I love my Notes Coffee but my Customer Experience has been poor. After being sent the wrong coffee due to a website, technical issue, I then emailed to sort. This was acknowledged within a couple o... See more
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Love the signature espresso. Can’t recommend enough. Works well as pre ground espresso in a basic DeLonghi espresso machine. Delivery is prompt and packaging great. I have found some of the sp... See more
St John’s Wood branch was poor, toilets were in bad condition, the yoghurt and figs looked unappetising and the service was so slow. No establishment should be charging 12.5 percent service charge for... See more
Company replied
As a coffee nob i am as picky as Austrailian cocaine addict. So i am thrilled to say how exquiste Notes roasters wholebeans are. Not too floral as that is over powering. Strong enough and tasty enough... See more
Company replied
Company details
Written by the company
We have been sourcing, roasting and serving single origin speciality coffee since 2010. Building close ties with sustainable farmers, securing exceptional coffees year after year and small-batch roasting, allow the unique terroir and delicate flavours of origin to shine. Our beans are then lovingly roasted in East London, brewed by our talented baristas and finish their journey with you.
Contact info
London, United Kingdom
- hello@notescoffee.shop
- notescoffee.shop
4.0
Great
248 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 87% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My Absolute Favourite
I enjoy it every time! Can definitely say that’s my favourite coffee. ❤️
20 June 2022
Reply from Notes Coffee Roasters
Amazing! Thank you for taking the time to review us Alina!
Always really helpful
Always really helpful, quick responses and the coffee is always good too.
17 June 2022
Reply from Notes Coffee Roasters
We're chuffed to get such a lovely review from you Chris. Thank you for taking the time!
Shocking service from staff at King's…
Shocking service from staff at King's Cross branch today. Rude and unhelpful ( apart from 1 member of staff) Yes it was at the end of the day but we didn't know what time it closed. We were just friends meeting for a catch up and having a chat. We were rudely turfed out. Will not recommend or return to this place.
12 June 2022
Unprompted review
Reply from Notes Coffee Roasters
Hello Jean. Firstly we're very sorry to hear you've had such a terrible experience at one of our stores. While this profile is solely for our webshop, please email us at hello@notescoffee.com so that we can put you in touch with the right people and make this right for you. Thank you and apologies again.
Reply from Notes Coffee Roasters
Awesome to hear Francis. Thank you for leaving us review!
Great service as ever
Great service as ever - next day delivery of some of the highest quality beans available.
7 May 2022
Reply from Notes Coffee Roasters
Yay! Thanks Andrew! Really appreciate you taking the time to review us!
No War: superb coffee and an excellent way to support this cause.
The Ethiopian natural beans, renamed “No War” in aid of Ukraine, is a superb coffee and an excellent, innovative way to help this cause. Huge thanks, Notes. This was my first order from you, but it certainly won’t be my last!
19 April 2022
Reply from Notes Coffee Roasters
Hi JCL, thank you for leaving us such a lovely review! We're so pleased you enjoyed our coffee and donated to our fundraiser. We were able to raise just over £1500 to go to Disasters Emergency Committee! 🇺🇦
Great coffee great service.
16 April 2022
Reply from Notes Coffee Roasters
Thank you so much for leaving us a review Ilketra! We really appreciate you taking the time. 🥰
As good as it was in Canary Wharf!
As good as it was in Canary Wharf only at home! How coffee should taste. Thank you Notes
1 April 2022
Reply from Notes Coffee Roasters
Thank you for taking the time to leave us a review David. We're glad you enjoyed the same experience at home as you do instore.
Reply from Notes Coffee Roasters
What more could we ask for! Another happy customer. Thank you for taking the time to leave us a review Natalie. 🙌
Reply from Notes Coffee Roasters
Thank you Flavia, we're chuffed to bits to receive such a nice review. Thank you for taking the time. 😊
Reply from Notes Coffee Roasters
We're glad you approve Marika. Thank you for taking the time to leave us a review! ✌️
Reply from Notes Coffee Roasters
We're so happy to hear you enjoyed our coffee Bukola. Thank you for taking the time to leave us a review! 🥰
Reply from Notes Coffee Roasters
We're glad we keep getting it right for you Christopher! Thank you for leaving us a review.
Speedy delivery
17 March 2022
Reply from Notes Coffee Roasters
Thanks for taking the time to leave us a review Susan!
Great Coffee and Delivery
Delivery was fast and exactly when I was told it would be and the coffee is amazing.
13 March 2022
Reply from Notes Coffee Roasters
Thank you for leaving us a review Kay. It's much appreciated!
Order arrived very quickly
Order arrived very quickly! Not too keen on the Black label coffee, but looking forward to trying the others, especially the Blackwell Estate, which I think is what my local Flat Cap Coffee, serves
1 March 2022
Reply from Notes Coffee Roasters
Hi Ki, thank you so much for leaving such a great review for us! Sorry to hear that Black Label didn't hit the mark but we're sure you'll enjoy Blackwall Estate! Have a good one!
Notes Coffee is superb
Notes Coffee is superb, prompt service, quality packaging and this coffee is incredible. Highly recommended!
15 February 2022
Reply from Notes Coffee Roasters
You've made our day Tobias. Thank you for taking the time to leave us such a great review. ❤️
Reply from Notes Coffee Roasters
Thank you for taking the time to leave us a review Ethan! We're so happy to hear you are enjoying our coffee! ☺️
Maybe it was just me
Maybe it was just me. However, I could not find how many pods there were per box on the website
27 January 2022
Reply from Notes Coffee Roasters
Hi DD, thank you so much for taking the time to leave us a review. And thank you again for bringing this to our attention. We do mention the contents in the 'Product Weight' section but we also realise that that's probably not enough. We will make the necessary changes and make it clearer. Have a lovely day!
Arrived quickly and well packaged but…
Arrived quickly and well packaged but found Basikian coffee rather weak.
26 January 2022
Reply from Notes Coffee Roasters
Hi Alison, thank you for taking the time to leave us a review. We're sorry to hear you didn't enjoy your coffee. We're not sure which one of our coffees you're referring to (we think autocorrect is the culprit). Please get in touch with us at hello@notescoffee.shop to let us know more so that we can better understand what went wrong! Cheers!
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