I bought 3 earrings, they were great, really cute and had amazing quality, one earring broke after 2-3 days of wearing them. I reached out to customer support and they offered to send me a new pair. T... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
So i received a package without a free item that was supposed to be included in my order. They shipped the new item without hesitation right away and made my query super straightforward! The items a... See more
Company replied
I ordered a necklace from here at christmas and although i absolutely love the style, the wire broken after 7 months of wearing it (and not wearing it every day!) I contacted customer service asking... See more
Company replied
The products are of very good quality. I am satisfied with my purchase and would recommend this company to others.
3.9
Great
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
The products are of very good quality
The products are of very good quality. I am satisfied with my purchase and would recommend this company to others.
1 September 2026
Unprompted review
Shameless copies of MyJewellery’s…
Shameless copies of MyJewellery’s designs
This brand had shamelessly copied designs of the (also Dutch) brand MyJewellery. This is unacceptable. I hope they will get sued for this.
5 September 2026
Unprompted review
Deceptive Shipping & Dispatch
Really disappointed with my customer experience - their website displayed a same day shipping policy which wasn't fulfilled in time.
When I emailed asking to cancel, they told me I couldn't cancel (even though their shipping policy says you can if you email before dispatch). Then told me that I was wrong despite my very clear proof. When I called them out on this they said they'll "discuss internally and respond to me on Monday" which they never did as of 2 weeks ago.
The earrings I bought were nice, the rest was fine, but ultimately customer service was shocking.
6 August 2026
Unprompted review
Reply from Notbranded
Hi Lyra,
Thank you for sharing your feedback. We’re sorry to hear that you were disappointed with your experience with our customer service.
When you contacted us, your order had already been packed, labelled and included in our shipping batch. As you reached out outside of our working hours and our orders are processed very quickly, an automatic reply was sent explaining that the order could no longer be cancelled. By the time we saw your message, the order had already been shipped.
We also understand the confusion around our same-day shipping policy. Your order was placed after our actual 7 PM cut-off, but due to a timezone error on our website, the 7 PM cut-off was displayed incorrectly for UK customers. We therefore understand why you expected it to be shipped that same day.
We had intended to follow up with you about this and offer a discount for the inconvenience, but unfortunately we were unable to find your email again. I’ve just been able to find it using your name, and I’ve now sent you a discount code as promised.
We’re very sorry for the confusion and for not getting back to you sooner. We appreciate your feedback and are glad to hear you liked the jewelry 💗
Kind regards,
Manu
Customer care Notbranded
I bought 3 earrings
I bought 3 earrings, they were great, really cute and had amazing quality, one earring broke after 2-3 days of wearing them. I reached out to customer support and they offered to send me a new pair. They have the sweetest customer support and i will definitely continue to shop with them. :]
21 August 2026
Unprompted review
Reply from Notbranded
Hi Nátalia,
Thank you so much for your lovely review! We’re so happy to hear that you love the earrings and had a great experience with our customer support 💗
Manu,
Customer care Notbranded
Disappointed.
I ordered a necklace from here at christmas and although i absolutely love the style, the wire broken after 7 months of wearing it (and not wearing it every day!)
I contacted customer service asking about a repair or a replacement and they said that because it was past three months they would only offer me a 5 euro voucher to buy another one. So disappointing.
25 August 2026
Unprompted review
Reply from Notbranded
Hi Jessie,
Thank you for sharing your feedback. We’re sorry to hear that happened, especially since you loved the necklace.
We’re sorry that we couldn’t provide the solution you were hoping for. We really appreciate you taking the time to share your experience, as your feedback helps us improve.
Manu,
Customer care Notbranded
My experience was perfect!
My experience was perfect because the person on the email was very nice with me, offering me solutions for a problem with the address. On the other hand, the earrings are very original and very beautiful!
17 August 2026
Unprompted review
Reply from Notbranded
Hi Brezo,
It was a pleasure helping you, and we’re so happy we could get everything sorted out and that your order arrived just in time.
We’re also glad you love the earrings! 🩷
Manu,
Customer care Notbranded
Lovely pieces at great prices and great…
Lovely pieces at great prices and great customer service with them dealing with an issue we had very promptly - highly recommend
12 August 2026
Unprompted review
Reply from Notbranded
Hi Susan,
Thank you so much for your lovely review. It means a lot to us to hear that you’re happy with the jewelry and that we could help you out! 💕
Manu,
Customer care Notbranded
Amazing customer service
Amazing customer service, ordered a bracelet then it broke a month after purchase. I messaged customer service and even though I lost the bracelet, they replaced it for me for free.
14 August 2026
Unprompted review
Reply from Notbranded
Hi Mr Smith,
Thank you for your kind words! We’re really happy we could help you out and make sure you could enjoy your bracelet set again ☺️
Manu,
Customer care Notbranded
Quality dropped
Been ordering from this site for almost 2 years and in the past few orders the quality dropped significantly. The clips and hoops cannot be clicked all the way and earring keep falling off. Too bad because I loved their jewelry but I’m just disappointed now. Very bad quality
1 August 2026
Unprompted review
Reply from Notbranded
Hi Karla,
We’re sorry to hear that you’ve had this experience, especially after being a loyal customer for almost two years.
We’d love to look into this and see what happened. Could you please contact us at info@notbranded.nl?
Manu,
Customer care Notbranded
Super quality and outstanding customer service
So i received a package without a free item that was supposed to be included in my order. They shipped the new item without hesitation right away and made my query super straightforward!
The items are and look perfect, super stylish yet comfortable, you can sleep and swim in them and they still look intact. So so happy with this brand and discovery, it's the first time I don't have to give up style for comfort.
4 August 2026
Unprompted review
Reply from Notbranded
Hi Lucía,
We’re glad we could quickly resolve the issue with your order. We also love to hear that you enjoy wearing your jewelry. Thank you! 💕
Manu,
Customer care
Nice stuff.l bought the gold jewelry
Nice stuff.l bought the gold jewelry, two bracelets and two rings and earrings. I don't wear them in the bath,I noticed the gold is coming off and you can see the silver underneath.Plus earrings irritate my ears.
Wouldn't buy anymore jewellery from them, plus I find them a bit expensive for what it is.
1 June 2026
Unprompted review
Reply from Notbranded
Hi Cristina,
Thank you for sharing your experience. This is definitely not the quality we aim for. Our jewellery is made from 316L stainless steel, which is generally hypoallergenic, although it can contain a small amount of nickel.
We’d like to look into this for you. Could you contact us at info@notbranded.nl to investigate the situation and find a suitable solution?
Manu,
Customer care Notbranded
They are very good products first of…
They are very good products first of and excellent customer service THANK YOU!!!
17 July 2026
Unprompted review
Reply from Notbranded
Hi A,
How lovely to hear you are satisfied with the products and our customer service. Thank you! 💖
Manu,
Customer care Notbranded
Lovely jewellery and great service!
Once ordered, my jewellery was very fast delivered. Loved every piece. They are light and trendy.
However, one necklace broke after wearing it once. I e-mailed the customer service and within hours I received a replacement order saying it was not the quality they want to deliver :)
21 July 2026
Unprompted review
Reply from Notbranded
Hi Marianne,
Thank you so much for your amazing review! We're happy to hear you love your jewelry and that we could quickly resolve the issue for you. We hope you enjoy all your pieces! 💘
Danique,
Customer Service Notbranded
Best Customer Service
Best Customer Service. Had a problem with one of the rings i ordered because a stone got loose through delivery process. Super kind and very quick reaction from the customer service. I'm a big fan <3 next order coming soon
21 July 2026
Unprompted review
Reply from Notbranded
Hi Christine,
Thank you so much for your lovely review! We're happy to hear that we could help you quickly and that you had a great experience with our customer service. We can't wait to welcome you back for your next order! 💕
Danique,
Customer Service Notbranded
Terrible customer service
I ordered from this company using PayPal, Im not sure why but an old address was used for shipping. Company very unhelpful - order cannot be cancelled or changed, thier only suggestion is for me to return the items at my own cost - how can I return items that i will not receive? The shipping address is incorrect! Absolutely disgusting that a company will not amend an order and will take your money for items you wont receive. I'm shocked and appalled.
12 July 2026
Unprompted review
Reply from Notbranded
Hi Adele,
Thank you for taking the time to share your feedback. We're truly sorry for the frustration and confusion this has caused.
Unfortunately, you initially received incorrect information regarding the possibility of cancelling your order. Once our customer service team picked up your case, we were able to cancel your order before it was shipped and process a full refund, as requested.
Even when an order has already been shipped, we always do our best to find a suitable solution for our customers.
We sincerely apologize again for the confusion this has caused. Your feedback is appreciated.
Manu,
Customer service Notbranded
Very bad quality
Very bad quality - temu or aliexpress quality jewelery. Unfortunatelly - the cost of returning it is really high, not worth it. Never again.
7 July 2026
Unprompted review
Reply from Notbranded
Hi Katarzyna,
We're sorry to hear that your order didn't meet your expectations.
If you believe the items you received differ from what is shown on our website, we'd be happy to investigate it. You can always reach out to us and share a few photos.
We have sent you a message via info@notbranded.nl to investigate the situation.
Manu,
Customer service Notbranded
Amazing brand
It's been quite a while now that I'm ordering on Notbranded.
All I have to say is that I'm in love with every piece I have purchased so far.
Also the shipping always goes smoothly.
So happy to have found this brand 💜
6 July 2026
Unprompted review
Reply from Notbranded
Hi Alix,
Thank you for your amazing review! We're so happy to hear that you love every piece you've purchased and that your orders have always arrived smoothly. It means a lot to us that you've been a loyal customer and that you enjoy our brand! 💖
Danique,
Customer service Notbranded
Amazing!
I found out about notbranded via Instagram and I gave them a chance, best decision ever made! The products are well made, the customer service is great and there's so much choice, I ended up having to get a new jewellery box just for their things :P
19 November 2025
Unprompted review
Reply from Notbranded
Hi Chiara,
Thank you so much for your amazing review! We're happy to hear you love our jewelry, the quality, and our customer service. It means a lot to us that you found us through Instagram and that our collection has earned a special place in your jewelry box! 💖
Danique,
Customer service Notbranded
Best earrings I ever had!
Hi, I would like to say, that not only your offer is amazing, but the quality of earrings and how my skin loves them is exquisite! 😍 You brought me back to wearing earrings again, after about 4 years:) I recommend your site to everyone hahh
3 July 2026
Unprompted review
Reply from Notbranded
Hi Barbara,
Thank you for your amazing review! We're happy to hear that you love your earrings and that they are comfortable for your skin. It means a lot to us that we could bring you back to wearing earrings again. Enjoy your jewelry!
Danique,
Customer service Notbranded
Good Quality & lovely customer service
I have ordered from Notbranded a few times and have always been so happy with the quality.
Recently I ordered and there was a small issue with the delivery, which their customer service was quick to respond to and solved immediately.
Highly recommended!
Order number
677476
7 June 2026
Unprompted review
Reply from Notbranded
Hi Emily,
Thank you for your lovely review! We're happy to hear you are pleased with the quality of our jewelry and that we could help resolve the delivery issue quickly 💕
Danique,
Customer service Notbranded
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.