
We are happy to see that your order was able to reach you quickly and that it was entirely able to satisfy you.
Finally, thank you very much for taking the time to share your experience with us.
Have a nice day,
Aurélie from the Noukie's team.
Just what I ordered
Just what I ordered. Great quality, arrived very quickly. Many thanks
19 January 2023
Reply from Noukies
Dear Peter,
We are happy to see that your order was able to reach you quickly and that it was entirely able to satisfy you.
Finally, thank you very much for taking the time to share your experience with us.
Have a nice day,
Aurélie from the Noukie's team.
Reply from Noukies
Dear Alexandra,
We are happy to see that your shopping experience went well.
Finally, thank you for taking the time to share your experience with us.
Have a nice day,
Aurélie from the Noukie's team.
Top site
Top site, top service, article bien reçu et correct ! Top promo … merci Noukies ;-)
2 December 2022
Reply from Noukies
Cher Steve,
Nous sommes heureux de constater que votre expérience globale d'achat se soit déroulée au mieux.
Nous vous remercions enfin vivement d'avoir pris le temps de partager votre expérience avec nous.
Excellente journée,
Aurélie de l'équipe Noukie's.
i loved my experience
i loved my experience, it was super nice talk with a client service and I was sent a wonderful quality pj!
2 November 2022
Reply from Noukies
Dear Lesya,
We are delighted to see that your shopping experience went well.
Finally, thank you very much for taking the time to share your experience with us.
Kind regards,
Aurélie from the Noukie's team.
article conforme à la description sur…
article conforme à la description sur le site et livraison rapide
27 November 2022
Reply from Noukies
Chère Corinne,
Nous sommes heureux d'apprendre que votre commande ait rapidement pu vous être remise et que celle-ci ait entièrement pu vous satisfaire.
Nous vous remercions enfin vivement d'avoir pris le temps de partager votre expérience avec nous.
À bientôt,
Aurélie de l'équipe Noukie's.
Customer service inexistant
Customer service inexistant. I placed an order online and they charged me 15£ for the delivery then now the custom are holding my parcel and asking anorh60£!! It cost me 80£ just to get the package!! Don't buy from them!!!!!! They ignore you. No response from noukies and I'm a premium member!!!
26 October 2022
Unprompted review
Reply from Noukies
Hello,
We are sincerely sorry to see that you were unable to receive your order and we sincerely ask you to accept our apologies.
It seems that it is a delivery outside the European Union and that you are having problems with UPS.
Unfortunately, we do not have access to your contact details in order to be able to carry out the necessary researches.
We therefore invite you to contact our Customer Happiness department via the contact form on our website.
Our collaborators are always happy to be able to provide quick and efficient assistance.
Finally, thank you very much for taking the time to share your experience with us.
Kind regards,
Aurélie from the Noukie's team.
First order and it's been 2 weeks
First order and it's been 2 weeks. Still waiting for my parcel. baby's grow fast so I need to do a return now because it will not fit anymore. It's a pity because I think there clothes are amazing
30 September 2022
Reply from Noukies
Hello,
We are sincerely sorry to hear that your order has not yet been delivered to you and we sincerely apologize for this.
After checking your GLS tracking number, it does seem that there is an anomaly with the delivery of your package.
However, we understand of course the inconvenience caused by this significant delay in delivery and on behalf of the carrier, we renew our most sincere apologies.
We immediately ask the collaborators of our Customer Happiness department to contact you in order to offer you an immediate and effective solution.
Finally, thank you very much for taking the time to share your experience with us.
Kind regards,
Aurélie from the Noukie's Team.
Reply from Noukies
Chère Laetitia,
Nous sommes ravis de lire que votre commande ait entièrement pu vous satisfaire.
Nous vous remercions enfin d'avoir pris le temps de partager votre expérience avec nous.
Belle journée,
Aurélie de l'équipe Noukie's.
Reply from Noukies
Chère Anaëlle,
Nous sommes ravis de prendre connaissance de ce retour de satisfaction à l'égard de notre site.
Nous vous remercions enfin vivement d'avoir pris le temps de partager votre expérience avec nous.
Excellente journée,
Aurélie de l'équipe Noukie's.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.